Northwesttradecentre Lancaster Reviews 

Constant communication over the phone about the car, giving updates when I needed them. Helped finding the car and all the right prices. Made my life very easy as the process was very smooth.

Great experience. No hard sell and listened to what we wanted. Really easy process to part exchange our car. Jake answered all our questions. Would definitely recommend and definitely return. Thankyou!

I liked the no pressure approach. We were able to view cars at our leisure. Friendly service from Jake who was great throughout the process.

Straight forward and aidan was so helpful.

Hassle free, great communication. Great buy

Fantastic service from start to finish! Very friendly, helpful and professional! Would highly recommend and would definitely purchase another car from them in the future. Many thanks

Fantastic wonderful service frim Pav, would definitely recommend and use again thank you

Excellent service from Jake he dealt with my sale on his day off. Couldn't ask for better service.

I have not purchased a vehicle via this website, nor would I. Here’s why.

First, there’s the “admin fee” of £250 per vehicle. The only “admin” there is to do is the registration document which is hardly 250 quid’s worth. I’ve never heard of any used car trader charging such a fee. So that immediately puts the price up.

Then there’s the “3 year free warranty”. This covers the engine and gearbox only, which “might include the NOX sensors”. Well does it or doesn’t it? Want a warranty that’s worth the paper it’s written on? That’ll be another £500. So the £5k car I was interested in is now nearer six.

Then there’s the “make an enquiry” online form. You ask a question and they phone you up and say “how can I help you?” This happened twice so I can only assume its standard procedure. Why bother asking the question on the form when you have to ask it all over again?

Then there’s “Jay”, the salesman. He’s the guy who said he’d read my question but made me ask it again any way, and if you’ve enquired about more than one car then you’d better make a note of what you’ve asked or you’ve no chance of getting any sense out of him.

I could also sense that Jay was getting more and more irritated and agitated with the awkward questions I was asking, you know, really awkward ones like “can you confirm that this car has cruise control”. If he gets irritated by that then I can only imagine how he'd behave in a dispute situation.

Want to test drive the car you’re interested in? Well you can, but it won’t have been “processed”, which as far as I can tell means it won’t have been serviced, valeted or checked for roadworthiness. Remember, the DRIVER of a vehicle is legally responsible for its roadworthiness, so if you get pulled up on your test drive and plod find something wrong with it then YOU get the fines and points, not Jay.

Then there’s the pressure on the phone to “reserve” the car that you haven’t even seen in the flesh yet, let alone test driven, or to put down a deposit on it so that they can “process” it ready for sale.

One can often get a bad feeling about traders like this just from phone conversations, and I got a very bad feeling such that I wouldn’t touch them with a barge pole. 3/10 Jay, must try harder.

Stuart was amazing

Mike burr was very helpful with the purchase of my wife's kia sportage

mike the sales rep was awesome nothing he could not answer told me everything I needed to know about the car any issues I had got fixed before I collect

Bought a mini S from here with Jake. Whole experience was easy, no pushy sales or anything let us go about our business and left us to inspect the vehicle how we liked, test drove it and bought on the spot, would definitely return for my next car.

Mike was very helpful and ensured I could drive away the same day. Thank you!

Mike was extremely helpful and went above and beyond with his help. My mum is over the moon with her new car and the service she received in the process. Thank you!

Fantastic service from Mike.
Extremely attentive and was able to answer all questions and get everything sorted for us.
We had no hesitation buying from him!!

Amazing staff , friendly and nothing is to much , Jake the salesman can't do enough to help , always keeps you up to date

Great car Stuart was really good great customer service would definitely recommend and use again

Thank you Stuart great customer service and helped me pick my favourite family car.
10 out of 10 all round 👍

Kieran was fantastic help, and made the experience a lot less stressful. Much appreciated