New Zealand Post Reviews 

NZ Post Shop Lincoln Road in Henderson are stealing packages. NEVER GO HERE. We sent two packages. Important docs, passport/birth certificate and have never seen them again. Their reviews suggest this is a common occurrence with the worst reviews in the country. We approached them and NZ Post and will be launching into a full investigation into this shop so they don’t keep doing it to people, 1500 google reviews suggest we are far from the first this has happened too.

7days from PAIHIA to AUCKLAND Still waiting
Useless (
it too 14 days)

I wouldn't mind giving zero stars if there is one. My child's passport was sent from DIA. The driver brought it home on a Tuesday morning while we were all at work. I expect to pick it up at their collection center on the following. Unfortunately, NZ Post claimed they couldn't locate this passport after numerous calls over the past week.

Courier picked up my parcel early in the morning and then gave it a nice drive around town without actually ever attempting to deliver it. I'm glad that my item had a nice drive around the local area but I would have liked to actually have recieved it on time. Especially as I have been waiting for six weeks for it to arrive in the country. But I guess that the Postie had better things to do today.

Edit: My parcel was picked up the next day and once again, has spent over nine hours riding around town with no sign of delivery. I'll never use NZ Post again! Time and time again they prove themselves to be utterly USLESS!

A friend of mine sent me my sunglasses from Dargaville. It's showing delivered on NZ end, but actually it's never been delivered to me! I called them and very disappointing response! They just said It's either been stolen by someone or lost by them! Terrible service!

Delivery of parcel

Just here to thank NZ Post courier drivers for ALWAYS delivering my packages on time. Never had any problems over the many years I've had deliveries from the. Thank you

The delivery driver drove upto the gate inserted the "note" saying the parcel could not be delivered then drove off. I paid $3.50 for delivery only for the driver to make no attempt to deliver the parcel, as i was inside. And we have cameras too. Then i had to go in to town and pick up the parcel. Then for nz post app to send me a notification saying my parcel has been delivered. Pathetic you guys deserve to have 150+ stores close down as your guys work ethic is terrible. Do better or make deliverys free especially if you cant do you job.

Trying to send multiple documents and an expired UK passport to the UK. The new online customs declaration is not user friendly. It does not state that you have to invidually search for and add a specific code for each individual document as well as add a value and weight. How much is an expired UK passport worth anyone? as it does not accept $0! None of this was anywhere on the website and no instructions to guide you. It is worded like you are expected to know customs codes for documents and items sent and does not explain clearly what is required. Does not collapse the box competed for previous document so you can end up editing the wrong information. There is also no back or clear button so if you make a mistake on the type of item you are sending (because they don't provide useful examples) you have to exit the browser and start from scratch by returning to the counter and re-scanning the QR code, assuming you have this ability on your phone. Appalling customer service. When I was told I needed to enter a $ amount for an expired passport it was suggested to enter the amount it costs to get a UK passport, not the actual value of the passport you are sending. Is this then a false customs declaration? Come on NZ post you can do way better here. Took me 39mins to sort this and I am NOT computer illiterate. Where is the option to use a paper form since what I submitted was essentially printed and put with my parcel anyway. Clearly you dont care about your customers as you have a monopoly on postal services in NZ so we the consumers have no choice but to battle your overcomplicated systems and processes and pay a ridiculous amount at the end for the privilege. Very disappointing result from an essential service.

Shambles loses parcels and don't seem to care, useless investigation team they never phone and just repeat the same thing and don't actually do what there saying to locate your parcel. At ALL cost please use a different delivery service. Parcels just disappear using this service.

We used NZPost international courier service for an urgent delivery, based on the advertised timeframe of 2-6 working days. Completely useless. Tracking update wasn’t updated for 2 weeks, customer service who had no clue where the package was. And refusal to reimburse the cost while service wasn’t delivered. Never again.

Items have gone from arriving in 1-2 days to 5-7 days, items are more often going missing or re-directed, customer service is terrible & unhelpful, I rate NZPost on a Par with Aramex, avoid if possible.

We should add FLIWAY complaints to this site (as owned by NZ Post ) i am waiting for a delivery by them , that was picked up in Auckland at TRADE TESTED on 25th Jan and now receive email from FLIWAY that it will be delivered to me here in the Waikato on 13TH feb ..Could have bought it my self in China AND GOT TO ME QUICKER

I don't think the drivers read any delivery instructions. What are they there for if they don't intend reading them!! I clearly leave instructions every time and my parcels are always left at my neighbours!

Sent some important documents to the UK by NZ "Express" Courier from Wellington. Cost $122. It took SIX days for the package to finally leave Auckland. Once clear of of our shores it took TWO days to reach the UK. Draw your own conclusions about the competence and efficiency of NZ Post.

Recieved an email that my package is delayed and wont recieve on-time. the website ive purchased item from says 1 to 2 days delivery which is why I bought item but it'll be 5 days delivery. Annoyed because this company hasnt scanned the item and I wont need it by the time I recieve and will have to pay for item to be returned. Ps; you make the company look like liars and I will be leaving feedback on their website too

I'd give 0 if I could. useless service paid extra for overnight delivery and failed. try to call the numbers they given and being pass back and forth between nz post and express delivery.NZ post, get your act together

Literally the worst experience with a courier company and if I ever have the option to choose between NZ POST and other, I always do choose the other. Do NOT recommend at all - poor service, lost/damaged items, stressful experience and the most unhelpful support from their staff.

Customer service is answer the phone and talking within them, overhearing their conversation. or an error in their system.

No stars!!! The "service" of this organisation is beyond a joke. Paying for an overnight courier? What a waste of money. It never gets any better. They obviously just chuck complaints in the bin with a laugh. Get your act together NZ Post. Have you no pride in what you do?