The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
Bedrijf heeft geantwoord
The repair man who attended today was very polite. He identified himself and then professionally and promptly carried out my repair. He left me feeling happy and thankful.
Bedrijf heeft geantwoord
Bee was very helpful & professional, my phone cut off and she called me back straight away and ensured she had completed the job. Great experience
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service and delivery of new TV.
11 augustus 2026
Antwoord van Home Appliance Guard
Hi Susan,
We're delighted we could assist you!
Many thanks
Justin
Good service
Staff on the phone are always helpful get everything sorted out really quickly, and always a good service from the repair people
8 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Marie,
This is great feedback to receive!
Many thanks
Justin
Had excellent help from Bee today when…
Had excellent help from Bee today when I called, she booked in my repair but there was also a couple of issues with my account which she sorted for me. Excellent service
8 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Paul,
We are thrilled we could be there to help with any queries.
Many thanks
Justin
I was told one price for a year and…
I was told one price for a year and charged for 3 so not happy
28 juli 2026
Antwoord van Home Appliance Guard
Hi Corinna,
Thank you for your feedback.
I'm sorry to hear you're unhappy with the charge. I'd like to look into this for you, so please email us at customer.support@homeapplianceguard.co.uk with a little more information about the price you were quoted. I've checked your account and can't see any discrepancies, but I'm happy to investigate further.
Many thanks,
Charley
Veryprompt and efficient carried outthe…
Veryprompt and efficient carried outthe repair very well
7 augustus 2026
Antwoord van Home Appliance Guard
Hi Tony,
This is fantastic to hear this praise.
Many thanks
Justin
Jay was extremely helpful
Jay was extremely helpful and knowledgeable and explained everything I needed to know today regarding making a claim
7 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Vicki,
We are delighted we could assist you through the process.
Many thanks
Justin
From my phone call to completion…
From my phone call to completion of work on my washing machine the service was excellent, polite and helpful from reporting the fault to aranging an engineers visit for assessment and then engineer to complete work was smooth and I was informed every step if the way. A***
7 augustus 2026
Antwoord van Home Appliance Guard
Hi Daphne,
We're very happy to hear that throughout you were satisfied with the service provided!
Many thanks
Justin
Home Appliance Guard Service
I was really impressed with how quick Home Appliance Guard got an engineer to repair my dishwasher.
The engineer was polite, cleaned up everything after making the repair l. A quality service I would recommend
5 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Nicholas,
We're delighted to receive a review on your engineer experience!
Many thanks
Justin
Excellent service from start to finish…
Excellent service from start to finish thank you ...
6 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Janet,
We're really pleased to hear this feedback!
Many thanks
Justin
Washing machine dilemerl .
Bee the advisor was very helpful and patient while we checked machine number. Bee seems to be a pofessional person who is good at her job. She was a pleasure to talk to. Lovely lady sorted our problem quite quickly.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Susan,
We are so pleased to hear this feedback on how your experience went!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Yvonne,
We are delighted we could rectify your appliances fault.
Many thanks
Justin
Great customer service
Reasonable, quick repair most of the time, and appliance replaced if not repaired.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi James,
We are happy that we can always look to provide a solution for your appliances!
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Bee,
Thanks for taking the time to leave your feedback.
Many thanks
Justin
I have all my household appliances…
I have all my household appliances covered with Home Appliance Guard. They are very good value. Ive had very easy communication with the agents and very quick and reliable repairs. Engineers are excellent and always come within the time specified.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Suzanne,
This is great feedback to receive on your experience.
Many thanks
Justin
I didn’t have to wait long for an…
I didn’t have to wait long for an engineer to come out to me. He couldn’t fix it then, as he hadn’t the parts,
but came 2 days later and repaired it.
27 juli 2026
Antwoord van Home Appliance Guard
Hi Charmiane,
We are delighted your appliance was fixed.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Anne,
We're glad to hear you were happy with the service and support provided. Thank you for taking the time to leave a review.
Kind regards,
Charley
I spoke to Sadie today she was…
I spoke to Sadie today she was extremely helpful with 2 counts with 2 problems many thanks
31 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi,
We're delighted Sadie could help. Thanks for sharing your feedback, it means a lot to the team.
Kind regards,
Charley
A job well doneFrom registering our call to getting…
From registering our call to getting the problem solved was straightforward, clear and constant updates . No hassle and a job well done. Staff were all very kind and helpful
24 juli 2026
Antwoord van Home Appliance Guard
Hi Susan,
We're delighted to hear you had a hassle free experience. Thanks for taking the time to share your feedback.
Kind regards,
Charley
My dishwasher has NOT been repaired
My dishwasher has NOT been repaired. Enhineer cane changed a oart on the sinday was supposed to return on the thursday....NOTHING more DONE OR HEARD FROM SINCE
.....NOT HAPPY THAT YOU THINK IT IS COMPLETED!!!!!
19 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Kathleen,
Please accept our sincere apologies. While the case was incorrectly closed on our system, your repair remains live with Hoover and is still being progressed.
I've asked your case manager to contact you directly to answer any questions and provide further support, they will be in touch soon.
Kind regards,
Charley
Good service all sorted
29 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Sue,
We are delighted you were happy with the service.
Many thanks
Justin
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