Lexxola Reviews 95

Absolutely obsessed with the product & customer support! I ordered a pair of glasses through Lexxola that didn't work out the first go around (my lenses were too thick for the frames). I was worried because I'm based in LA and feared that I wouldn't make the exchange window to get a new pair. Emily from the Community team was extremely helpful and guided me through the whole process. I finally got my new pair of frames and am completely obsessed. I feel sexy and confident in them (they're the Alba Carat's in Leopard). Overall, I'm the primarily happy that this exchange process was pleasant rather than a headache.

Really amazing customer service! Thank you to the Lexxola team for getting back so promptly and solving my issues.

Their customer service is incredible! The best of any company I've experienced, an all round great product, from the items they sell to the brand and company they are.

We bought the jordy sunglasses for our daughter’s birthday. At first I am kind of unsure if it will look good on her. But when she wore them, looks chic and perfect on her. She is obsessed with it :)! Even if she is just wearing a simple outfit, it is still very stylish. Anyways, the shipping outside UK is definitely fast that we never had a problem at all. Speaking with Emily from the service team helped me all the way with all my questions, concerns and etc. Top quality and great customer service ever! Customers satisfaction is definitely Lexxola’s main priority. Thank you big time Lexxola and Emily :)! ‘Twas a great experience.

Excellent sunglasses. I’m in love. Great customer service as well.

The Best Support Team I’ve ever seen.
Thanks Lexxola!!

Emily from customer service is just brilliant. We needed to exchange our glasses for another style and she made the process so smooth and easy. I will definitely be purchasing again. Thank you :)

I reached out to Lexxola's customer service team about a broken pair of sunglasses I purchased last year and I received incredibly kind and understanding customer service from Emily on their team. I explained how much I love Lexxola, and was devastated to not be able to repair my sunglasses independently. Emily promptly offered to replace them for me with a variety of color options. These glasses arrived in one day and I'm so happy with my new pair. Lexxola and Emily went above and beyond to satisfy this long time fan / supporter which is more than appreciated. Great glasses, design, and care for their customers! Support independent businesses like Lexxola!

The team were beyond helpful in helping me with an exchange. Really efficient, positive and helpful - super easy to work with. Sometimes with b2c models its hard to speak to advisors but the Lexxola community were wonderful and reassuring.

Amazing customer service & the coolest frames, have bought 3 pairs over the last few years and all have lasted so well. Thanks Lexxola x

Emily in the customer service was super helpful and understanding. Probably the best customer service I've ever had! :)

As soon as I purchased my first pair of sunglasses, I was automatically greeted by Lexxola service via email. The representative (Alex) was very cordial. When I decided to do an exchange, Alex took care of the return process and immediately resent the exchange product. Lexxola customer service is great and product is quality made.

The product quality is great, unfortunately the glasses were just too small on my head. The customer service was really great when I had to make a return. There was an issue with the postage, and Emily was very responsive and helpful for making the return easy. Thank you!

I'd been having issues with my package for around a month now. I was emailing UPS and Lexxola for the past three weeks but it was going nowhere. I hopped on the chat and Patrick quickly resolved my issue and I got the exact answer/solution I needed in 5 minutes!

Great and efficient service, thank you Patrick!

I purchased the Alba glasses and while they are gorgeous and a well crafted pair of glasses, I decided to return them because it just did not fit my face. Emily was so helpful throughout the process of the return. I originally wanted a refund but I decided to opt for a gift card instead so I could get a cute pair of sunglasses instead! Love this team and brand and am looking forward to the new styles to come. I never write reviews but Lexxola stands out above the rest in all aspects!

I had some amazing assistance from Emily in the customer service team, thank you! I cant wait to receive my order, I have looked at these sunglasses for a while now!

Lexxola has a business model that is outstanding! Every aspect of the purchasing experience is excellent, from website to shipping service to customer support. It is so great to find a company that is setting the bar so high and in such a friendly way!

Great client service from Alex

I’ve previously purchased a pair of Lexxola sunglasses and have absolutely loved them - they’re super comfortable and really good quality, plus they always ship super fast! I bought another pair to try a different style and when I didn’t think they suited me super well, I reached out to customer service and they were really helpful with the return process. Overall, would highly recommend purchasing a pair of glasses!

I ordered a pair of glasses however my order was never delivered. I contacted customer service but lexxola didn’t anwer. So no glasses or refund on the 240 euro transaction not including the duties. I still wainting for the answer. Did you resend my glasses? I wrote an e-mail yesterday, but i don’t have an answer. I’m still wainting.