It was a very smooth process. I was not able ti book the tickets by myself online. I had given up. Orient vacations called me and booked the flight for me. I am very thankful to Charlie. He did everyt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ernesto Williams really made booking my return tickets to London via Doha with a stop over so simple, offering me a price that I could not refuse and also getting me the extra time I wanted to stop ov... Toon meer
Bedrijf heeft geantwoord
We had a good experience with Orient Vacations. Alfred called us and helped us book our flights at a very competitive price and in no time. Initially, we were a little sceptical, but Alfred was extr... Toon meer
Bedrijf heeft geantwoord
I was trying to book a ticket online, and then before I proceed Alex called me and told me that there was no more booking for that Airline. Alex helped in making a new booking and actually he found f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contactgegevens
84-90 HOTHAM ST, 3072, Preston, Australië
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4,6
Uitstekend
1K reviews
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Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Orient Vacations was a wonderful help with my trip to Bangkok.
Orient Vacations was a wonderful help to us in their customer service, and booking process and helpful and timely communication with no hiccups! Thank you!
21 januari 2026
Antwoord van Orientvacations
Dear Mohini,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Antwoord van Orientvacations
Dear Mary,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Good service
16 september 2026
Antwoord van Orientvacations
Dear Lei,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Excellent service and very helpful
Excellent service and quick response. It was great to talk to Christine who understood my problem and helped me make the booking. She provided excellent advice and spent considerable time fixing the issue.
15 september 2026
Review zonder uitnodiging
Antwoord van Orientvacations
Dear Heather,
Thank you so much for your kind feedback! We're glad to hear that Christine was excellent during the booking process. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels!
Kind regards,
Orient Vacations
Antwoord van Orientvacations
Dear Jagdeep,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
The worst Experience ever
The worst Experience ever. Booked my flight 4 months ago and I was asked to paid a bit extra so I can make the changes. When I tried to make changes they took 3 weeks to address the issue and have to pay $1100 extra again. I made a blunder trusting them. Don’t rely on them as every person working here keeps changing their words.
15 september 2026
Review zonder uitnodiging
Antwoord van Orientvacations
Dear Laxman,
Thank you for your valuable feedback. We sincerely appreciate you taking the time to share your experience with us.
With reference to your concern, please be advised that in accordance with standard procedure, whenever a customer requests a change to scheduled travel, applicable penalties apply. These fees are strictly dictated by the service providers and are completely beyond our control.
We sincerely appreciate your understanding in this matter.
Kind regards,
Orient Vacations
Antwoord van Orientvacations
Dear Ian,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Guided me well
14 september 2026
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Great and fast customer service
Fast and excellent customer service. Very helpful, with clear information and great advice.
14 september 2026
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
I had a very good experience dealing…
I had a very good experience dealing with Orient Vacations. The communication was clear and the staff were helpful throughout the booking process. They provided good assistance with finding a suitable flight and were responsive to my questions.
Overall, I’m happy with the service and would recommend Orient Vacations to others looking for help with their travel arrangements.
13 september 2026
Antwoord van Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We're glad to hear that we were helpful throughout the booking process. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels!
Kind regards,
Orient Vacations
They ruined our trip completely
They ruined our trip completely, we specifically requested window seat and one next to that. Amy from the team confirmed the same. But when we started our trip , Found out ground staff seprated our seats just because our agent did not pay for our seats etc. We were so excited for our holidays but the start of it got ruined just because of orient. Team is always available for reservation but after booking hard to get anynone to talk for after sales service .its always a long hold an noone calls you back. Worst experience. I don't recommend this third party at all.
To the reply from Orient - that is completely incorrect, Airline specially told us that because your agent has not paid for the seats or did not confirm it that's why they separated us, as flight was full, on the other hand, everyone else was sitting with their family. So ORIENT- If you can't do the job properly, don't make false promises. Your team member clearly confirmed about the seats a nd did not mention any doubts about it. And we didn't even contacted you guys in first place, we were booking online and got call from you and you guys pushed us to book from you as you promised better deal. And i can see so many fake reveiws after my review just to amend it to good rating but people use your mind, i would say.thanks
12 september 2026
Review zonder uitnodiging
Antwoord van Orientvacations
Dear Cheenu,
Thank you for your valuable feedback. We sincerely appreciate you taking the time to share your experience with us.
Regarding the modifications to your flight, please be advised that seat changes are solely the airline's decision and are completely beyond our control. Airlines manage their own inventory and seat assignments dynamically, and we unfortunately cannot override their operational choices.
We value your understanding.
Kind regards,
Orient Vacations
I would not book with this agency again.
I would strongly advise others to think carefully before booking with Orient Vacations.
Our family experienced a very stressful situation after booking international travel through this agency. The itinerary we received did not clearly reflect the transit requirements that ultimately affected our ability to travel. As a result, our parents were denied boarding at the airport, our travel plans were disrupted, and we were left scrambling to make alternative arrangements.
We spent hours at the airport making calls, incurred additional costs, had to purchase replacement tickets at short notice, and experienced significant stress trying to resolve the issue while travelling with a young baby.
When we requested a refund, we received an email stating that our refund request had been processed. However, after that, communication became extremely limited and our follow-up emails went unanswered. Weeks passed without any meaningful update.
Ultimately, we had to open a dispute with our bank and provide extensive documentation and evidence. After reviewing the case, the bank refunded the full amount through the chargeback process.
What disappointed us most was not just the original issue, but the lack of timely communication and support afterwards. When customers are facing urgent travel disruptions, they need clear information, prompt responses, and practical assistance.
Based on our experience, I would not book with this agency again.
21 juni 2026
Review zonder uitnodiging
Good customer service
Good customer service
Kia is helpful very happy with there booking process. Very understandable
13 september 2026
Review zonder uitnodiging
Antwoord van Orientvacations
Dear Dharampal,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Ned was a great help in getting me my…
Ned was a great help in getting me my flight after there was a little confusion with the airline problem. Thanks a lot
13 september 2026
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
A very friendly staff just called me…
A very friendly staff just called me and help me with my booking process ,that kind of staff are very helpfull for customers a big thumbs up ,really appreciate your service
12 september 2026
Review zonder uitnodiging
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
Excellent customer service from Ben …
Excellent customer service from Ben his English was very clear polite and well spoken he was very patient and gave me the best deal options thanku Ben and made sure all the emails were sent and booking confirmed before ending the call .
13 september 2026
Antwoord van Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We're glad to hear that Ben was polite and very patient during your booking procedure. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels!
Kind regards,
Orient Vacations
I booked my parents tickets through…
I booked my parents tickets through Orient vacations, They gave me best price and excellent service. Christine helps a-lot in our booking, She is best👍
12 september 2026
Review zonder uitnodiging
Antwoord van Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We're glad to hear that Christine was excellent during your booking procedure. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels!
Kind regards,
Orient Vacations
Ned was very helpful
Ned was very helpful, he had great customer service. He fixed my issue right away. Next time you book ask for Ned!!
12 september 2026
Antwoord van Orientvacations
Dear Customer,
Thank you so much for taking the time to share your valuable feedback. Your satisfaction means a great deal to us, we truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Orient Vacations
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