Very helpful staff at Wimbledon branch went out of their way to arrange delivery of lights we needed urgently as electrician was coming on a set day. Lights are beautiful, were well packaged and d... Toon meer
Bedrijf heeft geantwoord
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Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Toon meer
Bedrijf heeft geantwoord
This was a rare customer service experience in as much as it was seamless and attentive and efficient and human. I couldn’t recommend Holloways of Ludlow highly enough. The price matched the lamp I ha... Toon meer
Bedrijf heeft geantwoord
Ordered a beautiful Artemide table lamp (and bulb) which arrived promptly and very well packaged. Once unpacked it was clear that the lamp required 4 bulbs and not just one ! A quick email and excell... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contactgegevens
Verenigd Koninkrijk
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Uitstekend
569 reviews
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A great experience
A great experience. Holloways offer good service and are a pleasure to deal with.
3 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Michael
Thank you for your kind review. We’re pleased to hear that you had a great experience and found our team a pleasure to deal with. Providing friendly, reliable service is very important to us, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
Great store and fantastic customer…
Great store and fantastic customer service
13 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Richard
Thank you for your kind review. We’re pleased to hear you enjoyed your experience with our store and found our customer service fantastic. We’re committed to providing attentive service and a carefully curated selection of quality home furnishings and lighting.
Please contact us at customerservice@hollowaysofludlow.com if we can assist you with anything further.
Regards,
Holloways of Ludlow team
Great service
Great service, proper packaging and great prices
5 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Steven
Thank you for your positive review.
It’s great to know you appreciated our service, careful packaging and competitive prices.
We’re committed to making every purchase straightforward and reliable, and we’re here if you need any further assistance at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Customer service was superb
Customer service was superb. Dealt with my query promptly.
11 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Kim,
Thank you for your kind review.
We’re pleased our customer service team dealt with your query promptly and provided the support you needed.
If we can assist with anything further, please contact customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Ordered a beautiful Artemide table lamp…
Ordered a beautiful Artemide table lamp (and bulb) which arrived promptly and very well packaged. Once unpacked it was clear that the lamp required 4 bulbs and not just one ! A quick email and excellent customer service and the matching 3 bulbs will be dispatched as soon as they are back in stock.
Superb customer service will ensure that i have book marked the website and will purchase again from Holloways. Thank you .
10 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Nick
Thank you for your kind review. We’re pleased to hear that your Artemide table lamp arrived promptly and was well packaged, and that our customer service team was able to help with the additional bulbs.
We appreciate you bookmarking Holloways of Ludlow and look forward to welcoming you back for your next purchase.
Regards,
Holloways of Ludlow team
Just a great company to deal with in…
Just a great company to deal with in every way
4 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Jbw
Thank you for your kind review and for describing us as a great company to deal with in every way.
We are committed to providing excellent products and service, and we are pleased to have made your experience a positive one.
Please contact us at customerservice@hollowaysofludlow.com if we can assist you with anything further.
Regards,
Holloways of Ludlow team
The lamps are not up yet but they look …
The lamps are not up yet but they look wry good quality . I’m sure they’ll be lovely .
12 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Lucy
Thank you for your lovely review.
We’re pleased to hear that the lamps look to be of very good quality, and we hope they look beautiful once installed.
If you need any assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Tried to lure me into 3rd party app
Tried to lure me into 3rd party app. This is a very good business with good products at a good price. I’ve visited their store in Bath in the old Hay store, all very high end lovely stuff. Thus it was disappointing when I spent over £400 on a lamp to be directed for delivery information to a 3rd party app that then both tried to harvest my information and sell me crap. When I complained I was told there was not need to use Shopify app to track parcel. That is not what it said on their email, it simply directed me to the app to track. It seems very strange in a world where we are bombarded with attempts to get us to download apps and malware. Any downloaded app you don’t know about increases risks, even if genuine. I regularly get a spat of fraud contacts after using retailers own sites. So for an intrinsically high end business to expose customers like this and give such an unsatisfactory and disingenuous reply is frankly disappointing. I would not have bothered to put this on trustpilot, I gave them my feedback direct, but I was then hassled by emails asking me to give a trustpilot review. So you can buy from them and they are trustworthy, but do so aware they see you as a person to monetise and exploit not as a valued client in the traditional high end shop sense. I don’t know what they get in return from Shopify, but it will be very likely be something in addition to the profit made from my purchase. Other business sell your data too, but I expect better from them and transparency and honesty that they are doing it. Maybe just buy from another retailer to be safe.
12 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Frazer,
Thank you for taking the time to share such detailed feedback, and we’re sorry that the delivery tracking experience left you feeling this way.
We would like to clarify that downloading or using the Shopify app is entirely optional and is not required to track or receive an order from us. Our website is powered by Shopify, which is why the option to use the Shopify app can appear within some of our order communications, but customers do not need to download the app in order to receive their purchase.
Delivery tracking is provided separately by the courier once an order has been dispatched, and the courier’s tracking information can be accessed without downloading the Shopify app.
We completely understand your concerns around being directed towards an app you did not expect or want to use, particularly when you have concerns about privacy and unsolicited marketing. We’re sorry that our communication gave the impression that downloading the app was necessary, as this was certainly not our intention.
We’re also sorry that, after you had already raised your concerns directly with us, you subsequently received review requests. We appreciate how this could have added to your frustration.
We’re pleased to hear that you have otherwise had a positive impression of Holloways and our products, and we genuinely value your feedback. We will raise your comments internally so that we can review how our order and tracking communications are presented and make it clearer that the app is optional.
Kind regards,
Holloways of Ludlow Team
Excellent Customer Service
I needed to replace the broken glass shade of a light previously bought from Holloway. I thought I might have to replace the whole unit but Customer Service were very helpful and confirmed that a replacement shade was available, ensured that I had the right shade and facilitated the order process.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Anon
Thank you for your kind review. We’re pleased our Customer Service team could help you find the correct replacement glass shade and save you from having to replace the whole light. We’re committed to providing helpful, reliable support whenever you need it.
Regards,
Holloways of Ludlow team
Could not be happier!
I ordered a number of Artemide lights from Holloways of Ludlow and had them delivered to the other side of the world. Could not be happier with the lights themselves and the whole process. Lottie and Lilly were so helpful, knowledgeable and endlessly patient with all my questions. I felt informed and comfortable placing a large order. The delivery was fast, very well packaged and very secure. Thank you!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Olga,
Thank you for your kind review and for choosing Holloways of Ludlow for your Artemide lighting order.
It is wonderful to hear that Lottie and Lilly were so helpful and patient, and that your lights arrived quickly, securely and well packaged on the other side of the world.
We are pleased the support you received made you feel informed and comfortable placing such a substantial order, and we remain committed to providing expert service alongside exceptional products.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Daniel,
Thank you for your kind review.
We’re pleased to hear you received quick and excellent service, making your experience with us smooth and convenient.
Please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
What a disgraceful service!!
Another broken promise and unacceptable communication
Following my previous review on 21 August, HOL stated that my correct Sky Grey stool would be delivered within 2–3 weeks. The Head of Operations also contacted me personally and assured me that he would ensure everything will go smoothly this time.
I was then asked to book a delivery slot, what I did for today. However, when I called HOL this morning to confirm everything was on track, I was told there would be no delivery and that the stool is now only expected to ship from Denmark on 25 September.
What is particularly unacceptable is that nobody contacted me to advise me of this delay. I had to chase them myself on the day of the supposed delivery.
This is not an isolated issue, but yet another problem in an already long chain of failures with this order, as detailed in my first review. Despite repeated assurances and escalation to the Head of Operations, I am still having to chase HOL for information and deal with broken promises.
Extremely disappointing and completely unacceptable.
10 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Benito,
We’re very sorry for the experience you’ve had, particularly after the previous assurances you received and having arranged your day around a delivery that unfortunately did not take place. We completely understand your frustration.
We have now spoken directly with Kinetic and are pleased to confirm that a Sky Grey HAY Palissade Short Stool has been specifically allocated to your order. We have also ensured there will be a White Glove service, and Kinetic has been asked to contact you directly to arrange a new delivery date.
We sincerely apologise for the repeated delays, the lack of communication and the inconvenience this has caused. We appreciate that this has been a very disappointing experience, and we hope that having the correct stool now allocated and the upgraded delivery service will finally allow us to put this right.
As a further apology, we are also sending a complimentary gift to you.
Thank you for giving us the opportunity to resolve this.
Regards,
Holloways of Ludlow team
I never received the whole order and…
I never received the whole order and despite writing to the service department have never heard back from anyone at Holloways of Ludlows. Very disappointing
22 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Helle,
We’re very sorry to hear that you did not receive your complete order and, particularly, that you did not receive a response from our Customer Service team. We completely understand how disappointing and frustrating this must have been.
We would very much like the opportunity to look into this and get it resolved for you. Please contact us at customerservice@hollowaysofludlow.com with your order details, and we will ensure this is reviewed as a priority.
Please accept our sincere apologies for the service you have received.
Regards,
Holloways of Ludlow team
Overwhelmed by such prompt efficient…
Overwhelmed by such prompt efficient service. Thank you 🤩
27 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Susan
Thank you for your kind review. We’re pleased to know you received such prompt and efficient service. Providing a smooth and helpful experience is very important to us, and we’re always here if you need any further assistance.
Regards,
Holloways of Ludlow team
Such an easy shopping experience
Such an easy shopping experience. Frictionless online ordering - loved the online negotiation! Kept informed regarding delivery which was speedy. And of course happy with the item. Would definitely recommend. Thanks you! 57655
27 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Shopping
Thank you for your positive review.
It’s great to hear that you found the online ordering and negotiation process so easy, and that your delivery was speedy and well communicated.
We’re pleased you’re happy with your item and would recommend us, and we remain committed to providing a smooth, reliable service.
Regards,
Holloways of Ludlow team
Beautiful lights at a great price 😃
3 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Helen
Thank you for your lovely review.
We’re pleased you found the lights beautiful and well priced, offering a stylish way to enhance your home.
We remain committed to providing carefully selected designs at great value, and our team is here if you need any further assistance at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Competitive price and quick delivery.
Competitive price and quick delivery.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi David
Thank you for your positive review.
We’re pleased to hear you found our pricing competitive and enjoyed the benefit of quick delivery.
We remain committed to providing excellent service, and please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Brilliant form start to finish
Brilliant form start to finish, absolutely Love our table. Thank you so much 😊
5 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi A
Thank you for your lovely review.
We’re pleased to hear you absolutely love your table and enjoyed the service from start to finish.
We hope it remains a beautiful addition to your home, and please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
Beautiful light
Beautiful product!
We are remodelling a bathroom in a very old coitage, it’s been quite difficult to find an over mirror light that isn’t either too twee or too modern.
Very quickly dispatched and beautifully packaged. I’d recommend this company to anyone.
4 september 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Jodee
Thank you for your lovely review.
We’re pleased the over-mirror light feels like the right balance for your old cottage bathroom, and that it arrived quickly and beautifully packaged.
It’s wonderful to know you would recommend Holloways of Ludlow, and we remain committed to providing carefully selected products and dependable service.
Please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
Purchase of multiple Anglepoise Lamps
Three Anglepoise lamps and associated wall brackets came in a large single box. Actual packaging and packers in the large box mixed up / items 'hidden' - thought some bits were missing. Following good customer service from Laura, who was very helpful and professional, and subsequent message from warehouse - all resolved. Many thanks.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Andy
Thank you for your review and for sharing your experience with the Anglepoise lamps and wall brackets.
We’re pleased Laura and our warehouse team were able to clarify the packaging and resolve everything for you.
We’re sorry for the initial confusion and remain committed to providing helpful, professional service.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
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