Avoid. Ordered pump which supposed to be next day delivery then had a note on invoice 3-5 working days delivery. The whole gone, 2 emails sent, no reply, no pump, no delivery day. Happy business… Th... Toon meer
Bedrijf heeft geantwoord
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Bedrijf heeft geantwoord
‼️ Highly recommend ‼️ I have bought Saniflo XR Up, and it was delivered next day, well protected. Very good quality and the most important lowest Price on the market so far 👍🏻 So if you need an... Toon meer
Bedrijf heeft geantwoord
Very fast delivery. Product was perfect and could be installed in minutes as I am replacing a noisy one with the new one. Just using finger to unscrew the old and then screw the new. Surprisingly... Toon meer
Bedrijfsgegevens
Contactgegevens
Online Pump Supplies, WA3 6BL, Warrington, Verenigd Koninkrijk
- 0800 043 1111
- sales@onlinepumpsupplies.com
- www.onlinepumpsupplies.com
3,9
Goed
635 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Parts were available over the Christmas…
Parts were available over the Christmas period and the staff were very helpful
29 december 2023
Antwoord van Online Pumps Supplies
Good afternoon
Thank you for the kind review! We will always try our best to deliver excellent and helpful customer experiences to our clients and it makes me happy to know that we have been able to provide that for you. We look forward to doing so again in the future!
Kind regards
Blake Holmes
Customer Service Advisor
Quick delivery of pump
Quick delivery of pump. Came within a few days of ordering and before suggested timeframe. Pump was a good price.
28 december 2023
Antwoord van Online Pumps Supplies
Good morning
We are very grateful to have earned such a great review. Thank you for the kind and valued comments, we hope to do business again with you in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Delivered rapidly with no fuss.
11 januari 2024
Antwoord van Online Pumps Supplies
Good afternoon
Thank you for the great feedback and five star review! I'm happy that we were able to provide you with our expected service of fast delivery and no problems! I hope we are able to do this again in the future for you.
Kind regards
Blake Holmes
Customer Service Advisor
Excellent Service
Submersible pump ordered 22 Jan, Delivered 23 Jan. , well packaged, and competitively priced
23 januari 2024
Review zonder uitnodiging
Antwoord van Online Pumps Supplies
Good afternoon
Thank you for the amazing review! We always strive to provide competitive prices and expedite our deliveries as soon as we can. We look forward to doing business again with you in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Antwoord van Online Pumps Supplies
Good afternoon
We greatly appreciate the five star review and are glad to hear that the product is working as expected and that our service was more than adequate!
Kind regards
Blake Holmes
Customer Service Advisor
The pump has not arrived yet
6 januari 2024
Antwoord van Online Pumps Supplies
Good morning
I am so sorry to read your review his morning. I will look into this straight away for you and contact you accordingly.
Kind regards
Customer Service Supervisor
Bad customer service
2 januari 2024
Antwoord van Online Pumps Supplies
Good morning
I am sorry to read your review this morning as this is a Salamander product the warranties are all dealt with Salamander direct which I believe you were put through to when you contacted Anchor Pumps. Salamander must ask relevant questions and be able to assist over the phone where can or send an engineer out if unable to assist over the phone. For them to be able to do this successfully they need your co-operation to assist with the information they require.
I will be in contact with you shortly.
Kind regards
Customer Service Supervisor
Antwoord van Online Pumps Supplies
Good morning
I'm pleased to hear that we could provide you a good service as expected, i hope we are able to do so again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Still waiting
The part was ordered and I paid for a delivery that should have taken 3 weeks. 7 weeks later I am still waiting for the delivery and a reply to the emails I have sent asking about the delivery.
22 december 2023
Antwoord van Online Pumps Supplies
Dear Sir,
We believe your order was placed over Xmas, late on Friday evening 22nd after we had broken for the holiday. We have emailed separately to determine if this is another order from 7 weeks ago.
Many Thanks
The WebShop TEam
Antwoord van Online Pumps Supplies
Good morning
Thank you for the five star review! We're happy to hear you received your delivery swiftly. I hope we can do the same for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Great customer service.
13 december 2023
Antwoord van Online Pumps Supplies
Good morning
We're pleased that you are impressed with the quality of our customer service and very grateful for the five stars. We hope to do business again with you soon.
Kind regards
Blake Holmes
Customer Service Advisor
Quick delivery and product as ordered
Quick delivery and product as ordered. Simple things but how often does this not happen with internet orders from other internet sites.
25 november 2023
Antwoord van Online Pumps Supplies
Good morning
Thank you for the kind review. We're pleased to hear that we were quick and up to standard with your order, we hope to be able to provide the same service for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Antwoord van Online Pumps Supplies
Dear Sir,
We are sorry to see your 1 star review, the invoice has now been sent.
THe WebShop Team
Antwoord van Online Pumps Supplies
Good morning
We're very pleased to hear that you were impressed by our prices and proficiency. We look forward to doing business again with you in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Excellent service
Virtually next day delivery. Sounds mat an excellent buy.
Would not hesitate to use this company again based on price and delivery
6 december 2023
Antwoord van Online Pumps Supplies
Good morning
Thank you for the kind review! I'm pleased to hear that the sound absorption mat is working well for you and I hope you don't hesitate to do business with us again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Ordering was easy
Ordering was easy, there was a follow up call to advise of delayed delivery. It arrived on the due date.
28 november 2023
Antwoord van Online Pumps Supplies
Good morning
Thank you for the honest review. We work hard to ensure that our customers are always updated as of when necessary, and I'm glad to hear we could do that for you.
Kind regards
Blake Holmes
Customer Service Advisor
Antwoord van Online Pumps Supplies
Good morning
I am pleased to hear that our prices and delivery time were up to standard! I hope we do business together again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Handy stop for ordering pumps online
Handy stop for ordering pumps online, quick and easy website and fast delivery.
8 november 2023
Antwoord van Online Pumps Supplies
Good morning
Thank you for the kind words and five star review. We're very glad we could accommodate your needs quickly and with ease. We hope to do so again for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Items arrived very quickly and are just…
Items arrived very quickly and are just what we required.
21 november 2023
Antwoord van Online Pumps Supplies
Good morning
I'm happy to hear that we could provide you with what you needed hastily! I hope we can do so for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Great price and delivered promptly!
21 november 2023
Antwoord van Online Pumps Supplies
Good morning
Thank you for the five star review, we're happy to hear that you're pleased with our prices and delivery time. We hope to do business with you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
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