The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in b... Toon meer
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Lees wat reviewers zeggen
Amazing staff and very informative... Helped me feel safe and less stressed about my spiralling financial situation
I am truly thankful for National Debtline, I couldn't have done it without the knowledge, guidance and support from the team. The links they send for letters, research about funding, cutting costs due... Toon meer
Bedrijf heeft geantwoord
Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
Contactgegevens
Verenigd Koninkrijk
- www.nationaldebtline.org
4,7
Uitstekend
298 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Useful guide
I used the Money Steps to help write a budget and it was really quick easy and simple to follow.
I’d definitely recommend even if you’re not in debt, it’s a really good tool to help organise your finances.
11 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. It's great to hear you found our Money Steps tool helpful and easy to use. Kind Regards, National Debtline
Very helpful and understanding
Very helpful and understanding. No judgement, just support.
14 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We are glad to hear you found our advisers helpful and understanding. Kind Regards, National Debtline
An absolutely incredible service
An absolutely incredible service, an absolute God send.
This service is simply as good as it gets.
15 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We are glad to hear you found our service incredible and helpful. Kind Regards, National Debtline
Very understanding and patient
Very understanding and patient
13 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We are glad to hear you found our advisers understanding and patient. Kind Regards, National Debtline
Helped get me to get my brother where…
Helped get me to get my brother where he needed to be in helping with debts
16 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We are glad to hear we were able to help you and your brother. Kind Regards, National Debtline
Great service
They knew how I felt and was very knowledgeable and gave me links to follow at my ledger was very easy process
11 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We are glad to hear you found our advisers knowledgeable. Kind Regards, National Debtline
I feel very upset as I just plucked up…
I feel very upset as I just plucked up courage to call and spoke to a ‘more mature lady’ and I had to end up saying not to worry.
It felt rushed and i felt like i was causing her to be inconvenienced!
I’m going through a lot financially and have previously called had had such lovely help and reassurance.
Today was certainly not like that and I will never call again.
It seemed to be ‘you can’t just do this or that’ which I was fully aware of and that’s why I was calling for advice.
Actually cried on ending the call!
13 januari 2026
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We are sorry to hear you had a negative experience with one of our advisers, we want everyone to feel listened to and never to feel rushed! If you would like to file a complaint, please email us at: complaints@moneyadvicetrust.org. Kind Regards, National Debtline
Advice needed, advice received
I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if it was the correct but for now I'm convinced and the human way I was dealt with was fantastic as well. "Bedside manners" still go a long way.
10 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our advisors were able to help you. Kind Regards, National Debtline
Very patient and helpful
19 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our advisors were very patient and helpful, however you seem to have given us one star. Please let us know if we are able to help you in any way. Kind Regards, National Debtline
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our service was excellent. Kind Regards, National Debtline
National deb line were a massive help…
National deb line were a massive help to my mental health struggling with debt just to put it at ease genuinely
27 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're glad to hear we were able to help and put you at ease. Kind Regards, National Debtline
I found myself unexpectedly in serious…
I found myself unexpectedly in serious debt to recovery agents. In my panic I called national debt line and was given ample time on phone to really look into the situation I faced and to resolve how I was going to sort the fines and be able to budget for it
11 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear we were able to help you, please let us know if we can do anything else for you in the future. Kind Regards, National Debtline
Would recommend highly they dont judge…
Would recommend highly they dont judge very understanding and would put you on the right path
17 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear you would recommend us and we were able to help you. Kind Regards, National Debtline
Very friendly recover from silence…
Very friendly recover from silence suffer
17 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're glad to hear you found our advisors friendly. Kind Regards, National Debtline
Antwoord van National Debtline
Thank you for your review. We're glad to hear we have been able to help you. Kind Regards, National Debtline
I was very nervous before I rang…
I was very nervous before I rang national debt line because I thought they might judge me
I was so wrong the advisor who took my call was brilliant
She helped me draw up a summary budget and a full household budget together with a plan to move forward
After the phone call I feel really positive about my future
17 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our advisors were able to help you and put you at ease. Kind Regards, National Debtline
Antwoord van National Debtline
Thank you for your review. We're glad to hear we were able to help you. Kind Regards, National Debtline
The staff were very empathetic and…
The staff were very empathetic and supportive. They guided me through a moment I never thought I would get through.
16 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our advisors were supportive and empathetic. Kind Regards, National Debtline
A fantastic service
A fantastic service - empathetic friendly and professional advice. They take their time and go above and beyond to help.
1 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our advice was professional and you found our service fantastic. Kind Regards, National Debtline
I thought it was a great help to me
I thought it was a great help to me, thanks very much.
4 december 2025
Review zonder uitnodiging
Antwoord van National Debtline
Thank you for your review. We're pleased to hear our service was helpful. Kind Regards, National Debtline
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