Visited the shop in Bath. The assistants were knowledgeable and very helpful. They emailed all the relevant information I needed and my rug arrived promptly. Thank you.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Toon meer
Bedrijf heeft geantwoord
Very helpful staff at Wimbledon branch went out of their way to arrange delivery of lights we needed urgently as electrician was coming on a set day. Lights are beautiful, were well packaged and d... Toon meer
Bedrijf heeft geantwoord
Three Anglepoise lamps and associated wall brackets came in a large single box. Actual packaging and packers in the large box mixed up / items 'hidden' - thought some bits were missing. Following good... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contactgegevens
Verenigd Koninkrijk
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Uitstekend
572 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very slow delivery
I ordered an 'in stock' shelving that was supposed to dispatch same day according to their website, but 10 days had passed and no news of it. I had to follow up several times, and their customer service kept promising that it is about to be picked up by the courier .This went on for days. It was disappointing as I needed it quicker and lots of other shops had this item, so should have just ordered from anywhere else.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Dear K G,
Thank you for taking the time to share your feedback, and I’m very sorry for the frustration caused by the delay with your shelving.
I completely understand your disappointment, particularly as the item was showing as in stock with same-day dispatch and you needed it quickly. Having to chase us repeatedly and receive assurances that the parcel was about to be collected, only for this to continue for several days, is understandably frustrating.
This is certainly not the experience we want our customers to have, and I’m sorry that we let you down on this occasion. We appreciate your feedback regarding the stock and dispatch information shown on our website, and will take this on board with the relevant team.
Kind regards,
Holloways of Ludlow Team
Very helpful and considerate service
Very helpful and considerate service, with it the item ordered delivered on time and in perfect condition
15 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Jeremy
Thank you for your kind review.
It’s great to hear that you found our service helpful and considerate, and that your item arrived on time and in perfect condition.
We’re committed to providing excellent service and ensuring every order reaches you safely.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Great product and an excellent company
Great product and an excellent company. I will be using Holloways of ludlow for future orders.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Joshua
Thank you for your kind review. It’s wonderful to hear that you’re pleased with both the product and our service, and that you plan to order from Holloways of Ludlow again.
We look forward to helping you with your future purchases and remain committed to providing excellent products and service.
Regards,
Holloways of Ludlow team
Very pleased
Very pleased . Quick delivery in a few days, Definitely
Recommend . Incidentally I never give 5 stars!
13 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Pam,
Thank you for your kind review and for giving us a five-star rating, especially as you rarely do so.
We’re pleased your order arrived quickly and that you would recommend Holloways of Ludlow.
If we can help with anything further, please contact customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Had a nightmare with the delivery
Had a nightmare with the delivery, I called your showroom on the day and they said they would get back to me but they didn't. Eventually my parcel arrived a day later. 57711
6 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Dear Michael,
Thank you for your feedback, and I’m very sorry about the problems you experienced with the delivery of your order.
I completely understand how frustrating it must have been to contact the showroom on the day, be told that someone would get back to you, and then not receive an update. We should have followed this up with you rather than leaving you waiting.
I’m pleased to hear that your parcel did eventually arrive, albeit a day later than expected, but I’m sorry for the inconvenience and poor communication along the way.
We’ll certainly take your feedback on board.
Kind regards,
Holloways of Ludlow Team
Holloways of Ludlow Winchester
We visited the Holloways of Ludlow showroom shop, in Winchester and were blown away with pretty much most of the products on display. It is very rare that you find everything you like in one shop, the lighting, the furniture etc. We left the shop in the morning after seeing so much that we liked, and then went back in the afternoon to purchase new lighting and furniture. Even though we live an hour and half away, Ramona the Manager was so helpful and accommodating to all our needs. Even a few days later the communication has been excellent, she has been outstanding in her helpfulness. Thank you. We can't wait to receive our new furniture and lighting. We will definitely look again at the website in the future.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Christina,
Thank you for your wonderful review and for sharing your experience at our Winchester showroom.
It is lovely to hear that you found so many lighting and furniture pieces you admired, and that Ramona provided such helpful and accommodating service throughout your visit and afterwards.
We hope you enjoy your new pieces when they arrive, and we look forward to welcoming you back in the future.
Regards,
Holloways of Ludlow team
Such a great range of stylish furniture at fair prices
Such a great range of stylish furniture and homeware listed with useful descriptions and clear technical information. The website makes for pleasurable browsing and the shopping is easy. The carrier has a really good weblink option that allows you to choose a delivery date and throughout the information was updated regularly. Very happy with the pricing, range of products and the efficient delivery, thank you.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Elizabeth
Thank you for your thoughtful review and for highlighting our stylish range, clear product information and easy shopping experience.
It is great to know that the delivery updates and date selection made everything straightforward, while our pricing and efficient service met your expectations.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Great company to deal with when…
Great company to deal with when sometimes things go wrong. I found a recent order had been damaged in transit, so called customer service who were very helpful and organised a prompt hassle free return.
Order 55082
31 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Michael,
Thank you for sharing your experience and for highlighting how our customer service team handled the damage to your order.
We’re pleased they could arrange a prompt, hassle-free return and provide helpful support when things went wrong.
We remain committed to making every part of the experience as smooth as possible, and please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
The customer service team respond…
The customer service team respond quickly and courteously. Everything proceeded smoothly.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi JS,
Thank you for your positive review.
We’re pleased to know our customer service team responded quickly and courteously, making sure everything proceeded smoothly.
We’re committed to providing helpful, efficient service and are always here if you need anything further.
Regards,
Holloways of Ludlow team
Beautiful product
Beautiful product, excellent delivery through APC overnight and safe as always.
31 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Bassett
Thank you for your positive review.
It’s great to hear you’re pleased with the product and that APC delivered it safely overnight.
We’re committed to providing excellent products and reliable service, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
Antwoord van Holloways of Ludlow
Hi Customer
Thank you for your positive review.
We’re pleased to hear that you found our service quick, efficient, and well communicated.
We’re committed to making every purchase as smooth as possible, and we’re here if you need any further assistance at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Beautiful lighting and great prices
Loved the wall lights I received, sadly the pendant lights, although beautiful themselves and vintage in style, were let down by the very modern ceiling roses attached. I just wish you could pick your style of ceiling rose on order, as I’ve now had to find replacements elsewhere.
Can’t fault the service, choice or price of items with this store though - very happy with these.
28 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Jo
Thank you for your thoughtful review and for highlighting the beautiful vintage style of the pendant lights, as well as our service, choice and pricing.
We’re sorry the modern ceiling roses were disappointing and understand the inconvenience of having to find replacements elsewhere.
Your feedback about offering a choice of ceiling rose will be shared with our team, as it is a helpful suggestion.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
I absolutely adore shopping at this…
I absolutely adore shopping at this store. Every member of staff that I’ve come
Across is helpful and kind. I love feeling comfortable to shop and
Sometimes just to browse. They have created a lovely in store environment. The product selection is fantastic as I love all HAY products I have recently ordered a HAY dog bed from the store and it was super quick and easy and I’ve been kept up to date with the order process the whole time and it’s felt like a personal shopping experience that you just don’t get in most stores.
54795
19 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Lily
Thank you for your lovely review and for sharing how comfortable and welcome our team has made you feel in store.
We’re pleased to hear your HAY dog bed arrived quickly and that our order updates made the experience feel personal.
We’re committed to offering carefully selected products and thoughtful service, and we’re always here if you need anything further at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Top quality product
Top quality product. Don’t trust the Amazon knockoff versions that are lying about their ip44 rating. Buy this instead. All the seals, and all of the quality finish you’re looking for. Twice the price but 10 times the value for money.
30 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi John
Thank you for your excellent review and for highlighting the product’s quality, secure seals and genuine IP44 rating.
It’s great to know you feel the finish and long-term value justify the investment.
We remain committed to offering well-made, dependable products, and please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Order# 54391.
Order# 54391.
I bought a modern Terry's Angelpoise, in a fetching blue colour. Delivery was prompt, the item was wrapped well, was easy to assemble, and looks great! Recommended seller.
20 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Stuart,
Thank you for your lovely review and recommendation.
It’s great to hear that your blue Terry’s Anglepoise arrived promptly, was well protected, and easy to assemble.
We’re pleased it looks so good in your home and hope you enjoy it for years to come.
Regards,
Holloways of Ludlow team
Great customer service
Very happy with the customer service, the speed of delivery and the product too! I reached out because I needed the item to arrive quickly as it was a gift and it was insured that it was dispatched the same day, I’m very grateful for the help, and my brother is delighted with his present!
21 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Sam
Thank you for your kind review and for highlighting our customer service, fast delivery and the product itself.
We’re pleased we could arrange same-day dispatch so your gift arrived quickly, and it’s lovely to hear your brother was delighted with it.
We remain committed to providing carefully selected products and a reliable service, and please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
The standard of service
Overall Experience: Disappointed
I have been a satisfied customer of Holloways of Ludlow for in-store purchases for many years. However, my recent online experience has been unsatisfactory and significantly below the standard I've come to expect.
I placed an Order 3rd March
Delivery received: 28th July
Even though I had contacted on several occasions to inquire about the delays, I found the customer service team unhelpful and unwilling to provide adequate support or explanation. Customer service had not contacted me throughout the 5 months of waiting for the delivery.
While I remain a loyal customer for in-store shopping, I cannot recommend Holloways of Ludlow online purchasing service in its current state. There is a clear disconnect between the quality of your retail operations and your online platform.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Leroy,
Thank you for taking the time to share your feedback, and we are genuinely sorry that your recent online experience fell so far short of the standard you have come to expect from Holloways of Ludlow.
We particularly appreciate your long-standing support of our stores, which makes it even more disappointing to hear that your online order took almost five months to arrive and that you had to repeatedly contact us yourself for updates.
We apologise for the lack of proactive communication and for the support you received when you contacted our team. This is not the level of service we aim to provide, whether a customer shops with us in-store or online.
Your comments regarding the disconnect between your in-store and online experiences are very important to us, and we have taken your feedback on board as we continue to work on improving our online service and communication.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would be happy to assist.
Regards,
Holloways of Ludlow team
Professional and knowledgeable team
Professional and knowledgeable team. Spent time with us to work through requirements and came up with a number of solutions. Interaction in store as well as subsequent emails very quick.
12 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Jk
Thank you for your thoughtful review.
We’re pleased our knowledgeable team could take the time to understand your requirements and offer several suitable solutions, with prompt support both in store and by email.
We’re committed to providing expert, responsive service to help you find the right pieces for your home.
Please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Great service
Great service, and really helpful on the dimensions of the fittings I needed to pass onto the interior design team.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Samantha
Thank you for your lovely review.
It’s great to hear that our team could help with the fitting dimensions and provide useful information for your interior design team.
We’re committed to offering thoughtful service and expert guidance to help you choose the right pieces.
Regards,
Holloways of Ludlow team
Straightforward ordering process
Straightforward ordering process. The purchase was my daughter’s choice for her birthday, and she was pleased. Very prompt delivery.
22 juli 2026
Review zonder uitnodiging
Antwoord van Holloways of Ludlow
Hi Pasco,
Thank you for your positive review.
It’s great to hear that the ordering process was straightforward, your daughter was pleased with her birthday choice, and the delivery arrived promptly.
We’re committed to making every purchase as smooth and reliable as possible.
Regards,
Holloways of Ludlow team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.