Patrick, Ashley & Danny cracked on from the moment they arrived & didn’t stop working until the job was complete. They worked as a team doing a big job & providing both professional work & attitudes.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The man put shoe covers on with out asking as I’ve had previous problems with mud left all over and dirty rain water. He was very respectful towards my home which I appreciated massively.
Bedrijf heeft geantwoord
Was given a morning appointment and by 11 I went on the online chat and I was told they would be there by 1pm and still no one came so I rang and was told they might be delayed so rang again around 2... Toon meer
Bedrijf heeft geantwoord
Had my yearly heating service ,as I am in a council house, it is done automatically. The engineer who came out ,was very friendly, polite ,respectful of my property .Would recommend Liberty Gas, nev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contactgegevens
Charley Wood Road, L33 7SG, Liverpool, Verenigd Koninkrijk
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4,4
Uitstekend
9K reviews
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Zo gebruikt dit bedrijf Trustpilot
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She took her time to get things right
She took her time to get things right
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Kelvin,
thank you for your feedback, I'm happy to hear the job was completed well.
kind regards
Wendy
Very polite gentleman
Very polite gentleman. respected my home . Also completed the job
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Tara,
thank you for your feedback, I'm happy everything went well for you and our colleague was respectful of your home.
kind regards
Wendy
Absolutely brilliant.job all done and…
Absolutely brilliant.job all done and dusted.all neat and tidy..filled holes .cleaned up.,very friendly girl x boy...realy pleased.wuth it all.xx
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Mrs Whiteley,
thank you for your feedback, I'm happy everything went well for you and our colleague gave a good impression.
kind regards
Wendy
The engineer was so kind and…
The engineer was so kind and professional.
10 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Maria,
thank you for your feedback, I'm happy everything went well for you with our engineer.
kind regards
Wendy
Absolutely very professional service…
Absolutely very professional service professional and excellent engineer thank you.
13 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Christopher,
thank you for your feedback, im happy everything went well for you.
kind regards
Wendy
Cowboy s of a company
Cowboy s of a company. Waiting nearly 2 years to fix a boiler. Absulute useless.
12 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Louis,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Very pleasant man came to do boiler and…
Very pleasant man came to do boiler and gass check. Thank you..
9 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good afternoon, Christine,
Thank you for your kind review. We're pleased to hear the engineer was friendly and made the boiler and gas check a positive experience. It's always nice to know our team are providing a service that customers are happy with. We appreciate you taking the time to share your feedback.
Speak soon,
Adrian
Your representative was very professional and engaging
Positive experience all round.
10 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi,
Copilot said:
Thank you for your kind feedback. We're delighted to hear our representative was professional, engaging, and helped make the visit a positive experience. It's great to know everything went smoothly from start to finish. We really appreciate you taking the time to share your experience.
Speak soon,
Adrian
Well done Kai.
Due to a late change in arrangements, I rang Liberty to request a before 11 am visit by the engineer for the annual service. Kai arrived @ 10.10am, he was smartly dressed - even in 30° temperatures; he was friendly, professional, organised and thorough. In my opinion, the very best type of engineer and service we'd all be happy with. Well done Kai and well done Liberty for employing him!
10 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Susanne,
Fantastic news the recent visit went well with Kai.
If you would like an official compliment sending to Kai please send a summary to Feedback@liberty-group.co.uk, Please include your name & address.
Thanks
Paul
Engineer was very friendly
Engineer was very friendly , efficient and left everything has he found it ,, brilliant job
10 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Jackie,
Great to hear.
Thanks
Paul
They was wrong I have email them to…
They was wrong I have email them to inform them I am not available yesterday and have ask change the date not yet confirmed it. I have trying texts with the numbers you left by text I have received But me can’t texts back your side is blocked 🚫 how can I texts if it’s blocked unable access because I am deaf so annoying no access via to communication by texts no by email I am waiting. no visit yesterday ok. I wasn’t home. Thank you. For poor service. Kind regards Jane Enright
10 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Jane,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Nice pleasant man no mess no problem…
Nice pleasant man no mess no problem good job !
9 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Lesley,
Great to hear.
Thanks
Paul
the technician was prompt & efficient…
the technician was prompt & efficient no problem at all
8 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good afternoon, Edoneoperations,
Thank you for your feedback. We're pleased to hear the technician arrived promptly and carried out the work efficiently. It's great to know everything went smoothly and without any issues. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Very punctual and polite engineer
9 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good afternoon, Ryan,
Thank you for your feedback. We're pleased to hear the engineer arrived on time and conducted themselves in a polite and professional manner. It's always encouraging to know our customers have had a positive experience. Your review is much appreciated.
Speak soon,
Adrian
I have not had a recent visit from…
I have not had a recent visit from liberty gas
4 juni 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi David,
Thanks for letting us know.
Kind regards
Paul
He showed me how to work the gas and…
He showed me how to work the gas and hot water system very happy with his help.
8 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Mark,
Fantastic news.
Thanks
Paul
Brilliant would definitely recommend.
6 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi David,
Great to see we met your expectations.
Thanks
Paul
The engineer was quick to arrive and…
The engineer was quick to arrive and fixed the problem and explained everything to me and also did my gas check due next week
6 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Robert,
Fantastic news.
Thanks
Paul
Not recommended.
I live, in what is classed as social housing.
Since my housing association changed to using Liberty, because they were cheaper than the other company they used ( who were always faultless), i have had nothing but issues.
Anywhere from being told, my boiler had been fixed to only have it.Blow up a few days later - literally blow up - to having my central heating rads come on, regardless of the fact the thermomester is set at zero, every time I put my hot water on.
This is unacceptable.
What is also unacceptable?Because I took a morning off work, unpaid, is a message to say the engineer will be late half an hour after he has left.
I'm not quite sure why this company has such a high score on trust pilot, as I know, I am not the only one who has had nothing but issues with them, but here we are.
3 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Hi Colin,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Paul
Excellent service polite staff
Excellent service polite staff, respected my property, kept me informed of my appointment thank you
7 juli 2026
Review zonder uitnodiging
Antwoord van Liberty
Good morning, Julie,
Thank you for your kind feedback. We're delighted to hear you received excellent service and that the team were polite, respectful, and treated your home with care. It's great to know you were kept informed throughout the appointment process. We really appreciate your support and your review.
Speak soon,
Adrian
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