New Zealand Post Reviews 

Auckland to Timaru- paid a small fortune for overnight courier + signature. Took two days and was told (on one of the three phone calls to CS) it was in Timaru but I was unable to collect it from the depot. It then scanned as in Timaru the following day, so clearly wasn’t in Timaru. NZ post = AVOID.

NZ Post has lost my packet overseas valued at $1200 ~ a new cellphone. They make it difficult to phone them and I gave up waiting on the phone queue.

Absolutely abysmal in west Auckland ..I have given up ringing now ...lost one package and the other 4 all thrown into the garden or left on a fence ??? It has now got to the point where I won't bother getting anything delivered ....tried to discuss with one driver whom literally had no Englsih ...

Rang call centre to ask when parcels are collected?. Was told 5pm. I could have got there earlier but got there by 4.30 only to be told mail goes at 4.15. So I have missed my sister's birthday. That's why I rang to ensure this did not happen. And it is NZ Post managements fault as far as I'm concerned.
So upsetting. About time NZ Post
lifted their game and trained their call
centre so they don't give false facts. It actually affects people's lives
No wonder they have such poor ratings.

Where to start, you have ATL but couriers will leave a card they called without even knocking on the door. And trying to have a parcel redelivered is insane, and took an extra 5 days and a lot of chasing up on my behalf. They also need to sort their issues with tracking services online, as lately their website is having lots of issues and items can't be tracked. I avoid NZ Post when I can.

My recommendation: use another courier service for deliveries you need to get there in time.

"Unfortunately, the delivery of your parcel has been delayed. We are aware of this and are working on getting your parcel back on track. We will let you know as soon as your parcel is on its way out to you."

1. Overnight shipping was not overnight.
2. No accurate tracking.
3. No help service contact beyond a bot.
4. The bot regurgitates information from the website. Waste of time.

I will do all I can to avoid NZ Post in the future.
3 times now, my urgent ordered parcels had not been delivered, even with instructions to just leave them at the door, and a specially arranged NZ Post barcode sticker visible there for the driver to just scan to confirm delivery.
No problem with the senders, just NZ Post crappy service, and failing to follow delivery instructions. I found the "sorry you were out missed delivery" ticket the next day, it was fluttering on the lawn under bushes, I thought surely, this should have been left in the letterbox, not just dumped on the door mat on a windy day, the writing on the ticket was just an illegible scrawl anyway, even the parcel depot staff couldn't decifer it.
Whenever parcels don't arrive, I have to take time out to go into the parcel pick up depot, prove who I am, and on one visit, they had a job to even find my parcels, the counter staff, were un apologetic, seemed doubting of me, made excuses or they blamed the senders for the non delivery.
I have no trouble with other courier services, only NZ Post.

My daughter sent me a letter through snail mail from New Plymouth to Christchurch over two weeks ago. Still haven't received it. Absolutely shocking service.

new Zealand post is useless they lost my pacel don't know where it is

I have used NZ Post Express Couriers many times in the last few years to send items from Epsom to the CBD and return. They have consistently performed 10/10 with this service. Excellent staff in the front line for booking by phone and the items are always picked up and delivered at exactly the required times.

Worst postal service ever

Slow delivery times no communication packages placed in the rain without car

Have used NZ Post You Shop years ago and it was alright - not good, but okay - a means to an end. Well, they have gone downhill fast. I would not recommend using them to anyone.
The package arrived at the USA You Shop depot all good, they then did the invoice for the Freight + NZ GST + parcel post clearance fees + NZ inbound entry fees, okay the freight was over the top $$$, but lots of people are saying that they charge like wounded bulls...
Took several weeks to get to NZ - so you pay top dollar for the freight, but get the Billy basic service, then it sits at Akl customs with a tracking note saying that someone will email needing more information - well they never did. after 2 weeks I finally find someone to contact about this - they need my NZ Customs number, no problem I give this to them (would have been easy for NZ post to ask this as they have my email and they sent the notice saying that someone will contact me to my email !!!!) then they say I need to pay for NZ Customs inbound clearance fees, I tell them that I have already paid NZ Post this cost and send them a copy of their invoice, they say you need to pay and we will not dispatch your parcel until you do....... held over the barrel
NZ Post are double dipping the fees charged, completely dishonest from a NZ Company

First time using youshop. Parcel was delivered in USA 11 days ago. Still no word from youshop. The website says it can't recognise the UPS tracking number. Can't lodge an enquiry due to not have a nzpost tacking number supplied. All in all pretty frustrating experience. If you don't want to listen to me just look at all the other reviews. Wish I had before ordering. Would if gave them 2 or 3 stars if I could approach them about my issue but after been sent round In circles by their website and faqs only to find I can't lodge a queries with nz post tracking number,they only get 1 would be a zero if I could.
UPDATE: after a long time looking found a way to lodge a querie on my parcel. They finally found it now I'm shocked at the price tag. $70 dollars to airfreight a cup from America?? Or $55 and a 2 to 3 month wait for it to come by sea.
Avoid Youshop is my advice, I won't be using them again I'll just go without.

5 days for an overnight service to be delivered is crazy in 2025. Terrible support team. Lack of communication. Pass on nz post if you can, there are better options.

Ordered an item from northland on a Monday. The company sent it the next day on Tuesday. NZ post picks it up and sends an email it is likely be delivered the following Monday. 6 days to go from Kaitaia to Pukekohe. Utterly pathetic.

My b delivery was clear but photo is a completely different address. Update this person was a gem and delivered my parcel to my address. I might not be so lucky next time please make sure your team are diligent.

Carried my urgent parcel 700 km and then turned back 10 km from destination - no attempt to deliver, no communication, etc etc. Total incompetents - and taxpayer subsidised too!

I posted a document from a Dunedin NZ Post box to a secure letterbox in Auckland on 30 Aogust 2025. After the first 20 days of non delivery I contacted NZ Post Customer Service, and that is when the real high blood pressure part of this issue started. Each time since 19 September when I have contacted NZ Post I have been directed to a one name operative who has no idea of the problem of missing mail, and seemingly has no right of access to the large list of supporting documents and photos I sent to them. Each "investigator" ( that is what they call themselves )appears to operate within their on separate silo with no access to pertinent files or previous correspondence. I am old and have spent my life dealing with Government Departments. NZ Post is by far the most unorganised, unreliable, dishonest, incompetent, self serving, butt covering Government Service it has ever been my misfortune to deal with. Today is 9 October 2025, and there is still no completion of the contracted delivery by NZ Post for my document