I really like Lexxola and have had good experiences with them in the past. I have always had good customer service from them and appreciate the quick responses. However, I think it's quite underhand f... Toon meer
Bedrijf heeft geantwoord
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I purchased the Mini Jet from Lexxola over six months ago and absolutely loved using it while traveling. Not only is it adorable, but it's also incredibly practical for packing on trips. Unfortunately... Toon meer
Bedrijf heeft geantwoord
Even though the quality of the sunglasses is amazing, I was deeply annoyed by the fees and taxes that added 55€ to the bill : 17€ for delivery (from UK to Paris btw which is beyond ridiculous) and 38... Toon meer
Bedrijf heeft geantwoord
I received a pair of sunglasses as a Christmas gift, but unfortunately they broke after just a couple of wears. I reached out to customer service and was helped by Emily, who went above and beyond.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Eyewear built for city life. Shipping Worldwide.
Contactgegevens
Verenigd Koninkrijk
- customerservice@lexxola.com
- www.lexxola.com
4,2
Goed
95 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Best customer service
Best customer service! The team was prompt, incredibly helpful, and went above and beyond to ensure I received the perfect product in top quality.Very reassured, especially when buying sunglasses online!
6 maart 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Reem,
Thanks so much for your kind review! We're so happy to hear you had a great experience, and we hope you love your new glasses.
Olivia from the Lexxola Team x
Amazing Service
Amazing Service!
Great costumer expierience and everything was just on Point.
I had a little probleme and they fixed it in an unbelivablely nice way
4 maart 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Timo,
Thanks for taking the time to leave us a review, we really appreciate your support and we look forward to seeing you again soon!
Olivia from the Lexxola Team x
Great Experience!
Gorgeous styles not an overwhelming selection just a lovely curation of stylish frames. Customer care team is lovely as well!
26 februari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi,
Thank you so much for your lovely review! We're so happy you love our selection of glasses and that you had a positive experience with our Customer Service team :)
Olivia from the Lexxola Team x
Fantastic quality and great customer service!
The order process is super quick and I had my glasses within the week. I purchased a pair of Damien / Black / Orange glasses and the quality is fantastic. They have a good weight to them and feel durable. They also help calm my eyes after a long day of staring at my computer in work. The customer service is also stellar. Thank you Emily!
26 februari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Robert,
Thanks for taking the time to leave us a review, we really appreciate your support and we’re so happy to hear you love your Damiens. We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Really wonderful experience when buying…
Really wonderful experience when buying my sunglasses.
Customer service was excellent - polite and professional communication with nothing too much trouble.
When having to exchange an item the instructions were clear and stress free.
Would highly recommend this wonderful brand.
Thank you … i absolutely love my new sunglasses!
20 februari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Claire,
Thanks so much for your kind words! We're so glad to hear you had a great experience with your purchase and our Customer Service team :) We hope to see you again soon!
Olivia from the Lexxola Team x
Gorgeous glasses, wonderful service!
Not only are their glasses absolutely gorgeous! But their customer service is probably the best I’ve experienced, and very happy to assist in anyway! I can’t imagine buying my glasses from anywhere else now!!
13 februari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Molly,
Thanks so much for your kind review, we’re so happy to hear how much you love your glasses and that you had a great experience with our Customer Service team :) We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Delivery cost issues
The glasses are good, there are no lies about the quality or the design on the website, you can trust Lexxola on this point.
Yet, you should know that if you order from a country that is not UK, you'll have to pay governmental taxes.
They usually cost between 30 and 50 dollars if you are in Europe. What I reproach to Lexxola is that they do not tell you this when you order, even if you mention your country of delivering when you buy the glasses.
10 februari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Ellie,
Thanks for taking the time to leave us a review. We appreciate your comments about the quality of our products, however we’re really sorry for any frustration caused by the customs fees. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
LOVE LOVE LOVEEEE
Where do I even start! LOVE LOVE LOVE
First off these are some of the cutest sunglasses I have ever tried on. I got the Damiens and Sami and they make me feel so confident and fit so perfectly. You can feel the quality immediately even down to the super cute case they come in. I also wanted to give a review because I reached out to the customer service team with a question and they were super fast at answering and incredibly helpful (shout out to Emily). It was my first time ordering from Lexxola and as I am writing this I have 2 more pairs in my cart. This is exactly the type of business I want to support and is worth every penny! You have definitely found a forever customer with me Lexxola <3
30 januari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Liv,
Thanks so much for taking the time to share this lovely review! We’re so glad you’re loving your Damiens and Samis and that Emily was able to help you out. We really appreciate your support and look forward to seeing what pairs you get next!
Olivia from the Lexxola Team x
Do not order from here is you are in…
Do not order from here is you are in Europe. Not only do you have to pay a 50 Euro tax with UPS but UPS has also said that they tried to deliver the package. The delivery fee was already 18 Euros, so in total if you are in Europe or outside of the UK, you are going to have to pay 68 Euros in delivery. This was the worst experience I had with delivery.
22 januari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Katie,
Thanks for taking the time to leave us a review. We’re really sorry to hear about the frustration you’ve experienced with the delivery process. We completely understand how disappointing unexpected fees can be. Unfortunately, customs charges for European orders are set by local authorities and are out of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please don’t hesitate to reach out to us at customerservice@lexxola.com.
Olivia from the Lexxola Team x
Lexxola has the best customer service!
Lexxola has the best customer service!
I’ve been super happy with my experience ordering from them. Emily was so sweet handling my return and order issues. They’ve gained a lifelong customer!
16 januari 2025
Review zonder uitnodiging
Antwoord van Lexxola
Hi Abby,
Thanks for your review, we’re so happy to hear that you’ve had such a positive experience, and we hope you're enjoying wearing your Lexxolas :)
Olivia from the Lexxola Team x
10/10 would buy again
Fast shipping, great quality, and even better customer service.
1 december 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Keven,
Thanks for your support, we appreciate it and hope you're enjoying your new glasses! Look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Attention to all those who would like…
Attention to all those who would like to order on their site and have the products returned to Europe, in my case, France. The brand does not tell you that you will have a customs tax of €40 to pay to the delivery person upon receipt in my case, for a product at €100. Extremely disappointed.
25 november 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Paul,
Thanks for taking the time to leave us a review. We’re really sorry for any frustration caused by the customs fees. Orders to Europe may be subject to customs charges set by your local authority, which are outside of our control. We mention this on our FAQ page, but we’re sorry if you missed it or felt it wasn’t communicated clearly enough.
If there’s anything else we can help with, please let us know via customerservice@lexxola.com.
Olivia from the Lexxola Team x
Incredibly helpful quick and friendly…
Incredibly helpful quick and friendly customer service who made organising an exchange completely stress free.
15 november 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Laura,
Thanks so much for taking the time to leave us a review, we look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Great customer service
Emily was so helpful with my return, this is one of the best customer service experiences I’ve had with an online business! The glasses were lovely and nice quality but didn’t suit me so I’ll be buying another pair and shopping here again in the future.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Natalie,
Thanks for your lovely review, we really appreciate it. We're happy to hear Emily could help and hope to see you again soon!
Olivia from the Lexxola Team x
Lost my glasses and got the best help from them!
I loved the packaging and the glasses themselves, truly was so devastated when I lost them but I reached out to the company and they were able to help out and get me squared away in less than 24 hours!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Gabriella,
Thanks for taking the time to leave us a review, we really appreciate your support and are happy to have reunited you with your glasses!
Olivia from the Lexxola Team x
Amazing
Amazing products and customer service experience to match. I had an issue with my order and Lexxola were extremely quick to resolve this, the products are also beautiful and well worth the money. Very pleased 😌
18 oktober 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Hnesp,
Thank you for taking the time to leave us a review. We're so happy to hear you're loving our glasses, and we hope to see you again soon!
Olivia from the Lexxola Team x
This brand is a scam
This brand is a scam. I ordered it after seeing it on Matilda Djerf's stories, the glasses were to small so I put in a request for a refund - they won't allow a refund of your money if you buy it on sale. This is against UK law, but they are somehow still in operation. I'm raising this to legal authorities, but want to warn people before buying
20 september 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Nur,
Thanks for taking the time to leave a review, we're really sorry to hear you've had a negative experience with Lexxola.
All items purchased from our Last Chance Sale are subject to refund in the form of store credit, gift card, or a product exchange. We apologise if this wasn’t communicated clearly enough. However, our team has been in touch with you to arrange a return for a refund, which will be processed shortly after we receive your return.
I apologise once again for any inconvenience caused. If you require any further support, please get back in touch with our customer care team, and we will be more than happy to assist you.
Olivia from the Lexxola Team x
Super honest and swift responsive to my…
Super honest and swift responsive to my questions. The product's superior quality matches the service and care exhibited by the company. They definitely get their customers!
18 september 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Stan,
Thanks for your lovely review, we hope you’re loving your Lexxolas and we look forward to seeing you again soon :)
Olivia from the Lexxola Team x
Excellent service
The customer service is second to none!!! I received a response to an issue within minutes and the problem was solved within a few days. I couldn't ask for a better experience and I must say this is the first time I've received such a quick resolution when I contact product suppliers. Very impressive
4 september 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Heidi,
Thank you for your support, we really appreciate you taking the time to leave us a review. We look forward to seeing you again soon!
Olivia from the Lexxola Team x
Customer service went above and beyond…
Customer service went above and beyond to solve my issue. Couldn’t be more happy with the service and the brand they’re so helpful and sweet!! Best customer service experience ever!!
29 augustus 2024
Review zonder uitnodiging
Antwoord van Lexxola
Hi Charmaine,
Thank you so much for your kind review, we really appreciate it. We look forward to seeing you again soon :)
Olivia from the Lexxola Team x
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