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Latus personnel are very friendly and cooperative. The booking system can be a bit complicated at first, but once your familiar with it , its OK
Great response time and not a bit of trouble to change an appointment to a different date for our clients
We had Gary Cooper and the team come out to us to do our annual medicals. As always with a big company, things don't always go to plan, but from the Get go, the communication was brilliant and mad... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Latus Group is a leading UK occupational health provider with a mission to change the way the world heals by helping organisations look after their people. For the past two years, Latus Group has been the fastest-growing provider in the occupational health sector, transforming organisational performance through tech-enabled, data-driven occupational health. Responsible for more than 3000 clients and 1.3M individual employees across the UK & Ireland, Latus Group offers the largest fleet of mobile health units in the country including the only occupational health provider to offer a mobile chest X-ray machine, giving our partners the healthcare they need, whenever they need it, wherever they are.
Contactgegevens
Chanterlands Ave, HU54EF, Hull, Verenigd Koninkrijk
- 01482 633048
- enquiries@latusgroup.co.uk
- www.latusgroup.co.uk
4,7
Uitstekend
699 reviews
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Antwoord van Latus Group
Thank you for the feedback!
The technician failed to complete the…
The technician failed to complete the right checks that they were booked in for, we have no trust in you company due inconsistent results
13 juli 2026
Antwoord van Latus Group
Hi Gary, apologies for this issue. It has been escalated and someone will be in touch very shortly.
Antwoord van Latus Group
appreciate the feedback!
Very efficient in confirmation and…
Very efficient in confirmation and availability in bookings as well as receiving the certificate in a timely manor.
17 juni 2026
Antwoord van Latus Group
thank you for the feedback!
We use this company regularly for…
We use this company regularly for safety critical medicals. Staff are friendly and professional, service is excellent.
9 juni 2026
Antwoord van Latus Group
thank you for the feedback!
Antwoord van Latus Group
thank you for the feedback!
The process of now trying to arrange…
The process of now trying to arrange dates and book people in to appointments is in comparison to going directly through our OH provider is excessively complex and time consuming.
In comparison to other local OH providers your prices are now double what they are.
We had a random drug and alcohol test set up for two employees per month, it worked well the practice would ring me with two random names, this now seems to have stopped. when I emailed to ask why, you wanted me to give you times and dates!! That's not a random test. Overall the previous arrangement of going direct was far easier, quicker and less painful. This new (or at least to me) process is not a pleasant experience.
2 juni 2026
Antwoord van Latus Group
Hi Paul, this is valuable feedback, thank you. Apologies that this process is causing issues for you. I will flag to the appropriate team.
Antwoord van Latus Group
Thank you for the feedback!
Sent an employee from Wolverhampton to…
Sent an employee from Wolverhampton to Birmingham for no one to be onsite. I called OHP and left several messages as I was worried he would miss appointment. Someone called me back to inform me that the Dr had issues with car and was not onsite. This was 3:15pm, very poor poor service. I want to escalate to management. We sped an awful lot of money with yourselves, this is unprofessional. Yet quick to charge is employee misses appointment by accident.
1 juni 2026
Antwoord van Latus Group
Hi Sarah, sincere apologies for this issue. It has been escalated, and someone will be in touch.
Fantastic service and very thorough
Fantastic service and very thorough
3 juni 2026
Review zonder uitnodiging
Antwoord van Latus Group
thank you for the feedback!
Some improvement needed
Great service setting up the appointment, not so great on arrival, no one present to greet and not clear on where in the building you should go.
Not the first time we have had to make a phone call to clarify is anyone from Latus present or where to go within the building.
27 mei 2026
Antwoord van Latus Group
This is very helpful feedback, thank you. Apologies for the issues. I have passed this on to your account manager.
EXCELLENT SERVICE FROM BASHIR WHO…
EXCELLENT SERVICE FROM BASHIR WHO CONDUCTED OUR HEARING TESTS FOR EMPLOYEES
19 mei 2026
Antwoord van Latus Group
Appreciate the feedback, thank you!
Excellent service
We had Gary Cooper and the team come out to us to do our annual medicals.
As always with a big company, things don't always go to plan, but from the Get go, the communication was brilliant and made the process so smooth. We managed to get 163 medicals in within 3 weeks which is impressive.
We will continue to use Gary and Latus for any further medicals we require.
Thank you once again for all your help!
28 mei 2026
Review zonder uitnodiging
Antwoord van Latus Group
Really appreciate the feedback, thank you!
Professional service
Communication was prompt and professional throughout. Overall, an efficient and supportive service.
21 mei 2026
Antwoord van Latus Group
Thank you for the feedback!
Very prompt service
Very prompt reply from my initial enquiry to actually receiving the testing for our site within a couple of days. Gentleman was very polite and the whole process was very easy on the day.
Would recommend
27 mei 2026
Antwoord van Latus Group
Thank you for the feedback!
Very easy going Karen was really…
Very easy going Karen was really friendly made me feel at home
22 mei 2026
Review zonder uitnodiging
All good A* Karen was very professional
All good A* Karen was very professional
22 mei 2026
Review zonder uitnodiging
Antwoord van Latus Group
Appreciate the feedback, thank you!
Latus Health test
Karen Sahota was super friendly, however professional and efficient!
22 mei 2026
Review zonder uitnodiging
Antwoord van Latus Group
Thank you for the feedback!
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