Lexxola Reviews 95

Amazing products, quick delivery an outstanding customer service!! Love this brand

I had an incredible customer service experience that was better than you would get at Nordstrom or Tiffany's. The rep I worked with with quick to respond, thorough, kind and actually read my messages and responded accordingly. Thanks Lexxola!

Such cool chic products especially the travel cases. I have ordered multiple items, the quality and customer service have always been outstanding. Love!

Amazing customer service, very swift with replies and immediately ready to help. Would definitely buy from this business again.

I was genuinely excited to try Lexxola for the first time, but this was an extremely disappointing experience.

My order (#545420) was never delivered due to a carrier error, not because of anything I did. The parcel was returned by DPD, yet I was left waiting for over a week with no proper response or solution from Lexxola’s customer service.

I had to eventually file a chargeback with my bank because I was left with no choice.

Very disappointing customer service and a very poor first impression of the brand.

had a great experience with Lexxola. The quality of their products stands out and the style feels unique compared to other brands I have bought from in the past. Customer service was helpful, quick to respond, and made the whole process smooth. My order arrived in beautiful condition and the attention to detail really shows. I would happily shop with them again and recommend them to anyone looking for something modern, well made, and reliable and different.

I love lexxola, their brand, aesthetic, thought that goes into their brand is sooo cool and the customer service is amazing!!! I #highly recommend this brand ;)

Alex in customer service was phenomenal!! Kept me updated through the whole shipment from informing me about the delay to corresponding with every question I had and ensuring that I felt well taken care of. So grateful for the experience and process and the brand. My girl absolutely loves both of the cases and we will definitely be purchasing from here again!!

Bought a product i wanted to return. Only way to contact customer service was via email. they kept sending me a link that didn't work, while telling me I have 7 days to return it,
Still waiting

I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond. The style I originally had was out of stock, but she quickly arranged to send me a new pair completely free of charge. Since I was traveling at the time, she even shipped them to the address where I was staying so I didn’t have to wait until I returned to the States.

It’s rare to come across such thoughtful, accommodating service these days. Emily made what could have been a frustrating situation into a really positive experience. Couldn’t be happier with how it was handled!

Product is very bad for the price - don’t buy it

I received excellent customer service from Emily, she was professional, helpful and friendly even though I needed some assistance at multiple steps/times. I also appreciate Lexxola's flexibility when I wanted to return/exchange an item.

Do not, under any circumstances,
do business with this company. A simple return has turned into a nightmare. Lexxola responds with a courteous email but does nothing to expedite the problem. I finally had my bank contest the charge...but I'm still out $50+ in mailing charges. And now, I'm in the middle of this dispute between UPS and Lexxola. I received a bill from UPS for $398.07 sourced to Lexxola.

Lovely customer service and very understanding x

I have bought a pair of sunglasses from Lexxola that look absolutely stunning! The quality is also great and what I was expecting from them. Glasses also came with a nice bag, which felt quite unique, and the delivery process was also very short and as stated by the brand.

I would recommend

Very friendly and accommodating customer service — they helped me switch styles smoothly when needed.
I’ve purchased two pairs so far, and both are chic and beautifully made.
Highly recommend! Thank you, Lexxola team, for the thoughtful support.

Amazing quality glasses + exceptional customer service !!! 5 stars - will be purchasing more glasses SOON !!

Love my glasses I wear them as my actual prescription glasses and I get compliments all the time on them. I’ve had my pair for a year now and I sent them an email regarding an issue I had and they fixed it right away !! Love them

Great designs and excellent customer service!

absolutely lovely service and beautiful product!!!!