The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
Bedrijf heeft geantwoord
The repair man who attended today was very polite. He identified himself and then professionally and promptly carried out my repair. He left me feeling happy and thankful.
Bedrijf heeft geantwoord
Bee was very helpful & professional, my phone cut off and she called me back straight away and ensured she had completed the job. Great experience
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Contactgegevens
3 Poole Road, BH2 5QL, Bournemouth, Verenigd Koninkrijk
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A job well doneFrom registering our call to getting…
From registering our call to getting the problem solved was straightforward, clear and constant updates . No hassle and a job well done. Staff were all very kind and helpful
24 juli 2026
Antwoord van Home Appliance Guard
Hi Susan,
We're delighted to hear you had a hassle free experience. Thanks for taking the time to share your feedback.
Kind regards,
Charley
My dishwasher has NOT been repaired
My dishwasher has NOT been repaired. Enhineer cane changed a oart on the sinday was supposed to return on the thursday....NOTHING more DONE OR HEARD FROM SINCE
.....NOT HAPPY THAT YOU THINK IT IS COMPLETED!!!!!
19 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Kathleen,
Please accept our sincere apologies. While the case was incorrectly closed on our system, your repair remains live with Hoover and is still being progressed.
I've asked your case manager to contact you directly to answer any questions and provide further support, they will be in touch soon.
Kind regards,
Charley
Good service all sorted
29 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Sue,
We are delighted you were happy with the service.
Many thanks
Justin
Antwoord van Home Appliance Guard
Hi Joanne,
We appreciate the feedback.
Many thanks
Justin
Our Iron give up the ghost and Home…
Our Iron give up the ghost and Home Appliance sorted us a new one which is great. Thank you
29 juli 2026
Antwoord van Home Appliance Guard
Hi Moreland,
We are thrilled we could organise a replacement Iron for you.
Many thanks
Justin
Excellent service
Easy process to arrange for engineer visit. Pleasant and professional staff.Regular communication re date/timing of visit. Efficiency of engineer and speed of resolving the issue.
29 juli 2026
Antwoord van Home Appliance Guard
Hi M Hobbs,
We are happy that your engineer visit was a positive one!
Many thanks
Justin
My experience with Sadie at Home…
My experience with Sadie at Home Appliance Guard was great . She dealt with my claim quickly and very efficiently. A credit to the team .
28 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Jen,
We are delighted we could assist you!
Many thanks
Justin
The engineer that came out was rude and…
The engineer that came out was rude and said he'd fixed the problem but when I asked about the on off button he hadn't fixed it said he didn't know what it was and when I complained he reluctantly said I will have to order a new button the washer is still filling itself up and when he replaced the button he accused me of breaking it the machine is over 10years old and the machine is still not fixed
20 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Carol,
I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us.
I understand your frustration regarding both the repair visit and the ongoing issue with your appliance.
Please be assured that your case has been passed to the relevant team, who are currently reviewing the situation and looking at the best way forward.
Thank you for giving us the opportunity to put this right, we will be in touch.
Many thanks,
Charley
My washing machine just had a blocked…
My washing machine just had a blocked pipe but the technician was very helpful.excellent service.
26 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi mandy,
We are delighted we could assist you.
Many thanks
Justin
The lady who I spoken too was called…
The lady who I spoken too was called Bee & she was very helpful & knowledgeable about my claim and we had a laugh on the call and she listened and made notes of my availability which was appreciated a credit to the company
28 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Joanne,
We are really pleased to hear this type of experience and we appreciate the compliment.
Many thanks
Justin
Oven repair by Janis
Janis arrived on time and immediately tested the oven to verify the fault.
He rectified the fault and tested the oven again to ensure it was working correctly.
28 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi David,
We are happy that Janis was able to fix the oven issue!
Many thanks
Justin
Efficiency
Hello, your company your representatives were very efficient and very helpful and sorted the problem quickly
20 juli 2026
Antwoord van Home Appliance Guard
Hi Mrs Marston,
This is great news that the issue could be resolved quickly!
Many thanks
Justin
Satisfied customer
Your engineer was helpful and knowledgeable and was able to diagnose the fault and then repair my dishwasher quickly and efficiently. He was polite and punctual
Thank you
I am happy to recommend and applaud his work
27 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Liza,
We are happy your dishwasher was fixed!
Many thanks
Justin
The service when I needed help was…
The service when I needed help was excellent, I have no hesitation in recommending them.
20 juli 2026
Antwoord van Home Appliance Guard
Hi Michael,
We are pleased we could assist you!
Many thanks
Justin
Great company
From start to finish nothin was a prob getting my fridge freezer sorted wud def recommend this company
24 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi A.McAllister,
We are delighted your Fridge Freezer could be sorted!
Many thanks
Justin
Great service from initial phone call…
Great service from initial phone call to end of repair. Very informative - texting/emailing date and times engineer would be turning up and engineer informing he was on way and would be at property at a certain time. Repair done really well and explained process all the way through - very happy yet again - definitely staying - thank you again for a very professional experience
23 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Shirley,
This is great news that we could help. We know how important it is to help our customers throughout!
Many thanks
Justin
From making my call to the engineer…
From making my call to the engineer coming out I can't fault home appliance.
23 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Angela,
We are thrilled we could provide a faultless experience!
Many thanks
Justin
Make sure you know if you need to pay any extras
Spoke to Bee very nice took me through my process on getting my new hob helpful in every way great service Definatly recommend them just waiting to get hob installed
24 juli 2026
Review zonder uitnodiging
Antwoord van Home Appliance Guard
Hi Laura,
We are delighted we could assist you. Anything else you may need please don't hesitate to get in touch.
Many thanks
Justin
It was a very simple procedure…
It was a very simple procedure and the problem was quickly resolved.
23 juli 2026
Antwoord van Home Appliance Guard
Hi Dave,
We appreciate the feedback on your experience!
Many thanks
Justin
Excellent service from start to finish
Excellent service from start to finish. Easy to arrange the repair with a fast response from the engineer. Also a follow up text and call from Home Appliance Guard to check work had been carried out to my satisfaction. Would recommend.
22 juli 2026
Antwoord van Home Appliance Guard
Hi jane,
We are happy that the process went smoothly and you were kept informed of the next steps.
Many thanks
Justin
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.