Home Energy Save GB Ltd. Reviews 

I would highly recommend Home Energy Save GB. Dan completed a survey at my home and made me feel very at ease. I immediately trusted him as an expert in his field and felt confident that the work he recommended would solve the problems I have in my property. The tech he was using was also very impressive. Rob attended today to complete a DPC. He was on time, was efficient, incredibly tidy and thorough.
Two very professional and lovely guys. It has been a positive experience working with Home Energy Save GB. Thank you Dan and Rob!

Sam arrived on time to complete our damp survey and provided great customer service and knowledge.

We’re all booked in next week to have our damp course completed, so I will hopefully be able to leave another 5* review then!

Same experience as others have reported - Had a damp proof course done, provided a 25 year guarantee - the damp proof course hasn't worked - visible rising damp showing through the walls more than 2 years later. However the as the original company has gone bust - guarantee is worthless. So 3K out of pocket and still have a damp issue.

Home Energy Save completed a full DPC on my property a few days ago. Excellent job, James, Rick and Rob were polite, professional and friendly throughout. Job completed in a day and workmanship was top rate. Hardworking guys. Would highly recommend, thank you.

Fantastic team. Very knowledgeable and helpful. Arrived on time, carried out work to a very high standard, would highly recommend. Thank you Joel and Rob

We booked an appointment with this company for a full damp/insulation survey. Sam arrived bang on the time agreed, she started by giving us a brief history of the company and of herself. She spent the first part of the visit doing an interior damp check throughout the bungalow, and followed this with the external. Sam was very thorough and she explained her findings and what our options are. Although we haven’t decided on what we are going to do, we would not hesitate to pass on the company’s details to friends and family. Very professional.

Booked this Company to insulate and part board my loft. Thought all had gone well, albeit rushed. When they left the upstairs lights didn't work. An independent electrician was sent the next day. He had to take up some of the boards to identify the problem. He was here almost 3 hours, and found boards had been screwed down squashing cables. He said it was a fire hazard, and had to piece the cable. He said the Company would have to come back and put the boards down again.
I have arthritis and struggled to get in the loft, but wanted to take photos. There was sawdust everywhere, and floor insulation that had been pulled back hadn't been put back. It took me a long time to tidy up, and I suffered after. I contacted the Company and they said it should have been left clean and tidy. I could tell the boarding had been rushed and not of a good standard. I asked when someone would be coming to sort the boarding out. I was told someone would get back to me. I had to ring many times before finally speaking to Mr Duffy. He said he would come in person, and compensate me for the inconvenience and having to tidy up myself. He rang on the morning he was supposed to come, to re-arrange. I made myself available on the day, having to come back from hospital after taking my Mum to A&E. Mr Duffy didn't turn up. I rang him and left messages, messaged his phone, and was totally ignored. I rang Admin twice and left messages. I asked if Mr Duffy was in, and she said yes, so I asked to speak with him, the reply was "he was busy".I told her how disappointed I was and that it was extremely bad customer service. She said she would get him to ring me, but he didn't,
I had to ring again and said if I didn't hear anything I would take the matter further. I eventually got an apology from admin on Mr Duffy's behalf and to give a date for him to come. He sent someone else this week who put the boards back down. He even stated that he had done a better job than the original installers. I still haven't heard from Mr Duffy or received compensation.
I feel the job was way overpriced and they shouldn't put boarding down if they don't know what they are doing. My house could have caught fire!
I reserve judgement as to the effectiveness of the new insulation.

Steven visited us and diagnosed our issue immediately. He told us how much approx. it would cost and very knowledgeable about the problem. He appeared to be honest and trustworthy. Excellent customer service skills to boot.

I had a couple of issues with my bathroom which Home Energy quoted for, I will deal with both.

1) Shower tray leaking: my shower tray needed resealing and water damage on the surrounding plaster board needed replacing. This was done and repaired but the team left the shower door to leak onto the bathroom floor, which has subsequently needed further work.

2) Damp in second bathroom: I had an issue with mold on the plasterboard in my second bathroom, rising from the floor through the plaster. The contractor assessed the issue as due to poor ventilation and recommended extractor fans and a full system to the tune of over £2k so resolve it. The damp had been progressing to the hallway and this was explained to me to be as a result of ventilation. This was completely incorrect, the team had dismissed the idea of a leak behind the wall in the plumbing in their report (which it turned out to be), and the leak had spread to other areas of the apartment. The resulting damage naturally has resulted in further work, cost another couple of grand to resolve but the damage was greater than it could have been had Home Energy assessed the damage correctly.

Overpriced and incompetent in my view and resulted in much more of an expense to clean up after them. Wouldn't recommend

Craig and Adam from Home Energy Save renewed the damp course, painted and repaired rendering, Luke and Ross renewed part of the rendering. The work was excellent, Craig and Adam went above and beyond, taking a pride in their work. They frequently checked in with me that the work was going as expected. From the point of view of the quality of the work I would give 5 stars, but it is very expensive and so I was less sure about value for money.

Great communication, explained everything in detail from the first visit to the finished work being completed

Prompt, professional and cleaned up afterwards on both occasions

Friendly team and made us feel at ease, communication was great all aspects of the way from arranging appointments to finishing jobs

Prompt visit arranged with surveyor. Loft Insulation fitters arrived on arranged day. At end of day I checked what had been done and appeared different to what I thought had been arranged. Phoned company, discussed matter and an agreed refund from deposit was repaid same day. Thank you

This must be the most amazing company I’ve ever used not only do they arrive early and never stop until the work is complete they have visited a number of times to assess what has been done
At all times they acted professionally and politely they are extremely helpful and knowledgeable
I can’t thank these guys enough extremely
Highly recommend

I booked an appointment with this company for 10 o'clock this morning. 'Pete' arrived this morning spot on 10, he spent a while giving us a brief history of the company and a brief history of himself. He then asked why he was here and how he could help. In our case we needed the cavity wall insulation checking prior to a heat pump installation. Pete was very thorough and even checked for any damp issues (With our blessing). At the end of the survey we had no issues to be concerned about. Pete was a very upstanding type of gent, offered some advice, and put our minds at rest.

I had a home visit for a survey with Pete today. Pete arrived on time although we couldn’t continue with a full survey due to other concerns Pete gave some very useful information and was able to signpost me for next steps.

This company does not know how to communicate with its customers.

We had to chase them just to confirm the date for the work, even though the surveyor had already given us a date when he attended the property. He took a call on speaker and booked it in whilst sat in our living room. Despite having taken our deposit, four follow up phone calls later — with no one able to help — I finally received a call the day before the work was supposed to take place, telling me it actually hadn’t been booked in at all. We had already taken time off work to be at the property so we've lost a day's pay.

When the work was eventually rebooked, we were never told when the scaffolders would arrive or that we needed to be at home while they worked. They showed up without notice, completely derailing my partner’s day as he had to stay home until they finished. To make matters worse, they put most of the scaffolding on our neighbour’s property — something we would absolutely have warned our neighbours about about if we’d been given the chance.

It’s now been three weeks since the work was completed, and the scaffolding is still there, with no sign of being removed. We’ve chased multiple times and been promised things like, “It’ll be gone by the weekend”, yet nothing has happened.

I can’t speak to the quality of the actual work — the team who did our damp course were pleasant — but the sheer lack of competent communication has completely soured our experience with this company.

We've never had any formal written confirmation of the work they undertook - despite repeated asks for this to be sent via email. Frustrating.

A survey brought up that there was damp in the walls, from the moment we contacted Home Energy Save the service we received was excellent. We were able to book their survey the same day, Pete arrived on time, carried out the most thorough checks, explained about the whole world of damp, gave a price and even added the Blue Light Discount. Work was carried out by Ben exactly one week later, very tidy work, everything done properly and left clean.
Very impressed.

I was undergoing chemotherapy at the time and made a specific request for them to outline if any mess would be made as I was in no fit state to clean it up. I was told absolutely not! They would clean any mess made of which would be minimal.

The team destroyed brickwork, drilling holes for the dragging out of insulation and refilling with the modern stuff. They completed a damp proof course as well as the insulation. I had to ask them to fill all the holes. They were leaving saying it was all done and I had to ask “aren’t you going to fill them?” They reluctantly went to the van and returned with white putty to cover each hole (totalling about 25 around the home exterior including front elevation). When they left I saw the state of the walls, with bright white putty on a red/brown brick house with cream pointing.

Inside the house, an excess of old/new insulation had burst through my bath panel spreading dust and dirt and brick dust throughout the bathroom and adjoining rooms. 6 months later, feeling deeply resentful of the £1160 I had spent for this job I thought was essential for the maintenance of my home, I had to ask them back to repoint the mess they left, which they did. I told the two man team that arrived, that the holes were around the entire perimeter of the house. They showed me the front which looked ok, claiming that the pointing would dry to the same colour as mine, and hurried off.

When I looked around the house, they’d not even bothered with the rear of the house. 6 months later, this company were contacted again due to damp continuing and worsening with new areas in the home showing evidence of damp/rising damp, because as advised, I was told that if the damp course hadn’t worked (it could take up to a year to settle) they would come back and redo it free of charge.

It was then that I was told, only 1 year after the work was done at a considerable cost to me, that they had gone into administration and the person I was speaking to was a representative of a new company that had took on the name only so were liable for nothing.

I’d advise anyone needing work like this done to look for a huge National company that may be more expensive but less likely to rip you off in the long run like I was in Feb 2024

We had a free damp survey done, and it was a great experience. Peter quickly identified the issue and explained the cause clearly, along with practical solutions. There was no push for unnecessary work, and it turned out I didn’t need any services from them. Very helpful, honest, and professional. I highly recommend them!

Jim did a damp proof course at my property, efficient and cleaned up