Mia’s support when my order hadn’t arrived was second to none !! That is what makes the difference these days between ok and great service - it’s about the personal human touch when things go wrong �... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Laura was extremely helpful when I asked where the diary I had ordered had got to. She checked the stock level and advised the due date had been pushed back. She apologised and offered to check for... Toon meer
Bedrijf heeft geantwoord
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... Toon meer
Bedrijf heeft geantwoord
I'm really pleased with the items we purchased (desk, drawers etc). They're sturdy and look great. The only reason I've 'dropped' a star is because we did encounter problems with the delivery (not a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Geschreven door het bedrijf
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contactgegevens
36 Commercial Street, LS26 0AW, Rothwell, Verenigde Staten
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from Laura
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Cannot fault this company and highly recommend.
28 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Lois,
Thank you so much for your wonderful review!
We're delighted to hear that your desk arrived on time and met your expectations. We're also pleased Laura was able to resolve the missing part quickly and kept you updated throughout the process. I'll be sure to pass on your kind words to her—they'll mean a lot. Thank you for your recommendation and for choosing us. We hope you enjoy your new desk for many years to come!
Kind regards,
Office Monster
Take the money but then...
Happy to accept order, but nil stock! Despite this payment was taken. Cheeky!
Why not make me aware prior to asking for payment?
What's done is done, but I am not using this company again.
EDIT: Have read their reply. An apology, but for goodness sake, if there's NO stock why did it state delivery will be the next day!? Their business needs a shake up and a refresh on how online orders are handled.
23 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi,
Were really sorry to hear the item you have purchased is currently out of stock.
Our website will always state the stock levels and any out of stock items will show "check stock - click here" with the estimated stock due date.
Our support team will always be happy to assist you with looking into any alternatives that are available if you would prefer.
Please contact support@officemonster.co.uk and we will be happy to recommend in stock alternatives for you.
Again, we do apologise for any inconvenience caused.
Kind Regards,
Office Monster
Great Customer Service
Very helpful and attentive customer service throughout, Danielle and Laura were excellent I would recommend fully.
22 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi,
Thank you for taking the time to leave a lovely review!
Laura and Danielle will be delighted to receive your kind feedback, providing helpful and professional service is something we take great pride in.
We truly appreciate your support and can't wait for your next order with us!
Kind Regards,
Office Monster
wipeboard/cork board
I ordered a wipeboard/cork board. It was so flimsy it was warped. When I tried to attach the hook to hang it, the wooden frame split. Would not recommend was cheap for a reason
20 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Sharon,
We're very sorry to hear you are unhappy with the item purchased!
I can see we have now raised a full refund for the damaged goods.
We genuinely appreciate your feedback and hope we can provide a much smoother experience for you going forward.
Kind regards
Office Monster
Urgent help needed and given!
After being admitted into hospital twice in two consecutive months, I needed help to build the large corner-shaped desk, which was given, and the desk was erected extremely well.
16 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Keith,
Thank you for your feedback! We're so pleased to hear you were pleased with our service!
We really appreciate your support and hope to assist you again in the future.
Kind Regards,
Office Monster
Delivery a no-show
Ordered for delivery on Monday 13th and here we are at noon on the 14th with no goods and no sg as to why not.
14 juli 2026
Antwoord van Office Monster
Hi Richard ,
Thank you for your review. We can confirm that your order was delivered today, the 14th. We appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Office Monster
Ordered online
Ordered online. Was sent an Email to say order was received and being processed, then another email to say it was being dispatched. Very efficient and smooth process. Then an Invoice was received, which was also very clear.
13 juli 2026
Antwoord van Office Monster
Hi Mandy,
Thank you for taking the time to leave your feedback, we do really appreciate this and can't wait for your next order with us!
Kind Regards,
Office Monster
I dealt mostly with Mia but briefly her…
I dealt mostly with Mia but briefly her colleague Laura too.
They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she helped arrange and when I asked for other options she gave me lots of alternatives and information. Ultimately I ended up buying elsewhere due to changing needs but I was really impressed with the attentiveness and responsiveness.
8 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Stevie,
Thank you so much for your kind feedback. We're delighted to hear you had a positive experience with our customer service, Mia will be especially pleased to read your comments.
Although we're sorry your plans changed, we really appreciate you considering Office Monster and hope we'll have the opportunity to assist you again in the future.
Kind Regards,
Office Monster
Excellent Customer service
When things don't go as planned the quality of service can be measured by how quickly an issue is resolved.
Firstly the desk and pedestal bundle I ordered was offered at a very competitive price and delivered within 3 working days as promised.
Unfortunately one of the drawers in the pedestal was damaged so I took a couple of pictures and emailed customer support who replied promptly the following morning.
The replacement was delivered within two days and the following morning I received an email from customer support to ensure the replacement had taken place and I was happy with the service.
Well done Laura, excellent service.
2 juli 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Simon,
Thank you for taking the time to share your experience.
We're delighted to hear you were pleased with both the value of your purchase and the service you received.
Whilst we're sorry there was an issue with the damaged drawer, we're pleased Laura was able to resolve it quickly and keep you updated throughout.
Your kind words mean a lot to us and we hope to welcome you back to Office Monster again soon!
Kind Regards,
Office Monster
Great service
One of the items on my order didn’t arrive .. I let them know and it arrived the next possible day . The company is very friendly and efficient ! Thank you
22 juni 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Helen,
Thank you for your lovely review! We're sorry one of your items was initially missing, but we're pleased we were able to get it to you the very next day.
We really appreciate your kind words and hope to help you again in the future!
Kind Regards,
Office Monster
Very helpful with my out of stock query…
Very helpful with my out of stock query and ensuring I got a substitute delivered on time. Thank you
21 juni 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Mia,
Thank you for your support and for taking the time to leave a lovely review.
We’re sorry for the out of stock item, but we’re happy we were able to get everything resolved for you.
Kind regards,
Office Monster
I only ordered one thing and it was out…
I only ordered one thing and it was out of stock
22 juni 2026
Antwoord van Office Monster
Hi Sue,
Thank you for taking the time to leave your review.
We're very sorry to hear that your item was out of stock and apologise for the inconvenience caused.
We'd like to investigate this further and understand exactly what happened. Could you please contact us with your order number to support@officemonster.co.uk so that we can look into this for you?
Once we have your order details, we'll review the issue and do our best to resolve it as quickly as possible.
Kind Regards,
Office Monster
Antwoord van Office Monster
Hi Thomas ,
Thank you for your review. We’re pleased to hear your order arrived on time and that everything went smoothly. We appreciate your feedback and hope to be able to help you again in the future.
Kind regards,
Office Monster
Easy to order
Easy to order
The goods haven't arrived yet so can't comment on delivery or quality of the product
19 juni 2026
Antwoord van Office Monster
Hi Louise ,
Thank you for your review. We’re pleased to hear that you found the ordering process easy. We hope your goods arrive with you soon and that you’ll be just as happy with the delivery and product quality once they do. If you need any help in the meantime, please don’t hesitate to get in touch.
Kind regards ,
Office Monster
Above and beyond after delivery problem.
After an initial delivery problem everything possible was done to make sure the re delivery was done. Office Monster went above and beyond making sure everything went to plan giving me updates and they checked I’d received it after delivery. Some of the best customer service I’ve received. We can only tell how good a company is when there is a problem that needs sorting out, I’d happily recommend them as a company without hesitation.
17 juni 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi ,
Thank you so much for your kind and thoughtful review. We’re very sorry again for the initial delivery issue, but we’re so pleased we were able to put things right and keep you updated throughout. Providing excellent customer service is incredibly important to us, so it means a lot to hear that you felt supported and well looked after. Thank you for your patience, understanding, and recommendation — we truly appreciate it and hope to be able to help you again in the future.
Kind Regards,
Office Monster
Antwoord van Office Monster
Hi John ,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the fast delivery and the quality of the product. We really appreciate your support and hope to see you again soon!
Kind regards,
Office Monster
Excellent shopping with Office Monster
Excellent shopping with Office Monster. Quality products and very fast delivery service.
9 juni 2026
Review zonder uitnodiging
Antwoord van Office Monster
Hi Raymond,
Thank you for your feedback! We're so pleased to hear you were pleased with both the quality of our products and the speed of delivery.
We really appreciate your support and hope to assist you again in the future.
Kind Regards,
Office Monster
Simple to order
Simple to order, and didn't have to create an account,
and the item arrived the next day!
9 juni 2026
Antwoord van Office Monster
Hi John,
We're pleased to hear you found the ordering process quick and straightforward and that your item arrived so promptly.
We appreciate your support and hope to serve you again soon.
Kind Regards,
Office Monster
Antwoord van Office Monster
Hi Irene,
Thank you for your review, were really pleased to hear you are happy with the service provided :)
Kind Regards,
Office Monster
Antwoord van Office Monster
Hi Robert,
Thank you for taking the time to leave your feedback! We do really appreciate this and can't wait for your next order with us.
Kind Regards,
Office Monster
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