New Zealand Post Reviews 

Useless company. First time this year 2025 they delivered my parcel to the wrong house at the end of my street luckily I eventually got it back after about a month.
This time it was looking good after coming from Auckland it reached Wellington and was sent out with courier at 930am Friday morning. However after waiting all day it never arrived.by 7.08pm it was updated it was ready for courier. So it was out all day and never got delivered and now I have to wait until next week because the useless courier didn't deliver it all day. It's a car part I expected to install over the weekend. Totally useless company

What an atrocious company slower than a snail in a deep sleep, way beyond pitiful ... DO NOT USE THEM !
NZ Post do not even deserve 1 star, a disgraceful company.

Appalling. Someone home waiting for the delivery, driver took it on himself to think the package wasn't safe. Left a failed delivery slip, and drove off. Then I have to go and collect. If I wanted to go and collect I would have just gone to the shop and bought the item. Due to work I dont have time for that hense the paying to be delivered. No refund either.

If i could give no stars i would nz post is completely incompetent and doesn't seem to care if you try to submit a enquiry when you fill 9ut the online form it just goes back and repeats over,and over without submitting and it is virtually impossible to speak with anyone trying is like chasing your own tail really doesn't deserve the title newzealand it should be made to change it

Don't use their app it just doesn't work. NZ Post is happy to charge your card then fail to provide a prepaid label. Lies are provided by their so-called customer service team claiming refunds will be processed in 7 days which never eventuate. Seriously Commerce Commission should shut them down or at the very least prosecute them for their appalling business practise.

WORST POSTAL SERVICE IN THE ENTIRE COUNTRY IF NOT THE WORLD

Sent a parcel to USA on Nov 12th - enquired today on the 1st of december as it is still in NZ advised it was being sent back to me? Why?

No communication recieved to inform me what a shambles will never use NZ POST again

If I could give them a zero I would. Absolutely appalling customer serivce. I sent a small parcel up to the islands by International Post on the 21st October. Three weeks later it had not even left New Zealand. Customer service (if you can call them that) simply say they will look into it and ask that you call back in another week. I was told the same thing the following week and then the same thing the week after that. Its now 5 weeks since I sent the parcel and it still has not been delivered. No chance of a refund as apparently it has now left New Zealand. Would I use them again - absolutely not.

New Zealand Post keep up the good work. I would pay more to have peace of mind. Thumbs up guys.

Absolute worst garbage service. The tracking said it was delivered but the item is nowhere to be found. Then I called their customer service and they said they sent it back to the seller. Why the f would you do that?

So incredibly bad.
half of the Auckland locations no longer exist.
phone customer support is useless.
did not even manage to send the parcel

they should not be in business

I have had difficulty trying to send a small parcel to the United States. The online process is not user friendly, and very time consuming. I have been left feeling very frustrated. 2 attempts of 30 minutes each, it has finaly gone. I'm not feeling confident that it will reach the destination.

Literally just a scam organisation these days.
Zero customer service.
Expensive rates.
They just replaced the international customs form with a digital one - it takes forever to complete and you get no copy of it. They force you to do it, there is no other option.
However, you cannot retrieve it. They cannot. So when you need to make a claim, you're stuffed because there is no record of what you posted (despite them making you fill out an online form and putting in the weight and value of each item)!!
If you have to post internatioanlly, I can only suggest you keep your own records, as I foolishly trusted them. How crazy of me.
Beyond fed up with this stupid company. There is a reason NZ Post have become a laughing stock and nobody uses them anymore.
Do anything you can to avoid using them and lets hope they finally go under one day to avoid ripping off anymore people.

THIS GUY DIDNT EVEN KNOCK AT MY F**KING DOOR AND JUST LEFT A NOTE SAYING "SORRY WE MISSED YOU", AT LEAST KNOCK ON THE FREAKING DOOR.

My daughter’s parcel got delivered to the wrong address by the courier. He admitted to it. Then instead of leaving a note at the address he left it at he left the note at our address. He then apologised and went back to where he had delivered the parcel. The people of course said they did not have it and had dropped it off (NOT). Explained this did not happen as someone is on the property at all times. My daughter was then told she had to request a refund from the supplier. That is a courier mistake and they admitted that. Think they need to hold these courier drivers accountable for their mistakes. The addresses were not even similar. This driver seems to get it wrong so often in our area. The whole process took 2 weeks. Disgusting on nz post behalf.
Shame we have to use them at all.

Dont expect your parcel will delivered on time and they were just giving you a false re assurance. Once your parcel being delayed its starts not updating you anymore.

Would give a negative rating if possible. NZ POST has the worst customer service ever. After a very well wrapped item arrived broken i submitted a claim. Over a month later and a dozen email follow ups with no response I finally got told they needed a receipt from the post shop the item was sent. I'd already sent through pictures of the broken item and bubble wrapping in my claim as well as the tracking information as requested, but now 5 weeks later I'm told this is not sufficient. As its been so long I have no receipt, and cant even recall which post shop I sent it from now! In addition they said once I submitted the receipt it would be another month for credit payment. I give up, it's not worth the stress of trying to work with them sadly.

Shameful
I just watched 2 of your male staff sit in the van while this little middle-aged female had to dragg out of the van 4 large 4x4 tyre's on her own big ups to her she eventually managed it because I hoped in and helped her but seriously what utter disgusting behavior shame on you both

If this rating allows a zero, i’d give nz post a zero. Tracking isn’t helpful. Been a week since the latest update, which was that the parcel is with the airline, getting out of nz.
Called customer service twice, asks a lot of questions, but they only echo what you can already see in the online tracking. They couldnt offer additional insights.

Disappointing. Not worth even one star.
$200 fresh seafood for overnight by air. Tracking confirms at depot 9.00am waiting for driver allocation Clearly marked as perishable.
Package fresh seafood not allocated to delivery driver that day. Should be same day delivery from depot.
Was left at depot 24+ hrs.
Allocated to driver 11am following day. Finally delivered 1.15pm 36 hrs later perishable seafood unusable.
NZ Post incorrect tracking stated est delivery 6 days later.
NZ Post apologies not good enough.
In future will insist NZ Couriers delivery from regular supplier, NOT NZ Post.
SOMEBODY AT NZ POST DIDN’T DO THEIR JOB CORRECTLY.

Auckland to Timaru- paid a small fortune for overnight courier + signature. Took two days and was told (on one of the three phone calls to CS) it was in Timaru but I was unable to collect it from the depot. It then scanned as in Timaru the following day, so clearly wasn’t in Timaru. NZ post = AVOID.