Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Toon meer
Bedrijf heeft geantwoord
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Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Toon meer
Bedrijf heeft geantwoord
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Bedrijf heeft geantwoord
Our service engineer called to say he would arrive in half an hour and was prompt and efficient. He removed the gas fire and thankfully the live pigeon also which had fallen down the chimney. He... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contactgegevens
Charley Wood Road, L33 7SG, Liverpool, Verenigd Koninkrijk
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Uitstekend
9K reviews
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Bring back the last company that did…
Bring back the last company that did the gas safety checks this mob are useless. Spent most of his time on the phone and asking us about the house what's that got to do with a gas safety check told him to hurry up and get out
17 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good evening, Martin,
We’re sorry to hear that you were dissatisfied with your recent gas safety visit. Our engineers should always conduct themselves professionally and keep customers informed about any questions they need to ask as part of their visit. We appreciate you taking the time to share your feedback and will ensure your comments are reviewed by the relevant team to help improve the service we provide. Thank you for bringing this to our attention.
Regards,
Adrian
Good and Ok guys
16 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good evening, Kevin,
Thank you for your feedback. We're pleased to hear the team provided a good service and made the visit a positive experience. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
What a lovely friendly man u sent to…
What a lovely friendly man u sent to service the boiler. Turned up on time,very professional and polite .
16 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good afternoon, Lisa,
Thank you for your lovely feedback. We're delighted to hear the engineer arrived on time, was professional and polite throughout the visit, and made such a positive impression. It's wonderful to know you were happy with the service provided. We'll be sure to pass your kind comments on to the engineer.
Speak soon,
Adrian
Professional and respected my home
Professional and respected my home . Listened and took on board what I said before checking fire.
15 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Susan,
thank you for your feedback, its great to hear everything went well and our colleague took the time to listen.
kind regards
Wendy
Very polite and professional young man…
Very polite and professional young man He arrived on time and left everything as it was before
15 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Mary,
thank you for your feedback, its great to hear everything went well and our colleague was Professional.
kind regards
Wendy
We both reckon that the engineer from…
We both reckon that the engineer from Liberty, did a real grand job.😀👍👍⭐️⭐️⭐️⭐️⭐️
7 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Paul,
thank you for your feedback, its great to hear everything went well and our engineer did a great job.
kind regards
Wendy
Liberty Gas
A man from Liberty Gas came to put a new radiator in my bedroom. He worked cleanly and as fast as he could and did a thoroughly good job.
15 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Jean,
thank you for your feedback, its great to hear everything went well and your new radiator was fitted successfully.
kind regards
Wendy
The engineer Ralph was very friendly…
The engineer Ralph was very friendly and efficient, great service, thank you!
15 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Donna,
thank you for your feedback, its great to hear everything went well and our colleague was friendly.
kind regards
Wendy
Great gas engineer
The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions without using jargon.
It was very difficult to rearrange the appointment. I was ill and unable to get out of bed but not permitted to rearrange so an engineer had a wasted journey, as far as I'm aware they would not have been paid for this which is unacceptable. A massive waste of time and resources. The booking team should be able to adapt.
15 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Arla,
thank you for your feedback, its great to hear everything went well in the end, we can re arrange appointments just not within 24hrs unfortunately.
kind regards
Wendy
Antwoord van Liberty
Hi Suzanne,
thank you for your feedback, its great to hear everything went well and our colleague was professional.
kind regards
Wendy
On time good communication
On time good communication.
Job done promptly
15 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Peter,
thank you for your feedback, its great to hear everything went well and the communication was a success.
kind regards
Wendy
Good service and pleasant engineer
14 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good afternoon, Diane,
Thank you for your review. We're pleased to hear you received good service and found the engineer pleasant and easy to deal with. It's always encouraging to know our customers have had a positive experience. We appreciate your feedback.
Speak soon,
Adrian
They are really nice and finished the…
They are really nice and finished the work really fast!
14 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Gladys,
Thank you for your feedback. We're so pleased to hear the team were friendly and completed the work so quickly. It's always great to know our customers are happy with both the service and the outcome. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Missed the call but was in and they…
Missed the call but was in and they came back when I rang .
14 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good afternoon, Julie,
Thank you for your feedback. We're pleased we were able to get back to you after the missed call and complete the visit. It's great to hear the team responded quickly when you got in touch. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The gas operator arrived early which…
There gas operator arrived early which suited me. He spent a good hour checking the Combi boiler and left after replacing an essential part,I believe
14 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Diana,
thank you for your feedback, its great to hear everything went well and the part was successfully replaced.
kind regards
Wendy
Sophia Liberty Gas Engineer
Sophia was very nice and friendly and told me all that would be happening, very efficient and good at her job. Made me feel at ease and would be lovely to have her again
14 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Christina,
thank you for your feedback, I'm happy everything went well for you, and our colleague was friendly and informative.
kind regards
Wendy
The engineer that turned up was…
The engineer that turned up was absolutely lovely, efficient and done his job with ease and left swiftly. However. The last 4 appointments where no one turned up was quite frustrating. Im also hard of hearing so I did question if I just didnt hear a knock but the dog didnt even bark. Not even a calling card left. And it reflects on me as a housing association Tennant.
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Very professional &respectful of my…
Very professional &respectful of my house , explained everything to me ,,, cleaned up everything before they left , very happy 😁
8 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Debbie,
thank you for your feedback, I'm happy everything went well for you, and our colleague was respectful of your home.
kind regards
Wendy
She took her time to get things right
She took her time to get things right
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Kelvin,
thank you for your feedback, I'm happy to hear the job was completed well.
kind regards
Wendy
Very polite gentleman
Very polite gentleman. respected my home . Also completed the job
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Tara,
thank you for your feedback, I'm happy everything went well for you and our colleague was respectful of your home.
kind regards
Wendy
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