Mdcarpentryworkshop Reviews 

Been waiting over 2 months for a gate. Hardly any communication from the company and totally unable to get through on phone. Still waiting a refund after 2 weeks.
Terrible customer service. Avoid!

I ordered garden gates via B&Q as a third party seller. The gates were ordered on 1st July and was initially told it was a 1-2 week wait time. After back and forth, I was told it was 4-5 weeks. It has now been 11 weeks and I still have not received my order with no update or communication from the company.

For the sake of your sanity, avoid like the plague. I believe they may no longer be trading, even though their site remains live.

I placed an order on 23rd July 2026 (#6262 if somebody from MD is reading this). At the time of ordering, the website stated a turnaround time of roughly two to three weeks. I only received the gate on 2nd September after chasing multiple times for an update, only to be told "it's our busiest period" - if that is the case, update the website to manage customer expectations.

To make matters worse, the gate arrived without the hinges and latch that were ordered with it. When I called, a lady that I spoke to claimed that "sometimes they fall off in transit" and promised: "We'll get a replacement set sent out straight away, should be there on Friday." That was two weeks ago. Still no sign of the parts.

Multiple emails have gone completely ignored. Calling the office now goes straight to an answerphone which announces that the mailbox is full. It looks very much like they have shut up shop without bothering to tell paying customers.

Whilst the gate itself is of reasonable quality, the service is abysmal - if you get any service at all.

UPDATE: I contacted my bank today to request a chargeback for the missing item, which they did pretty much straight away; however, what I found even more interesting - my bank advised that the payment taken was set up as a recurring payment. Absolutely ridiculous and, dare I say, criminal behaviour.

Ordered gates from them at the start of august with a delivery date of 1-2 weeks on B&Q, told by B&Q that the item was dispatched on the 7/08/26 and this was not the case.

Messaged mdcarpentry for update on the 13th as still no delivery was then told (for the first time, no previous comms that it would take this long) that turnaround is 4-5 weeks.

20th of august I got an update with a link to a courier service that had my order information, however still no delivery so chased on the 30th to be told that it would be delivered for the week ending 11th september and the courier would get in touch with me. When speaking to the courier they confirmed they didnt have the item and were lauching an investigation, went back to MD carpentry with this information asking for them to verify that the item was even made and they said no it wasnt made as on the 10/09/26.

Finally had enough and requested refund on 10/09/26, chasing this for any response on the 14th and the 15th to no avail. Went directly to B&Q and theyve refunded now.

Awful company that just gives you constant run arounds.

This rating is 1 star too many.
Ordered a gate on 27 July. Website said 5-10 days delivery. Chased repeatedly by phone and email only to be eventually told that this was their busy time of year and could expect to wait 4-6 weeks. After a lot more chasing I was told to expect delivery and confirmation of actual delivery date in the 6th week - 11th September. September 17: No confirmation, no gate, no response to repeated emails and voicemails. Their voicemail box is now full - presumably with the angry bile and vitriol of other customers like me.
AVOID! AVOID! AVOID!

Ordered gates on August 12th and got told 4 weeks from order to delivery and still waiting. Have sent numerous emails since first contact and tried calling but no response whatsoever

Do not use this company. I had a lucky escape! I ordered through B&Q and they failed to deliver. They are SO rude.
Eventually B&Q refunded. Relief.
It's an awful company.

Worst experience I've ever had avoid this company at all costs. Scam website and awful carpentry looks like a 10 year old has made the gates very poor quality

Appalling

Have taken my money 30 days no gates no comms nothing.
Don't answer the phone don't reply to emails.
Will be going to a fraud investigation via my bank for starters.

AVOID DO NOT USE THESE PEOPLE

I ordered through b and q as a verified seller. All i can say is apalling company. They claimed to usually despatch within two days. After 7 weeks and many e mails my delivery arrived. Only one of a pair arrived. I was assured other half would be with the courier last week but it wasnt. I chased them on monday. No response so today i have spoken to b and q who have issued me a refund. All i can say is do not deal with MD Carpentry unless you want to be let down

I have unfortunately not received my order of a garden gate and so far have not been able to contact the company.
Having contacted the delivery firm they have not received the item for delivery.
I would like this sorted out if possible.

Ordered a gate on the 4 august to be delivered in the 17 august through b and q. It is now the 15th September . I have sent several emails. Finally I contacted b and q asked to cancel the order. I now have to wait for m d carpentry to return my £93.99. I am totally disgusted

We ordered a swan necked gate and after several weeks of waiting it arrived. In the meantime we had contacted Md carpentry as we had not expected this time frame. They were fairly easy to contact and luckily we were in no hurry so happy to wait. When the gate was finally delivered it was well packaged. The gate itself is well made and solid. However it was not a swan neck with the shape only just noticeable - it looks more like a mistake has been made on the normal curved shape gate. We contacted with photos but they replied that as the gates are handmade they do vary with what's shown on their website. I understand that but this bears no resemblance at all to the website images. In addition to this there are some random holes along the edge of the gate. Finally, the bars are made of pvc which I am quite happy with. However there is writing of some sort of manufacturer details imprinted on one of the bars which spoils the look. Overall disappointed and will not be ordering from this company again.

I am a fully qualified joiner of 50yrs experience and have never seen such shoddy workmanship. The gate was thrown together with poor quality materials and the finish was non existent. I also had to wait 6wks for delivery when the website said 5 to 10 days. All the guff on the website about quality did not apply in this case. The gate was vastly overpriced for what it was. Very disappointed!

Overall, a good experience.
Thank you.

Terrible, coming up to 3 months and half a gate, terrible customer service. A fortnight after told them only half delivered and they can't be bothered to even confirm they'll send the other half! The gate was also wrong style so essentially got nothing

We ordered 1 roll of chestnut fencing, looked really nice so ordered 1 more then another 5 Thank you

Very poor quality of workmanship.
Blunt blade used to cut rough joints staples through wood .
Very poor finish.
Go elsewhere or pick one you can see.

A garden gate was ordered via B&Q marketplace on the 14/7/26 estimate estimated delivery date was the 22nd - 27/7
15/7 email to them to ask for a confirmation of Day only to be told that the estimated date now was the 17th- 19th of August
This was because they had a problem in their warehouse and that they would be them paying out compensation of 10%
16/7 emailed again to confirm delivery to be 22-27/7
B&Q emailed them to ask them to confirm delivery
22/7 I got email saying all their office staff had left and they were getting replacement staff the next day and apparently it was a real mess
23/7 they emailed saying delivery would be the 3/8
8/8 another email from me saying they have to contact me
9/8 email from them saying they will contact me on the Monday
10/8 chased them again as no contact
11/8 email saying my order was up loaded on 7/8 to the system and would take 4-5 weeks
14/8 B&Q refunded me
15/8 they said they would not pay compensation promised
21/8 email from a different company steel and Sap Ltd / MD carpentry saying that as I’ve had a refund they will not compensate and as far as they’re concerned, it’s closed
Absolutely awful Company awful service absolute waste of time would never recommend

DO NOT USE.
Along with so many other disappointed customers I have to say this is one of the worst companies I have ever dealt with. Ordered items were delayed and fragmented and clearly overpriced. On arrival the quality is shockingly poor. One gate looked like it had been made with used pallet wood.
I have tried to return items and get a full refund but 4 months later and dozens of emails and telephone calls still not received despite promises and clearly untruths.
The company is dysfunctional and clearly has no regard for customer service or satisfaction. They now do not answer any emails or telephone calls. I fail to understand how they can still be trading.
I would advise anyone to steer well clear and go elsewhere. Better quality may be got at local DIY/garden centres at much less cost.