New Zealand Post Reviews 

9 days to get a simple birthday card from New Plymouth to Palmerston North, arrived 5 days after my birthday, pathetic service, no wonder everybody sends via courier

Very nice customer service, but the delivery itself is very poor and they do not update your tracking past auckland if international.

Bag had hole in it which let water and dirt seep in and ruin everything

Its got to the point I stipulate "No NZPost" for deliveries, Would be ok if its a once-off but every time NZPost is used there are problems. "Overnight delivery" is a minimum of a week late. Truly the worst service in NZ!

so bad in every way i'm surprised they still operate

Day 1 - Item not picked up.
Day 2 - Called 8:20am. Assured it would be picked up. Called at 4:30pm. Assured it would be picked up on Day 3 at arranged time (after 2:00pm).
Day 3 - Called 4:33pm. Informed I needed to take item to NZ Post. Additionally, organize with them to print delivery label. Complete waste of time. Could've walked the item to Cambridge and back in that time. I guess that's what you get for an $8.46 delivery charge.

NZ Post Tracking: Why bother? Tracking "updates" just are not.
PAID $71.10 to have a Parcel sent on the 18/1/2026 from Napier to Nelson, then on to "Collected from sender" a whole DAY later at 15:34 on the 19/01/2026. Stayed like that for 3 days, then immediately jumped to "Processed at Depot" in ChristChurch on the 21/01/2026. Still the same 2 days later.

Yet I have regular updates from TEMU for parcels travelling internationally, ordered the same day as I sent my parcel domestically. Delivered already. With FREE Delivery. SMH.

Where is the -1 star button?

First, I want to appreciate that my package didn’t come damaged, because I was expecting it to be broken as it was coming for soooo loong. Speed needs to be better, please make actions.

They impounded a parcel saying it contained dangerous goods (which it did not) and could/would not tell me what they believed these dangerous goods to be, assigned a case number to sort the issue out and promised to contact me within 2/3 days. 7 days later I complained direct to the CEO - David Walsh and their executive complaints email address. Surprise surprise once more no contact, no acknowledgement. I should add the parcel contains items form my mothers estate and while are irreplaceable from a sentimental value, have little to no commercial value...If it were possible to give NZ Post a zero rating I would do.

My delivery girl is amazing.
She goes out of her way every time to ensure my parcel is secure and dry even if it means she will get drenched. She is a ♦️

I have had troubles with DHL locating my parcel for the past week as I was picking it up from your post office pick up depot in Tauranga (399 Cameron Road) and had an amazing experience with Serena Sowry. She was amazing and went above and beyond to get my package to me and even personally reached out and called me when it arrived! Amazing staff, thank you Serena!

Shit service or lack of.
Watch what you say to customer service or they'll call the cops on you...

Package got to NZ from China in 3 days. Took 3 weeks to get from Auckland sorting center to Papakura. Go figure!

Yesterday
I bookd nz post to pick up two parcels from my house in blenheim .

The courier came and pickd them up
Great stuff

Then a hour later i had a complete stranger put a parcel in our letter box
She said she found it on the side of maxwell road
The courier had lost my parcel out the van
I rang nz post who couldnt get ahold of blenheim fleet manager to get the driver to come back
So email sent but he didnt return same day
Really poor service
No apoligies from them ithor

Kamo post shop very unhelpful staff after waiting 10 minutes

Incompetent company constantly losing packages and backing it up with less than helpful customer service.

Hillmorton Post Office counter in the pharmacy - run by a lady called George.

Picture this- rushing in stressing over a over seas document trying to get it done while juggling the busy life that is the reality these days.

George was helpful and friendly - thank you tiny post office locations!

While there I signed a petition to request that these little gems stay open - I could not of got into town.

THANKYOU George <3

Parcel collected from sender, who is at Auckland Airport, sat for three days up there waiting for shipping to Christchurch. Now it's been sitting in Christchurch for two days awaiting delivery in another four days apparently - we live 20mins from the NZ Post base... Shit service quite frankly. It shouldn't take over a week to get from Auckland to Christchurch, especially when we literally hear the freighter fly over us every night.

When our local driver started stalking my son and withholding packages to make him to talk to him, then started pretending to delivery them to other people I contacted NZ Post to lay a complaint. Since then I have learned that a complaint was never laid and they are still allowing this man to delay our items, sometimes sending them back to the depot many times over. This is just a small apart of what he has done. Do not want my name attached to this in case he reads it.

I had a parcel redirected at 8.30am on 29th December owing to an incorrect address.

Confirmation was confirmed about the redirection request at 8.33am on 29th Dec.

My parcel was processed at the depot at 8.48am on 29th Dec.

It was processed again at 4.49am on 30th Dec.

It was again processes at the depot at 3.01pm on 30th Dec.

The tracking said the parcel was delayed at 4.00pm on 30th Dec.

It was processed again on 31st Dec at 1.51pm

How could we receive such shocking service, and I still have not got my parcel.

Follow up on my parcel.

It was transferred to the Naper depot not sure what date. Now it has gone back to Wellington. Can you believe this.

2nd redirection notice requested at 11.56am on 5th January.

Latest notification on tracking:
Processed at the Grenada Village depot in Wellington at 3.18am on 6th January.

Just heard from the investigator. The parcel was still sitting on the belt and had not been relabeled this morning. It has now been physically taken off the belt and relabeled will go to Napier this evening.

Could have been sitting on the belt for days if this particular investigator had not got involved. Days ago, it was supposed to go to another investigator I have his name, he did nothing. I could possibly get this parcel tomorrow who knows.

Update - Wednesday 7th January 2026 I received my parcel today. If Sharn from NZ Post had not got involved as an investigator, I would still be waiting for it to be delivered. Thank you so much Sharn. We were allocated another investigator days ago that did nothing. 5 stars for Sharn only definitely not NZ Post.

The delivery service is extremely poor and cannot be called a service, more like a disservice. The inefficiency is astounding and in all honesty I cannot find anything good to say about New Zealand Post when it comes to delivering parcels.