New Zealand Post Reviews 

Absolutely pathetic and unprofessional, I spoke some deep female Indian girl over the phone to redirect my package to my work address,and she says you have to call tomorrow morning tf then what's right now ? I'm calling you today morning and you still can't redirect my package,firstly this company sucks and then they have very uneducated staff on board. Better redirect my package tomorrow otherwise big issue..I wonder if the company actually reads these reviews I mean so many have lost valuable and sentimental things because of your slack drivers and useless staff...Do better nz post

Where do I start. My aunty sent me a card for my birthday. By courier. Which by the way I told her to as I thought courier with tracking is DOOR TO DOOR! OTHERWISE I WOULD HAVE GOT HER TO SEND BY NORMAL POST. Ah but NO! The courier didn’t deliver door to door but supposedly put in the letterbox. But I never received it. They didn’t take a photo to prove that it was in fact put in the letterbox. Now NZ POST are saying it was delivered. They say that because I live 500mtres from the main road and that they didn’t need to deliver to the front door if it’s not signature required. Well sending snail mail normal post is not signature required but my aunt had tracking no. Thinking it would be guarantee delivery. NOPE 👎. This is the most useless unorganised establishment I’ve ever come across. You suck kumaras NZ post. You take shortcuts and are unprofessional in every way. Why pay an extra $8 for a courier to get to me next day with tracking and photo (photo that they don’t have to provide) and not deliver to the door as requested. Nope they don’t have to I was told. Absolute rubbish nz post. You should not be in business. How many others have had an experience like me. I’m not the only one I’m sure of that. 🖕

a bunch of useless unhelpful idiots. DELAY AFTER DELAY AFTER DELAY. no explanation given, no option for pickup, no reason given for that either. these guys suck.

There is an older lady who works at Lincoln Rd, Henderson PO. Rudest worker I have ever encountered and not a one off experience. Refused to serve me 3 times insisting I was giving the wrong form. A call by me to Head Office confirmed this lady was wrong. I had to go to a different PO to get it done. Very arrogant lady. Doesn't know her job properly and no customer service.

Paid overnight courier for nz address to another, only for it to take over 10 days to even attempt delivery, to which they failed and didnt even leave a card to collect. I swear this service is getting MORE useless. Might have to go back to pigeons. DONT PAY ANY OVERNIGHT COURIER FEES, NZ POST CANNOT PERFORM

They lost my $2000 parcel for them to just tell me that they found it after a whole month of it being in the “damaged goods” section. Absolutely disgraceful. After telling me that they couldn’t find it for weeks and me constantly telling them to actually use their eyes and go look for it. Then proceed to tell me to lodge an investigation with my sender of the parcel when all along it was there in the back room waiting for some scum bag employee to take it home for themselves because “no one had gone looking for it”. Epitome of uselessness this company

My Parcel was deemed undeliverable even though there was someone home at the time of the attempt.
Trying to have it redelivered is very difficult - website doesn't show the option for redelivery even though I phoned NZ post & spoke to someone who assured me it would be ok to have redelivered now.
Rang again to try & when putting in Tracking number then pushing the Hash key - the voice says unsuccessful so try again (3x). On the card left by the driver it says that there is an option to pick up from a depot that opens at 7am. Online it says it opens at 8.30am. I rang NZ post to confirm opening time & again it didn't recognize the tracking number that has to be put in before you can speak to anybody.
Total very below average experience.

drivers can't even give you a call to let you know when they'll arrive

I received a package from Trade Me & the bottom of the post bag had been cut into. I contacted the seller & NZ Post & sent photos. The seller said it looks like someone had cut the packaging & NZ Post said it may have been caught in their machinery. Obvious that it had not because it was a clean cut & no other marking or stretching on the plastic. I was told to contact the seller who would put a claim through which was done. NZ Post checked their cameras but the thief within their employment wasn't seen. Since then I haven't heard anything from them. A business which employs dishonest people throughout their ranks. Please share with everyone & don't choose NZ Post as a reputable mail service.

I have been a business customer for over 5 years with NZ Post; today, I am going elsewhere.
It is now 11 days without a remedy or refund for charging my credit card with no proof that I shipped a parcel incorrectly due to its size or weight.
Firstly, it was a DLE satchel, and my regular courier driver confirmed this, as I shipped 7 DLE satchels on that day. I also never ship my parcels through your network as you are too expensive. Secondly, the order was two small items that only weigh 150g total and I put 1KG.
All I have had so far, is that I have been made out I am lying to them. It was $8.82 charged extra to my card, and you cannot even provide me with any reasoning as to why you charged me.

I am not going to continue to pursue this; instead, I will give all my business to Post Haste. At least I am not getting overcharged there. Keep the $8.82 as a goodbye and a loss of my company's business.

I used NZ Post to send a parcel overseas (less than 1kg). I paid over $200 for express delivery, which was advertised as 2–5 days. It’s now been more than two weeks and the parcel is still stuck at Auckland Airport. Their only explanation is “export screening.”

It’s just a camera in the parcel — nothing unusual. This is unacceptable service. I will never use NZ Post again and strongly advise others not to use them either.

I spoke to a lovely Customer Service person while tracking an item - her name was Vandhana and she went out of her way to help me and was polite and efficient. Great service Vandhana

Just a little warning to anyone wanting to use Youshop. I recently arranged to buy a laptop from Germany, and had set this up to go through Youshop. I had not realised that Youshop no longer sends anything with a battery (unlike any other postal forwarding services). After the package arrived in the facility in the UK, they refused to forward it on. So, I arranged my own courier to send it onto my home address. They then said - nope, can only send back to vendor or within the UK. So, the vendor (in Germany) arranged a return courier. They then said - nope, can only 'return to vendor' in the UK - we won't put the label on. The vendor then arranged for the courier to pick up the package and put the label on themselves. The courier went three times to pick up the package and they refused to release it. I can only conclude that the package has been stolen and they don't want to admit it.

Had an important parcel coming from India important stuff for my work took 2 weeks still not delivered said to be delivered within a week no sign of it being delivered this week still in Auckland it was and ems parcels countless customer service calls and after many false reassurances later sitting here and still waiting DON'T USE THIS IF IN A HURRY NEVER MAKES IT IN TIME

My parcel was clearly labelled to be delivered to the house at the bottom of the hill and not in the post box. This was marked once on a label and the other in the address line. Despite this, the parcel was delivered to the post box. It was from ACC for my wife who has a broken ankle and can't get to the post box. No response from NZ Post who make it very difficult to make a complaint directly - and then don;t respond when you do.

Stop stealing the presents that I send to my grandson!

God awful service. I tried redirecting my parcel from their depot in Seaview to their postshop in Petone, a distance of 3kilometers. 5 days and countless phone calls to customer service. No result. A “case manager” was assigned to it, never heard from them at all. I had to follow a NZPost van to their depot and essentially plead with them to get it. Its not open to the public but they relented after I told them the whole story and they gave it to me. WORST CUSTOMER SERVICE EXPERIENCE I HAVE HAD. I am not someone who complains but this was extraordinarily bad service.

I sent a commercial package from NZ to the USA at the end of June. It is now the 9th of September. The parcel was not delivered and after several calls to customer services I have still had no joy. Assurances that my case manager would contact me has not happened. I tried claiming but have been told that I would be contacted. Totally dissatisfied.

Cant complain, havent had issues in Wellington. Always get left inside the apartment mail area safely. Realized ppl only post reviews when things go bad, so while im having an awful time with Aramex, I'd like to thank nz post for not causing issues. But Since I havent had issues, it means I cant say anything on the end of customer service .

Reported an issue where I clearly stated for my item to be left on my back porch (screenshotted), they left it on front doorstep where anyone can see it. I had a security camera showing the driver leaving it there even though the notes said otherwise.

I noticed when I reviewed the order on the website no photo of where it was left and removed the delivery note.

I called them to mention the issue and was on hold for 8 minutes. When I finally got a hold of them they tried to deny the case and when I pointed out the RISK they called it an inconvenience. I told them to escalate the complaint but he filed it as an inconvenience even when I told him to file as a RISK.