Customer service doesn't exist. Accounts department ignore customers. Our company's account has been debited for the invoice we've already paid. Accounts ignore refund request. They did not answer the... Toon meer
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Lees wat reviewers zeggen
Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Toon meer
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Toon meer
Bedrijf heeft geantwoord
Would highly recommend ITD, great service, very supportive, they understand our needs and walked us through a process and change. Portal is very user friendly which we also use zig zag. Denise ou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.
Contactgegevens
Unit A, Birch Industrial Park, OL10 2SX, Heywood, Verenigd Koninkrijk
- 0333 320 9993
- www.itdglobal.com
3,4
Gemiddeld
92 reviews
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Heeft 16% van zijn negatieve reviews beantwoord
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Hayley and the team are great
Hayley and the team are great
17 november 2025
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for our feedback.
Really happy with the services ITD have…
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee made the transition to ITD easy and fuss-free. She also checks in regularly to ensure that we are happy with the service and understand our needs, tailoring the services to our requirements. ITD also integrate with our chosen dispatch system which is perfect for us.
24 november 2025
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for your great feedback.
We’re pleased to hear ITD Global has helped reduce your courier costs while maintaining the same level of service, and that the transition and ongoing support have been smooth. It’s also great to know the system integration is working well for your setup.
Thanks for choosing ITD Global.
Yet another scam company working…
Yet another scam company working through the DUSGUSTING DEVIOUS EVRI PORTAL!
SO MANY PARCELS GET "LOST IN THEIR SYSTEM" IM SURPRISED IT HAS NOT BEEN INVESTIGATED YET FOR DODGY DEALINGS!
23 september 2025
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for sharing your concerns.
ITD Global is a logistics partner and does not carry out deliveries directly. Parcel movement and loss investigations are managed by the delivering carrier. We understand how frustrating missing parcels can be and would encourage the sender to raise this formally so it can be investigated with the carrier involved.
ITD provide a brilliant service across…
ITD provide a brilliant service across logistics, pricing and great customer service.
19 september 2025
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for your kind feedback.
We’re pleased to hear you’ve had a great experience with our logistics services, pricing, and customer support. We appreciate you taking the time to share this.
Always well over delivery time
6 hours after the later bound of the delivery window and they have not turned up. This isn't the first time everyime they are delivering its late. Tracking info is always incorrect
27 augustus 2025
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for your feedback.
Delivery windows and tracking updates are provided by the courier carrying out the delivery, rather than ITD Global directly. We understand how frustrating repeated delays and inaccurate tracking can be and would recommend the sender raises this so it can be reviewed with the carrier.
Do not use! They lose 25% of all parcels and don't care
Do not use!
We are a company that used ITD for bulk shipments and have to say they started ok but have declined and become one of the worst service providers we have ever come across.
20-25% of all parcels are 'going missing' between our warehouse and being passed to courier companies such as Royal Mail etc.
Impossible to get hold of ITD once you are signed up, they simply ignore you. No response to e-mails, no returned calls, no missing parcels reimbursed.
The terrible service is really damaging our reputation so we had to withdraw and cancel al automatic payments due to ongoing issues and total lack of any ability to service our acocunt
28 maart 2025
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for sharing your concerns.
ITD Global provides access to carrier services, while parcel handling and loss investigations sit with the appointed couriers. We’re disappointed to hear about your experience and would always expect service issues to be formally reviewed through the appropriate escalation process. We welcome direct contact so concerns can be assessed accurately and addressed where possible.
Would give them no stars if I could
Would give them no stars if I could. Worst delivery company ever!
First delivery attempt the driver called as he couldn’t find us (no one else has that issue) and eventually gave up and hung up on me.
2nd time - delivered to the wrong address. Company has sent a replacement.
3rd time - didn’t bother to attempt
4th time - didn’t bother to attempt.
Companies stay clear you will lose money!
18 augustus 2024
Review zonder uitnodiging
Antwoord van ITD Global
We're sorry you feel this way.
ITD Global does not carry out deliveries directly, delivery attempts, routing and address handling are managed by the courier appointed by the seller. We understand how repeated failed attempts would be extremely frustrating, and issues of this nature need to be raised by the seller so they can be formally investigated with the carrier.
We appreciate you taking the time to share this feedback.
Rubbish
Ordered an awning for my caravan WAS going away for two weeks. Needed the awining for a further bedroom. Have to cancel holiday. It should have arrived Thursday, then Friday now Saturday. I except it will be monday, tuesday, wednesday who knows. No wonder the awning was 100 pounds cheaper..
I
7 juni 2024
Review zonder uitnodiging
Antwoord van ITD Global
We appreciate you taking the time to share this.
ITD Global supports retailers by coordinating courier services, but delivery schedules and delays sit with the carrier chosen by the seller. We recognise how frustrating this would be, particularly when it impacts travel plans, and would recommend the seller raise the issue so it can be followed up with the carrier.
Delivery proof received but it wasn't delivered to me!
Complaint No. 607947, ITD ref A12432935513
Claimed to have delivered a package last Saturday, May 25th.
Quite possibly true, but it wasn't delivered to me!
I have contacted them to ask them to find where they delivered the package, retrieve it and bring it to me. It's now Wednesday May 29th and all I've had is a seemingly automated acknowledgement.
No explanation.
No promise to try to find the parcel
The bottom line - nothing from the company, not even a promise to find out what happened!
Very strange.
ITD, if you're reading this, please sort this out ASAP.
UPDATE
Same day but, at last, a person has emailed me. No support, no help, no offer to deliver, just - well, read a copy of the email below:-
Kerry A (ITD Global)
May 29, 2024, 13:49 GMT+1
Good afternoon,
Please contact the seller of the goods who will be able to assist you further in this matter.
Kind Regards
Kerry
Ashworth
Customer
Service Manager
This refusal to help speaks volumes about the company!
More information, the seller has sent a photo to me of the "proof of delivery" obtained from ITD Global. The photo is of a door and crazy paving that I do not recognise. I've asked the company to ask the driver to return, retrieve the goods and deliver to me. Somehow I don't expect to see the driver today!
I wonder if he'll be here tomorrow.
What are the chances of an apology?
.
25 mei 2024
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for sharing the details of this issue.
ITD Global provides logistics coordination for retailers, while delivery attempts, proof of delivery, and investigations are handled by the courier selected by the seller. For this reason, any delivery dispute needs to be raised by the seller directly so it can be formally investigated with the carrier.
We recognise how concerning this situation is and recommend continuing to work with the seller so they can progress this on your behalf.
Rubbish
Just left a parcel from this company . They rang the bell could have left the parcel in the porch but left the parcel outside on top of a blue bag on show to anyone . I was in , got up to the door bell went to see and he was straight back in the van which was parked across the road diagonally blocking people off . What the heck definitely No Customer Service
5 april 2024
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for raising this.
ITD Global is a logistics partner rather than the delivering courier, and delivery behaviour such as parcel placement is managed by the appointed carrier. We understand how frustrating this situation can be and would encourage the sender to raise this directly so it can be escalated with the carrier.
Damaged goods on arrival
Damaged goods on arrival. 2 tins of paint bashed as though they had been kicked. Lids open inside box and spilt everywhere. I wish I could get hold of the driver!
23 maart 2024
Review zonder uitnodiging
Antwoord van ITD Global
We’re sorry to hear about this experience.
Damage in transit is handled by the delivering carrier, as they are responsible for the physical handling of parcels. We understand how frustrating this would have been and would always encourage the sender to raise a claim so it can be investigated and addressed with the carrier.
ITD global lack of customer service
The worst company I have ever used on the internet, it took weeks to return and receive a refund which under DSA I reported within the 14 days, they lacked empathy, customer focus and a total disrespect in my opinion for myself as a customer, I sent endless emails requesting a return label which I eventually received DO NOT ORDER from this company
16 maart 2024
Review zonder uitnodiging
Antwoord van ITD Global
We’re sorry to hear about this experience.
ITD Global is a logistics partner rather than the retailer, and refunds, return approvals, and return labels are managed by the company you purchased from, in line with consumer regulations. We understand how frustrating delays can be and would always encourage issues to be raised with the seller so they can work with their chosen carrier to resolve them.
Georgina Davies is the jewell in the…
Georgina Davies is the jewell in the crown at ITD Global. Due to years of experience in the industry her knowledge shines through. She goes above & beyond in dealing with our queries in a timely & efficient manner and her communication skills are second to none.
15 februari 2024
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for your kind feedback.
We’re delighted to hear you’ve had such a positive experience and that the support you’ve received has been knowledgeable, responsive, and professional. We really appreciate you taking the time to share this.
extremely poor service
extremely poor service, I had been waiting for an expensive set of fitness weights , delivery driver cannot carry out a simple task such as reading the home address the parcel to be delivered to a text and email sent and received by me saying the parcel had arrivived at my home address either porch or front door or near by , when i checked it was not there , i emailed ITD global i received a telephone call by a ITD representative to say it had been delivered to another address half a mile away in the local shopping centre
but when i arrivived the parcel was not there ,
NOT RECOMMENDED if my choice i would have used the royal mail
23 december 2023
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for detailing what happened.
ITD Global facilitates courier services, while delivery execution and address handling are carried out by the appointed carrier. We understand how concerning a misdelivery like this would be, particularly for a high-value item, and would encourage the sender to raise this formally so it can be investigated with the carrier.
ltd Global Total Stupidity
Amazon parcel delivered to a business in the middle of an industrial estate. Due to the business being closed as it was 6:45 pm on a Saturday night left the parcel on the side of the road. Not unsurprising that the goods went missing prior the business reopening on the Monday morning, sheer and utter stupidity.
25 november 2023
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for sharing this feedback.
ITD Global does not carry out deliveries directly. Delivery decisions, including where parcels are left, are made by the courier appointed by the sender. We understand why this situation would be unacceptable and would encourage the sender to raise this formally so it can be reviewed with the carrier.
Lost a 7 foot Christmas Tree
22 november 2023
Review zonder uitnodiging
Antwoord van ITD Global
ITD Global coordinates courier services rather than carrying out deliveries directly. Parcel handling and loss investigations are managed by the delivering carrier, and the sender is best placed to raise this so it can be formally reviewed.
ITD Global are completely incompetent
ITD Global were contracted by Printerpix to deliver a photobook to me. It was apparently collected on October 18th. When I chased up several days after that I was told that it would be delivered on October 29th. Nothing arrived. Today (November 2nd) I received an email from ITD Global informing me that the package has been lost and that I should contact them for the next steps. The tracking notes for the package are all over the place, they seem to be completely clueless. The latest update received a couple of minutes ago (on November 2nd) still states that it will be delivered on October 29th despite the details when clicking on the link saying that it’s been all over Yorkshire yesterday and today. And by the way, if they think Leeds is in CHESHIRE it’s no surprise that they can’t make simple deliveries. Avoid this company if you can!
2 november 2023
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for sharing the details of this issue.
ITD Global acts as a logistics coordinator on behalf of retailers, while parcel movement, tracking updates, and loss investigations are managed by the delivering carrier. Where a parcel is confirmed as lost, the retailer is required to progress next steps directly with their chosen carrier.
We recognise how frustrating this experience would have been and appreciate you raising it.
Disgraceful service
Disgraceful service, promised parcel within 3-5 days, saying on email delivery on the 19th, still nothing, no update, nothing since the 18th when it left their depot! Requested email updates and so far it's going from unknown to unknown and no update!
22 oktober 2023
Review zonder uitnodiging
Antwoord van ITD Global
We're sorry you feel this way.
Delivery timelines and tracking updates are provided by the courier carrying out the delivery, rather than ITD Global directly. We understand how frustrating a lack of updates can be and would recommend the sender raise this so it can be followed up with the carrier.
Terrible
Terrible, Item was 'lost', seller sent out a replacement item which was also then 'lost'. Absolutely useless.
28 september 2023
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for sharing your experience.
ITD Global acts as a logistics partner, while parcel handling and delivery are managed by the appointed carrier. In cases of lost items, the seller is best placed to raise an investigation so it can be reviewed with the carrier.
Waited in two days running but no delivery
Waited in two days running. Order cancelled both times, apparently it's now being returned to the sender. They didn't even try to deliver it. AVOID!
17 september 2023
Review zonder uitnodiging
Antwoord van ITD Global
Thank you for raising this.
ITD Global coordinates courier services, while delivery attempts and cancellations are managed by the carrier selected by the sender. We understand how frustrating missed deliveries can be and would encourage the issue to be escalated so it can be reviewed.
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