National Debtline Reviews 

298
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in b... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing staff and very informative... Helped me feel safe and less stressed about my spiralling financial situation

Beoordeeld met 5 van de 5 sterren

I am truly thankful for National Debtline, I couldn't have done it without the knowledge, guidance and support from the team. The links they send for letters, research about funding, cutting costs due... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing f... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

298 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(298)

264 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

For debt management National debt line…

For debt management National debt line is a great service. It will put your mind at rest by giving you great advice on how to manage your current debt situation.

2 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We are pleased to hear you received great service from us. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Helpful and made sense when explained…

Helpful and made sense when explained in understandable language

2 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We are glad to hear you found us helpful and easy to understand. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Debt advice

Extremely helpful and really made me feel the pressure was off a little, having the right advice and knowing what I had to do next. Still on going so if I need more help I will definitely be turning to nation debtline. They made it seem alot easier. Thank you

21 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We are pleased to hear you found us helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Very easy to get hold of

Very easy to get hold of, quick to help you and show you all different ways of getting help Would highly recommend to anyone who needs help

1 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you would highly recommend us and that we were quick to help you. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Well worth the call

Knowledgeable, frienldy and very helpful people on the end of the line. Humans who care and do what they say they will.

30 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers friendly and knowledgeable. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Both advisers were knowledgeable

Both advisers were knowledgeable, helpful and reassuring. The information and advice they provided was extremely useful and my queries were clarified

4 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our advisers helpful and knowledgeable. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

GOOD SERVICE

8 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service good. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

If you worried or your debts are making…

If you worried or your debts are making your anxiety go into overdrive give these a call , they can help and do it in a clear and calming manner , really helped me

4 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Very useful advice to deal with my…

Very useful advice to deal with my situation regarding the letters and messages i was receiving from a debt company which i was never aware of

1 februari 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our advice useful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Needed help for a family member

Needed help for a family member. Found this debt-line to be so helpful. Accepted my request to talk on behalf of my sister. I didn’t feel patronised or embarrassed. Such lovely kind people. The help and advise that was given was a great help.

22 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found us helpful and our advisers were kind. Kind Regards, National Debtline

Beoordeeld met 1 van de 5 sterren

Not a great experience

I received a call back and was placed on hold for approximately 30 minutes before a call handler became available. Throughout the call, the handler gave the impression that she was keen to end the conversation. Whenever I asked a question or was unable to locate the financial information she requested quickly enough, she repeatedly suggested that I should contact other organisations instead. At one point, I even asked whether I was preventing her from finishing work for the day, due to the way the call was being handled.
During the financial assessment, her questions were unclear, and on several occasions she returned to asking about my property and its value, despite the fact that I had already provided this information and that my only debt related to my energy supply. I clearly explained that I did not want to call back, as it had taken me months to reach this point and I was hoping to resolve the matter during this call. Her whole tone sounded judgemental. I also explained that if the call ended, I would likely feel overwhelmed and delay progressing the issue.
Partway through providing my financial details, while I was speaking the call went dead, and I did not receive a call back.

6 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We are sorry to hear you had a negative experience with one of our advisers, we want everyone to feel listened to and never to feel judged. If you would like to file a complaint, please email us at: complaints@moneyadvicetrust.org. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Excellent service and advice

Excellent service and advice

15 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our service excellent. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

The lady who gave me the advice put me…

The lady who gave me the advice put me at ease which made me then look at things in perspective. I felt to see if I could manage things a lot better once I could see clearer. The ad she gave me was informative and clear. I like the fact that I could speak to her on the telephone and she backed everything up with an email. I would definitely recommend this service if you think you are in trouble

23 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear our adviser put you at ease and the advice they gave was clear and informative. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

A very helpful company in the advice…

A very helpful company in the advice given to me

3 februari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're glad to hear you found our advice helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

The women i talked to was really help…

The women i talked to was really help told her i was really low on gas an she sorted that out straight away got sent to vouchers which as really helped me

28 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our adviser helpful. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Lovely people

Talked to a lovely lady, knowledgeable and empathetic--she sent me sample letters to question the horrible letter I received out of nowhere and reassured me that she/they would be there for me if needed.

28 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We're pleased to hear you found our adviser knowledgeable and empathetic. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Brilliant staff and outstanding

Brilliant staff and fair. Tailoring advice based on prsonal situation and needs

22 januari 2026
Review zonder uitnodiging
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Antwoord van National Debtline

Thank you for your review. We are glad to hear you found our advisers fair and brilliant. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

Impeccable Service

Chat service used
Connected almost immediate
Sarah was helpful and understanding.. would recommend to anyone no matter circumstances.. thank you

22 januari 2026
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We are glad to hear you found our chat service quick to use and Sarah helpful and understanding. Kind Regards, National Debtline

Beoordeeld met 5 van de 5 sterren

It’s save me

It’s save me

5 december 2025
Review zonder uitnodiging
Logo National Debtline

Antwoord van National Debtline

Thank you for your review. We are glad to hear we were able to help you. Kind Regards, National Debtline

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