Online for Equine Reviews 

Great experience with this company. Problem with an out of stock item was promptly dealt with. Email comms can't be faulted. Very happy and highly recommend.

I ordered a large 5 litre supplement from Online for Equine on a Friday and the order arrived Tuesday in perfect order! The prices were very reasonable and competitive, I will definitely be ordering from again!

Really great company to deal with, super helpful and responsive to any questions and really quick delivery turn around. Very impressed!

To be honest the customer service and retail standards are poor...staff on the thier phone .not interested in helping ....just a don't care attitude.
The upside is the range of product

A super company to purchase from. Friendly, professional and very helpful member of staff. Product sent same day. The member of staff went above and beyond to ensure a smooth transaction.

Placed an order 25th November. Had an email 4th December telling me 1 item was out of stock. Shouldn't really take 9 days to advise an item is out of stock.

I had also placed an order in April and had the same slow experience, always happy after some time to give a second chance. Unfortunately it's still the same 8 months later

I had an issue with my delivery, do I reported it to online for equine and the very next day a lady called me to resolve the issue, a couple of days later I have my order. I’m over the moon, everyone there is so lovely, I’ve purchased from them multiple times and would 100% recommend to anybody. They have such a great variety of products at amazing prices!

What a great company to do business with.
I ordered a pair of yard boots, which, were unfortunately faulty. No quibble at all, quick response to my complaint and a new pair of boots despatched.
Sadly after a few months I had issues with the replacements so I contacted Customer Services again, who dealt with my enquiry by return and were very informative throughout the process.
What a difference to be able to deal with helpful staff who are polite, proactive and informative. Thank you.

Super company, good selection of products and great prices.

Highly recommend
The delivery company were being a bit challenging.
Called online for equine customer service and they were superb.
Sorted out within a few hours and kept in touch several times throughout the day.

Great customer service, slight issue with one rug not turning up when it was meant to. All sorted and cannot fault the service. Will definitely use again

Amazing customer support helping to solve a problem , never had such quick response and resolution, special thanks to Francesca , I would highly recommend shopping here

One of items ordered was out of stock. this was very resolved after I emailed customer service, the breeches were delivered the next day by Royal Mail, I will use Online for Equine again.

I was very impressed with the way my faulty goods issues was handled. Minor cosmetic parts faulty on the buckle of a horse collar. Issue raised and dealt with instantly. There was no hesitation to order and send replacement. Very prompt and professional response

Fantastic customer service! Really quick turn around. I contacted customer services to see if there was a way i could collect my order after i chose delivery, and they couldnt be any more accommodating. I couldnt arrive till after they closed but they still helped me out and allowed me to collect my order. These small things go such a long way and youll now be my go-to for anything i need. Thank you again!

What lovely people to deal with. Had a problem with the courier delivery, no fault of Online for Equine.
Their response and solution was excellent. I can't rate them highly enough. Will definitely be shopping with them again 😊

Above and beyond customer care
I wrote the wrong e mail so I didn’t have an e mail confirmation so I rang the company . I got a press 1 or 2 and held for about 3 minutes thinking it’s an internet company I haven’t heard about before so they prob won’t answer . They did and my goodness . The best customer service I have ever had from a retailer . They found my order . ( three items ) had 2 but was waiting on delivery for the 3rd . All were important and were needed in four days time for a TDE . One being a body protector . They posted the 2 items for me that afternoon and they arrived the next morning . Then they e mailed me to confirm my new tendon boots had arrived ( from the stock list ) that afternoon and they had also been posted . They arrived the next day . Their communication was five star and their customer service far outweighed many . Will definitely use again and highly recommend .

One of items ordered was delayed but this was very quickly resolved after contacting customer service and I received the outstanding item the next day. Thanks, I will definitely use Online for Equine again.

Order placed online and speedily delivered. Customer services and all
communication excellent. And a great horse fly rug and a very competitive price. Thank you very much.

Terrible customer service. After buying some boots in the correct size using the guide, I rode out in them only for them to slide down. Tightened as much as was fair and went out again. Same thing. Contacted the customer service and instead of exchanging for a product fit for purpose, they have requested that I send a video of my horse ridden to prove that they are sliding down. The fact that only purchased them recently and need to return was not enough evidence. So I’ve got to get someone to actually come to the field with me and film me riding to even consider what will now be a refund. Diabolical. I will not be purchasing from them again as they do anything they can to get out of a refund or exchange.