The response was quick, polite and relevant. It makes doing business with you enjoyable! That is why I have paid you all the money requested over the past 15 years of ownership. Just one question,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My 85 year old dad had an issue with his Ground Rent and making a payment and I spoke to Jack who was helpful, polite and very understanding. Jack helped me to resolve the issue quickly with no issues... Toon meer
Bedrijf heeft geantwoord
Very quick response to my enquiry I felt they genuinely wanted to help, Nisha was very prompt with her professional reply emails. This enquiry is now being dealt with by a specialist department. Than... Toon meer
Bedrijf heeft geantwoord
It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I nee... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,8
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2K reviews
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Efficient and excellent correspondence.
Efficient and excellent correspondence.
1 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Traviss,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack Adams Honeground Experience
I spoke to Jack Adams today and he provided excellent service going above and beyond to answer my questions and assist me above what I expected. The experience and level of support provided is truly exemplary
2 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service, solved my enquiry within minutes even the request has been made via email.
1 oktober 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Problem resolved efficiently by Alex
Alex efficiently resolved what could have been a thorny issue
25 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Alan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very efficient in dealing with…
Jack was very efficient in dealing with my query with Homeground.
19 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Elizabeth,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Updating landlord certificate
Homeground provided a landlord certificate. However, some key information was missing from this initial certificate. Within a few working days Jade worked to address this and re-issued the certificate which covered all of the parts needed. Thank you for the swift resolution!
17 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Johnstone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Rachael was amazing
Rachael was amazing. Very kind and reassuring. I was really touched by her manner while we are dealing with my brother’s death.
Please can you congratulate her 😀
11 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. Please accept our deepest condolences for the loss of your brother.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground rent
Zainah was very helpful and understanding the problems that had resulted in our delayed payment of our ground rent and has moved us on to paperless communication to ensure future prompt payment. Thank you. Neil & Madaline Chadwick.
10 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr & Mrs Chadwick,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very patient and helpful
Samantha was very patient and helpful. Appreciate her assistance
11 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Frictionless process through online portal
The whole procedure seeking permission for home improvements was handled through HomeGround's portal. Response times were adequate and the whole process was reasonably effortless.
15 augustus 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Great customer service
Queries resolved promptly and efficiently - well done to Nico & the team.
10 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Walker,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
A pleasure
Zainab and the team were incredibly helpful and flexible with payments - thanks for making things easy!
10 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Shanahan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager.
Anna was super helpful
Anna was super helpful providing all the crucial information which I wasn’t made aware since I purchased the apartment 3 years ago . She had the patience to explain and how to plan the payments going forward to avoid getting extra fees .
She managed to help reduce the total outstanding amount which was super helpful .
Great asset to the company !
9 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Florin,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager.
Nasty, parasitic company.
Homeground forced a management company on lessees without prior warning and without any consultation whatsoever. Lessees are now suffering excessive fees for the most basic standard of service imaginable. The secretive manner in which insurance providers are selected with all associated commissions is truly disturbing. I recently encountered deliberate obstruction and distortion during my enquiries relating to a lease extension. Small wonder the employees are all too cowardly to reveal their names. The government's reforms are needed without delay.
10 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr B,
Thank you for reaching out to us. I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
I have spoken with our Insurance Department regarding your concerns, and I understand this matter has been explained to you at length.
I note that you have raised a negative review several years prior on receipt of your insurance renewal invoice. I am sorry that our position remains unchanged and that i am unable to tell you anything different to what has already been explained clearly to you.
I am sorry you remain dissatisfied and would recommend you seeking your own independent advice on this matter.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very good customer service
I rang very concerned that an issue woth my account to could adversely affect my house sale ... Jack answered my call and from the very start resussured me and helped me in resolving the issue
Very happy with the customer service I received
9 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Roe-Gillan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thank you so much to Jodie who has turned a stressful situation into a positive experience!who has…
Thank you so much to Jodie who has dealt with my enquiry. She has shown a great understanding, customer service and professionalism. I am very grateful and its really much appreciated! You have really made my day by turning a very stressful situation in a positive experience!
29 augustus 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Goia
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
What is insurance for??
My experience from this company was fine but recently I have been charged extra £550 compared to last year for insurance. The most likely possibility is that I had to claim for issue that happened in my flat, paid £400 access and they paid £420 from insurance. Now they are charging me £550 more this year! Now what is the definition of insurance, isn't it to pay over the years (ten I am paying them) and then use or claim when something happens. The issue is even worse. I dont have any option as this is the company that the land owner and management company is using and as leaseholder I cannot change the company!!
As an update after the reply from HomeGround, I am still not satisfied with the service. I don't find it fair to change yearly payment of £196 jumping £740 explainable.
3 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ahad,
Thank you for reaching out to us. I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
I have spoken with our insurance department regarding your concerns, and I understand this matter has been explained to you at length. I am sorry you remain dissatisfied.
As previously detailed in the invoice covering letters sent to you, the premium increase this year has resulted from a Reinstatement Cost Assessment (RCA) being carried out at the property. This process involves a detailed valuation by a chartered surveyor to determine the total cost of completely rebuilding a property from scratch, as if it were a total loss.
Items covered during this process cover expenses such as demolition, labour and materials, legal fees and compliance to building regulations.
The primary purpose is to establish the correct insurance value for a property, ensuring it is neither underinsured nor overinsured against events like fire or natural disasters. The RCA has highlighted the requirement for a significant increase to the buildings declared value, specific amounts were provided in the letter referenced above.
Please accept my apology for the delay in sending you the invoice for mid-term adjustment, as explained to you this was due to us querying the increase and reinstatement value with the surveyors aswell as us negotiating the premium with the broker/building insurer.
Despite your property still having a an EWS1 rating of B1, which indicates the presence of combustible materials and/or defects in the building's external wall system, we were able to negotiate a rating reduction with the insurer this year meaning that the renewal premium increase is proportionately lower than the increase in the reinstatement value.
I appreciate any increase in costs, especially in this current environment is particularly unwelcomed and I apologise for the inconvenience caused. I am confident that we have secured the best available product and services available to us.
As explained by our insurance team, we remain committed to offering you a payment plan to assist with these unexpected costs. Please contact our insurance team if you wish to proceed or have any further questions.
Kind regards,
HomeGround Customer Services Manager.
Clear and concise
What a clear, concise and fantastic guy Vincent is. On the ball and efficient.
Thank you kindly
John
2 september 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear John,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Vincent and and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Polite response to a small mistake with…
Polite response to a small mistake with a missing item on a form.
29 augustus 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Salt,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Professional support
Professional support, investigated the matter diligently and responded promptly to resolve my concern without delay.
26 augustus 2025
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Riz,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
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