Megadrive Autovermietung Reviews 89

Fahrzeug bei externem Partner gebucht Abholstelle Buchbinder, Megadrive..
Mitarbeiter versuchte die gebuchte Versicherungsleistung in Frage zu stellen... beim nächsten mal solle man bei Buchbinder direkt bestellen (natürlich teurer), da man der Versicherung im schadensfall ein halbes Jahr nachlaufen müsse. ich hab recherchiert , das stellte sich als nicht richtig heraus. Die Standortleitung behauptet der Mitarbeiter habe alles richtig gemacht - der Kunde ist also ein Lügner.
Der externe - eigentlich Hauptvermieter hat sich entschuldigt.... Buchbinder und Megadrive Wien ist nicht seriös....

Vorsicht – systematische Probleme bei Schadensdokumentation bei Buchbinder Wien.

Ich kann vor dieser Autovermietung nur warnen. Es entsteht der Eindruck, dass versucht wird, Kunden nachträglich für bereits vorhandene Schäden haftbar zu machen.
Bei der Fahrzeugübernahme sind regelmäßig zu wenige Schäden im Übergabeprotokoll vermerkt. Erst auf ausdrückliches und mehrfaches Nachfragen werden zusätzliche Schäden widerwillig aufgenommen. Wer hier nicht extrem genau kontrolliert und alles dokumentiert, läuft Gefahr, später für Altschäden zur Kasse gebeten zu werden (Stichwort Selbstbeteiligung).
Das Vorgehen wirkt nicht professionell und sorgt für unnötigen Stress und potenziell hohe Zusatzkosten.
Mein klarer Rat: Finger weg oder zumindest nur mit lückenloser Foto-/Videodokumentation und maximaler Vorsicht.

Paid 64 Euro extra for driving in Slovenia, but in the contract a lot of contries were stated ... but not Slovenia. And the car wasn't equiped for Slovenia. No fire extinguisher and no safety vest.

And the car had almost no washer fluid at the collection.

But the car was ok.

After 3 weeks I am still trying to get a 1000 euros deposit back. I have called them, I have sent them emails, and they reply by sending me back random screenshots claiming that they have issued the refund. In the screenshots I do not see my name, and the card number where they have sent the refund is not mine. I am pretty sure they try not to send my money back, so I am already in touch with a lawyer.

All good, excellent price, some minor damages on the which was noted when collecting it. No remarks at all upon return, price was less than 50% compared to other rentalcompanies. Very happy with the service provided by Megadrive @ Innsbruck Airport

Positivo- el auto de primera
Negativo- al dejar el auto el empleado pésimo para la atención de la recepción del auto, mal trato, apenas podemos sacar las cosas por el apuro y mal humor del empleado.

El auto en si estuvo bien, en buenas condiciones.
Pero el trato del personal que nos atendió cuando lo devolvimos fue pésimo. Literalmente nos trató muy mal. No había lugar para guardarlo y nos muestra un único lugar disponible que si entraba el auto no podías salir del mismo. O sea lugar ultra estrecho.
Aún no habíamos sacado las cosas cuando nos pidió la llave para guardarlo el. Cerró todo y estacionó el auto, nosotras aún sin haber podido sacar las cosas del auto, cuando le pedimos por favor que nos alcance lo que había adentro nos destrató muchísimo. Dijo que debimos haber sacado todo antes de bajarnos, cuando en si no tuvimos tiempo de hacerlo. Le dijimos que nos trate con respeto y empezó a hablarnos de mala manera en alemán; como insultando.
Tampoco hicieron una revisión del vehículo al entregarlo. Espero que no nos cobren nada de manera fraudulenta. Leo muchos comentarios sobre eso 🙁

Lo positivo que destaco es la amabilidad de la chica que nos entregó el auto en Viena y el auto en si anduvo de 10. Lo negativo fue la atención paupérrima y mal educada de la persona que nos atendió al devolver el auto en el aeropuerto de Innsbruck, estábamos en el estacionamiento descargando nuestras cosas cuando nos agarró la llave y se llevó el auto para estacionarlo el, en un lugar pequeño donde no se podían abrir las puertas, maltratandonos porque debíamos dejar el auto ya listo para entregar, cuando fue él el que no nos permitió terminar de descargar nuestras cosas. No nos dejaba hablar en ningún momento. Destrato total.

As with others they claim you damage the car and send you an invoice for the repair. I also hired and paid for an automatic but was given a manual. Do not use

Avoid MegaDrive Car Rental – Dishonest Damage Charges
I rented a VW Passat from MegaDrive in Salzburg for two weeks in July. I returned the car on time, in the same condition as when I collected it, using their official key drop procedure at the airport.
Three days later, I received an email claiming “new damage” (a scratch), with vague notes on the check-in report (“BOX NS ?”) and photos that did not even show the vehicle’s license plate or timestamps. Despite disputing the charge and pointing out the inconsistencies, they went ahead and charged my credit card nearly €900.
From my research, this is not an isolated incident — many customers have reported the exact same pattern:
Alleged “new damage” after unattended returns
Notification only days later
Standardized invoices of €700–€900 regardless of the issue
This is not how a reputable rental company should operate. I strongly advise avoiding MegaDrive at all costs.
Thankfully, I had Full Protection insurance through Auto Europe, so I will be reimbursed. But MegaDrive still profits from this practice, which feels deeply unfair and dishonest.
Do yourself a favour — book with a different rental company.

Shocking, avoid at all cost.
The car was old with 50000km on clock and so many dints and marks I had to video them, some were not recorded in the handover documents, so had to send of details. internal looked older than the 50000km, for instance the carpet was completely warm through.
I filled it with fuel at last services station before airport, they claim it took €5 euros of fuel and the charged add ons to €60 for refuel charges.
Don’t trust, don’t use

Megadrive Salzburg accused me of having damaged the car and kept €899 of the deposit. How convenient that the apparent damage just was the perfect amount. I know that I did not damage the car as it was basically the whole time in our private drive way. I would have taken Megadrive to court but I had no visual proof as I did not take any photographs at pick up or drop off and so they could have accused me of anything. If you do hire from this company make absolutely certain that you video the entire outside and inside of the car before and after! or else they might make up a story and keep your deposit. I never expected to be scammed like that in the heart of Europe.

Absolutely disgraceful. Flight arrived at 17:45 at Salzburg and the office was closed. No car, no customer support, booked through AutoEurope and they are refusing a refund. I had to spend €250 on a taxi, so I am now €500 out of pocket. Be aware of these cowboys, do not touch them or AutoEurope.

We rented a car from Megadrive/Buchbinder at Salzburg Airport in august. When we arrived, we had to pay the full insurance because we didn't have a credit card, only debit. We also had to pay a deposit (240 euro) that they would hold on to until we returned the car. This was fair enough, thats our own fault for not checking beforehand that we needed a credit card. We received no damage-claims when we returned the car, and the car was nice and clean.

HOWEVER, when we returned the car, we were told that our payed deposit would be returned to us the very same day. After a week, we noticed that the deposit had still not been returned.

I then started writing emails in august. No reply. I continued writing throughout august and september. Still nothing. I escalated and wrote to every damn department of Megadrive/Buchbinder in every country, even their mechanics, and finally got a reply in october.

Here, they explained that they hadn't been able to return the deposit because we had payed it with a debit-card. They were FULLY aware of this from the beginning - we only had to pay the deposit in the first place because we had a debit-card! They asked me to fill out a form with a credit card, which I did.

A month went by, and still no deposit in early november. I lost my patience at this point and started looking into getting a lawyer, which I informed them about. And suddenly, within a few ways, my deposit was payed back.

I dont know what was going on - its tempting to think that they tried to wear me out, hoping I would forget about the deposit. I hope that is not the case. But I can think of NO explanation that justifies a company not answering emails for 2+ months, and holding onto a customers money for 4 months.

I am appalled by this way of doing business, and advice everyone to rent from the bigger, more professional companies.

I'd give the people at the location I collected a 5.

The company itself for support and reimbursement when my tyre punctured on holiday and I was left for 6 hours waiting for a fix, very poor.

The tyre burst, at the repair shop I was told Mega Drive had been advised previously to change out the tyres, as all 4 were different makes and the vehicle had problems before. 1 tyre was punctured, they replaced 2 at Mega Drives request. I was charged for everything and never reimbursed. I tried to follow up, basically impossible. Lost a day of holiday and seeing my elderly relatives I had travelled to see for Christmas who were only in town that day. Very poor experience when there was a problem. It was hard to find out who to call and get updates on the day.

The reviews worth looking at, are the ones when things go wrong with the car and how it's handled.

A shame as the team at the collection point were friendy and until that point, the car offered great too.

Was very apprehensive about using Megadrive after reading the reviews but had an excellent experience at Vienna airport. Pick up was quick and easy, we were offered an upgrade to an automatic which was a really good price so we took it as we had a long drive. Car had some damage which was recorded on the pick up sheet other than that it was clean and had low mileage (we upgraded to an Audi Q3)
No issues whatsoever during the rental and drop off was equally as easy. Keys left in the vehicle, I videoed the condition before we left but we didn’t need it as pending credit card payment for the excess was removed a couple of days later. Given our experience we would definitely book with them again

Pretty much as other review have reported. We were given a VW Golf with 75000 km on the clock, so a well used car. Some damage was recorded on the paper check out documents, including to the underside of the car at the front. When we returned the car they made a great show of inspecting under the front of the car claiming new damage as there was no pre-existing damage on their (computer) system. So we showed the guy the paper check out report at which point he said all was OK. Four days later we received an email informing us of new damage to the underside of the car at the front. They deducted 846 euros for this. I know we did not cause any damage. This was an outright scam. My advice is to not use them.

Scammers

I hired a car and a crack appeared in the windshield without having any impact (the crack comes from the border of the glass, no typical impact sign). I told it to the Company employee, he told me he knows it is a defect/maintenance issue but the company would charge me for excess anyways, because I cannot do anything about it because I am leaving the country.

Horrendous company DO NOT USE
Booked car was not available
Scammed in to paying for scratches that were already there.
No handover
No pre-delivery checks
No checks on return with me

Después de devolver el coche me mandaron una factura de 850€ por una rayada en el parachoques (que no pude demostrar si era culpa mía o no), pero el precio es un auténtico abuso. Importante hacer fotos y vídeos de todo el coche antes y después.
También cobran 57€ si no devuelves el depósito lleno, aparte de la gasolina y tasas.
En total me salió a pagar unos 1100€ por 2 días de alquiler y casi sin uso.