ITD Global Reviews 

Waited all day to receive an email at 9pm saying there was a problem with my delivery and my order is being sent back to the sender. No phone call or explanation. No way to contact as it it telling me information is required where I have added information. Came to the reviews to see that this is obviously a common issue. The company I have ordered from didn’t use this company before and I have never had a problem until now. Not impressed at all. I will be letting the company I ordered from before that using ITD is bad for business! Not happy at all. I paid NDD for this as was needed as soon as possible

I posted my experience with ITD Global a few days ago regarding unexpected and unacceptable voice-text being left on my landline answer service.
An ITD Global marketing member contacted me and offered to look into the voice-text, and particularly so as more voice-texts followed.
However, once I removed my review, the marketing member stopped contacting me.......now there's a surprise!
.....so I am a little annoyed with myself that I removed my review before it was resolved! Thats what trust does!
Despite being adamant that ITD Global do not contact the customer by voice-text, each voice-text clearly states it is from ITD Global and includes a tracking number.
As with other reviewers on this site, she also stated that they are not couriers/dont do delivery. BUT when you look online at their site, they do have a courier service and do carry out deliveries!
All I was trying to do was to get - at the very least - an apology, although an explanation would be most acceptable.

UPDATE: Laura, if you are going to respond then please be truthful in your response.
You responded initially and said you would try to find out where the voice-text are coming from. Then you stopped responding to my emails including the last one which I sent this morning.
Secondly, do not tell me which phone number to use with my account as it is my choice and both are acceptable, But more importantly, stop sending voice-texts! I have always been notified of delivery by email - why has it changed to voice-text?
Sadly, I believe your response has only harmed how this company is being viewed.

: Amazon only ever contact me by email. It is ITD Global that decided to send notifications by inappropriately worded voice-text.

Despite ITD being listed as a courier on this site (see bread crumbs above), which appears to be their only comeback to reviews) they are the worst delivery company of all delivery companies in my experience.
I received 19, yes no less than 19 emails from them along with texts. The long and short is they informed me, in their words "Unfortunately, a problem occurred during shipping and we had to cancel your delivery". No explanation of the problem. After speaking to the supplier, they had no idea and could see no issues with my address or anything else.
If you are a supplier looking for a delivery company, a poor choice could be your business downfall.

In response to the below.... there it is... two and half years to respond to my review. Enough said !!

A courier that doesn’t think about it’s end customers , they don’t bother to look for property’s , easier to just not bother and return items to sender .. I certainly won’t use them for anything I send

Useless courier , claimed they couldn’t find me , funny how DPD,ups,amazon, Evri can

they helped me with my queries and I found them to be very efficient but the answers sometimes take a long time.

We are doing business with them from Last 4 years and trust me when it comes to customer service they are the worst courier company. Just to open an account with them they ask you to pay Bond. They took around £1000 from us as Bond that they say will refund if we will cancel contract. I have been chasing them but they ignore you like you are alien. I believe more options are available but this company is living in 1800.

Surely a "delivery company" actually has to deliver the items to call itself so... Apparently not in the case of this company. Apparently they have no system in place for if someone uses their service to send a gift, and they haven't even thought that about it being a possibility. I received a note through the door initially from Yodel, saying I'd missed a delivery and it had been left with a neighbour, went to my neighbours and they said a man from my building had collected it already (I'm the only man in my building so they obviously took the package themselves) contacted Yodel and they told me to contact the retailer, I told them I did not order the item as it was a gift, so I did not know who the retailer. All they could tell me was it was 'ITD GLOBAL' - I contacted your customer services to explain the situation and you told me to contact the retailer. When I explained that the item was a gift and I did not know who it was from you told me due to data protection you couldn't tell me the name of the retailer as the account attached to the order wasn't in my name... Apparently you have contacted the retailer, but that was a week ago and I've heard nothing. You are leaving me no other choice but to seek legal advice on this issue as I'm sure this can't be a legal practise. All I want is to find out who the package was from so I can contact the retailer, can someone PLEASE help.

Would highly recommend ITD, great service, very supportive, they understand our needs and walked us through a process and change. Portal is very user friendly which we also use zig zag.

Denise our account manager is always approachable and there IT brilliant.

cant fault them at all

Order dispatched to Fife KY12 actually delivered to Surbiton KT6

Priceless incompetence

EDIT 5 January 2026 - seller replies more than 2 years since the failed delivery - make your own mind up!

ITD provides us with courier services of the highest standard. Our Account Manager Martin Davis is always on hand to assist us with any concerns or queries. Thanks to him our relationship with ITD has greatly strengthened over the past 12 months.

We have now been using ITD Global for 12 months, we have had direct accounts with many carriers and decided to trial ITD as a logistics agent so our customers can benefit from the competitive rates offered as we looked to move away from Royal Mail services. Since using ITD Global we have seen a reduction on our carrier costs and this has allowed us to offer a wider choice of carrier options to our customers, the move has been a positive one and the services of ITD Global has exceeded our expectations. Our account manager Denise is excellent, always at the end of the phone when needed and works incredibly hard to ensure the smooth running of the account.

I had an Order with The Range Paignton. Delivery was to be by 9th November 2022. This has NEVER been received. I requested a refund from The Range and complained to them that i no longer want this item. They said any claim has to be with ITD Global as The Range has completed their part of the order. I used ITD Globals website to request a refund and have heard absolutelt nothing. Either The Range or ITD Global have my £29.99 and I want it back. My next course of action is Trading Standards.

Best courier company I have ever used.
Been through a few other similar companies and ITD Global are a level above the rest. Yes some parcels might get lost like with any parcel delivery carrier, but it is the speed and how they resolve the issues that leaves me at ease to deal with other parts of my business.

A company with a CAN DO approach to business. Earlier last year we had problems with delivery due to IT issues with our existing carrier.
ITD stepped in and were quick to help our business get our product moving again.
What I really like about ITD is the suite of services on offer, ensuring that individual customer requirements are matched either by cost, or by service levels.

We’ve been working with ITD for less than a year; our initial partnership began just before the start of our peak season. Our account manager Denise is simply a superstar; really went above and beyond during this time to provide the necessary support to ensure our business was meeting its dispatch targets.
We’ve recently started running our returns through ITD’s network; there have been a few operational issues causing some delays with getting them back to our warehouse in a timely manner. But even through this Denise has kept open and clear communication with us to ensure we stay up to date. All said; a good company to work with underpinned by the excellence of our account manager Denise Pain.

Great Company.

Have dealt with ITD for over one year the prices are highly compeititve and the customer service is first class.

Disgusting and Ungrateful and Incompetent and Rude.
Create new invoices , months later and sent on 24th December and 31st December 2021. Refuse to answer the phone and speak. In the middle of the year change accounting and besides wrong values charged, demand payments made. I have never dealt with such an untrustworthy company after spending hours at sorting out their own mess and sending full written explanations to help them sort out their own mess. How do they thank / By creating new false invoices which were due to their own incompetence. Sad that business relations are spoilt.
I appreciate that ITD has replied. But the answer has not changed my mind. The team dealing with the issue has done nothing to genuinely deal with the issue they created. The team knows how to contact me by phone and listen for the 10th time to the explanations as to why the invoices are incorrect and unacceptable and how not to spring new invoices over Xmas and New Year, months later. I am sorry it has come to a public open forum, but i will not be threatened. Being humble and grateful are human qulaities people need to learn and implement.

abseloute horrible company, sent well over 20 containers with them and they overcharged and just make charges up and claim that it is in thier terms that they can forward more charges even i they quoted something else

stay away!!

we have been working with ITD for over 3 years and have had a seamless working relationship over that time. We are lucky to have Martin as our account manager and a proactive person to have on our side. Even during the pandemic, ITD worked to a very high level of customer satisfaction and where we could see other companies blame all inadequacies behind Covid, ITD and martin stepped up and kept us going. Thank you and looking forward to a continued working relationship....