National Maintenance Ltd Reviews 

130
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

James is our monthly Maintenance Man and we couldn't praise him enough. He is always willing to take on new jobs we throw at him during the day, even if it's not on the list! He works very quickly and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have just moved into a new build at chase farm , Nathan was sent to do our 7 day snagging list . From the minute we met him to the minute he left , we couldn’t praise him enough, not only was he ve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Extremely Grateful for the gentleman who relayed my garden slabs,they kept us updated from start to finish. Job completed to a very high standard, they were professional and courteous. Would highly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everything is fine but the street sweeping is not great. There could be an alert/ reminder before the sweeping team comes to move the cars so that the streets can be cleaned properly instead of piles... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Eigendomsbeheerder

Geschreven door het bedrijf

Our ongoing maintenance services allow you to relax, knowing that your home or rental property is being kept in good shape inside and out. Maintenance contracts typically include planned and routine repair work such as general building, garden maintenance, handyman services, plumbing, heating, carpentry, decorating, cleaning or annual gas appliance safety checks and servicing for example. These are only examples and we’ll always listen to your needs and budget before making any recommendations. We can also help you with any unplanned or emergency repair work needed such as storm or accidental damage.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

130 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(130)

6 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

not really good help in our building…

not really good help in our building site, the workman came twice time still have not sort out the problem .it was take long time waiting once we have given order.

4 maart 2019
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Hi, Thank you for your feedback.

Can i ask the company you work for or your name so i can look into this further please.

NM

Beoordeeld met 5 van de 5 sterren

Very easy to work with

NM offer a very professional and reliable service

28 februari 2019
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thanks Sam

Beoordeeld met 5 van de 5 sterren

National Maintenance do a lot of…

National Maintenance do a lot of contractor work for Citibase. Overall they provide a high quality service. They take great pride in their work and If there are any issues they take very personally and will rectify with as a matter of emergency.

I would recommend NM as a contractor.

25 februari 2019
Review zonder uitnodiging
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Antwoord van National Maintenance Ltd

Thank you Neil, always a pleasure to work with Citibase. You always make us feel so welcome. We may not be perfect but will always go the extra mile for our customers.

Beoordeeld met 4 van de 5 sterren

I would recommend NMS

NMS have been great, used them on a couple of jobs so far and not been disappointed

18 februari 2019
Review zonder uitnodiging
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Antwoord van National Maintenance Ltd

Thank you for this kind review, it is really appreciated and was a pleasure to carry out works for yourself.
We were curious how we could have improved and got this up to a 5 star review for yourself. This feedback helps us continuously improve as a company and is also good for training purposes if you could kindly advise

Beoordeeld met 1 van de 5 sterren

Awful service

Worst experience with these!!
I had a plumber out to fix my broken toilet that wasn't flushing and to replace part of a pipe that had turned green (not the biggest issue but needed doing). So, he arrives and begins by turning off the water and spending 1.5 hours on changing the pipe instead of fixing the toilet which was more important as we couldn't use that while he was there! So then he's halfway through sorting the toilet and I have to leave to collect my children from school and nursery (which he was aware of) he downed his tools and told me he would be back in 30 mins. I rush home and an hour later he doesn't turn up so I ring the office to be told he's gone on another job and won't be back until tomorrow. That would of been fine except my boiler was now not working and he had left all tools on the floor and my toilet in pieces. So they tell him to come back and fix the boiler which he eventually did. Comes back the next day and apparently toilet is fixed but one of my radiators isn't working (main one in front room) and he doesn't know why?! After he's gone I flush the toilet and now it doesn't stop flushing and water is pouring out the handle all over my floor. The pipe that he replaced is bent sticking off the wall. So I call them again to be told someone will be sent out, guy turns up a few days later, me thinking he's fixing it, but no, he's just having a look or doing a quote I don't know he didn't really say much but I asked on the phone would someone need to come out to quote it and was told no they don't. Original plumber arrives the following evening with a new part for the toilet, takes one look and tells me the part is too big, he was told by the previous guy he could get a smaller part but apparently not!! Also then, he decides the radiator needed a new valve (which he had suggested when he looked when it first broke) but the suppliers was now shut so he can't do anything until the following night (Friday). So, I call Friday morning to inform them that my boiler wasn't working again and I won't be home until 6.30pm (plumber was due around 6pm). I rush home with my 2 young children and no plumber turns up and they are now closed for the weekend. So as far as they are aware, I have no heating or hot water, a broken radiator in my main room and a toilet that's leaking all over my floor. I call the office this morning to be told they had left me a voicemail on the wrong number (which they knew was the wrong number and still didn't call my new number that I had given them Friday morning). Luckily, I had the boiler sorted myself over the weekend (whilst I had family visiting from abroad might I add!) And also had the radiator fixed myself! Spoke to a lady in the office this morning who has now arranged for someone to fix the toilet today so hopefully that will get sorted! Complete lack of communication between people in the office and also the plumbers!
If it wasn't being sorted through my letting agency I would avoid this company completely, always having to chase them up, being told they will call you back and don't and they're not bothered that me and my children could have spent the weekend without heating and hot water in the freezing cold weather, not happy at all!!
Edited to add that Ben came this afternoon and fixed all the issues, he was very apologetic even though none of the problems were his fault. Very professional, genuine and thorough, he didn't leave until he had fully checked everything was working properly. Great plumber, thank you very much Ben!

17 december 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

We are very sad and disappointment to see our only 1 star review.
Unfortunately if a customer leaves their property and we are denied access in this period then we have to pull off that job. Im afraid in this case you had one of our new operatives who wasnt aware of this. We did contact the agency to advise them of us leaving the property and that the operative had gone to another job. However he did return that evening to collect his tools as you advised that you were without heating and had children.
Our surveyor has to attend any issues that arent reported to us straight away to review why the problems are occurring and so we can go down the correct route to rectifying the situation.
The additional issues which occurred we have to get permission to work on from the agency/landlord before we can carry these out, unfortunetly we have no say in this.
We do apologise for the mistake in communication of your new number not being passed over in the office and the voicemail being left on your old mobile number as advised we didnt see it appropriate to attend at around 9pm due to a job he was on over running. The office staff member went off the details which had been passed from the agency which had not been updated.
Im glad that everything has now been rectified for you and our sincere apologies again. Ben was told to stay on site to rectify the toilet which had been the main job and to rectify the radiator issues as a good will gesture.
We will pass your compliments on to him and can assure you that the previous plumber has been investigated and dealt with as these arent the standards our company works too.
Apologies again

Beoordeeld met 5 van de 5 sterren

Interview

I found my interview very professionally conducted and felt very comfortable.

15 december 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Communication

Good Communication, right first time

20 november 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thank you Ian for your nice feedback, its very much appreciated.

Kind regards

The team at NM

Beoordeeld met 5 van de 5 sterren

mark and mecauley

On time and work really hard

15 november 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Many thanks for your kind review on our operatives.

Kind regards

Jon

NM lTD

Beoordeeld met 5 van de 5 sterren

Great Team!

Great team with quick responses and great staff. pricing is fair too! they've helped me with so many jobs here and there from emergencies to proactive maintenance and I couldn't recommend them enough!

27 oktober 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Hi Giulia

Many thanks for your great review on NM Ltd, its very much appreciated.

Kind regards
Jon

Beoordeeld met 5 van de 5 sterren

Brilliant drain clearance

Brilliant drain clearance
Top job

16 oktober 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thank you for your review, very much appreciated.

Kr
NM Ltd

Beoordeeld met 5 van de 5 sterren

Another productive maintenance visit…

Another productive maintenance visit from Jack. Always on time, hard working and polite. We have a maintenance visit every fortnight from National Maintenance and have high expectations, which they meet. Very good service as always.

15 oktober 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thank you Angela, glad we are constantly maintaining our service with you guys.

Kind regards
Jon

Beoordeeld met 5 van de 5 sterren

Excellent service and very…

Excellent service and very accommodating.

6 augustus 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thanks Claire, its very much appreciated., we hope to keep on pleasing.

Kind regards
Jon

Beoordeeld met 5 van de 5 sterren

Hollie was my email contact

Hollie was my email contact , she was quick to reply to all my questions , and extremely helpful. Rich who came to the property to look at the repair was polite , helpful and honest . I would contact them again should I ever need a repair doing . Exceptional service from this company . Definitely 5 stars .

2 juli 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Hi Tina

Thank you for your wonderful review on National Maintenance Ltd, i will let the team know about your kind words.

Kind regards
Jon

NM Ltd

Beoordeeld met 5 van de 5 sterren

Professional team

We work closely with Jack ad Hollie at Nottingham/National Maintenance who are always professional. We look forward to continued work with the team at Nottingham/National Maintenance Ltd

2 juli 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thank you for the kind feedback Gray's. It always a pleasure working with you guys.

Kind regards

Elle

NM ltd

Beoordeeld met 5 van de 5 sterren

Great service from national maintenance…

Great service from national maintenance from start to finish. Office staff were very friendly and communication was brilliant. The operatives that attended to my property were professional and friendly. Done a lovely job. I would Deffinetly recommend them and will use them myself again

25 juni 2018
Review zonder uitnodiging
Logo National Maintenance Ltd

Antwoord van National Maintenance Ltd

Thanks HB

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