PizzaExpress Reviews 

Have visited Sidcup Pizza Express twice on a Saturday lunch time: 7/3 and 21/2. Food is good, when it arrives. The branch is understaffed given the number of customers that arrive. The problem is with the entrance door which sticks half open. This allows a draught of cold air to flow through the front restaurant area. The door needs a motorised closer or next best a notice outside and in to advise users to fully close the door. This is not noticed by the majority of young eaters but is by older customers. Staff will close the door fully, if asked but then it is left open by the next customer who leaves or arrives. Please put this right or we will simply find our lunch elsewhere.

Went to the Skipton restaurant, asked about the Teens offer of pizza and soft drink for £12, were told by the lady service us that it was fine.
Ordered the food, which was very tasty.
When it came time to pay, we were given the table number but the offer didn't appear in the app. Asked the staff member serving us about it and she said the manager had to apply it.
After a five minute wait the manager came over and said we didn't qualify because it only applied to diet soft drinks and we got Coca Cola Original.
I argued that, since we'd asked about the offer, the lady serving us should have told us when we ordered original Coke that it didn't qualify and eventually the manager put the offer through.
Submitted feedback (not a complaint) via their website only to receive an email from a senior customer service adviser stating that we should have fully checked the terms and conditions of any offers before ordering.
They sent through a link to the Ts & Cs on the website - interestingly it says it does include regular Coke so the staff member was correct in not saying anything to us and the manager was wrong.
If the management don't know the deals then there's something very wrong - and to argue with the customer about something they've not even checked themselves is a disgrace.
Will be a long time before we visit one of their restaurants again.

I was served by Anh at Monmouth and she was super efficient and very friendly, nothing was too much trouble.

We visited West Quay Southampton 21 St Feb booked for 6pm. Arrived at 6.10 within the booking time Waited 5 mins to get a table ,waited 15 mins to get an order taken this was only after approaching the staff.
We were told it closed at 7pm on arrival.
It took another 30 mins for the pizza to arrive.
The woman In Charge came over We thought to apologise that we had to wait so long and as it was virtually closing we were worried and considered just going, but no she was more interested in berating us for asking about the wait. By now it was just before "closing time". So we bolted our pizzas down .. which were dreadful BTW... and left at ten past 7. If they don't want customers after 6pm why is this time slot available to book? Needless to say we won't be going back and that person seriously needs training on customer service.

Fantastic service received from Roshan who couldn't do enough for us during our recent visit to the restaurant on Regent Street in Cambridge. The restaurant was short staffed due to illness, however he successfully managed a number of tables and was such a pleasant and joyful server!

Amazing service from our server Renata. Excellent attention to detail and service. Lovely quality.

Table booked for 18:15 arrived 18:10 got seated food didn't arrived until 19:10 my pizza was raw on base daughters was told they had burnt hers so we had to wait another 10mins. Worst pizza ever!!!

Haven’t been for a while, but needed to write a review as this visit was exceptionally good.
Chilled atmosphere, nice table, great food (really well made, all dishes were spot on) and super service from Dila!
Honestly, the best dining out I’ve had in Bournemouth centre for a while.
Thank you to the team

Pizza Express Cribbs Causeway Bristol
I had the most overpriced and worst pizza I have had for a very long time. TBH, the fresh pizzas from Aldi that are under £4 are way better. The pizza dough was dry and like cardboard. I am sure that eating a table mat would be a more pleasurable experience. The tomato sauce was unseasoned and tiny blobs of unmelted cheese. The pizzas have also shrunk. It cost an eye watering £18. I felt scammed after going there ****THINK TWICE BEFORE GOING HERE**** I won’t be visiting Pizza Express again.

Don’t order online unless you want to waste your evening. Ordered from Pizza Express Wembley for delivery, the food arrived incomplete. To then log this you have to enter a live chat. With no expectation you will get a refund as it’s not I quote “in their jurisdiction”. So they can just take your money??
They ask if you are able to go and collect the missing food item?! No, that’s why I asked for delivery, doesn’t make sense they can give you the food if you go and collect but not delivered? The receipt clearly showed the cannelloni was missing as it was unticked.
No one to speak to on the phone after further emailing and photos sent, they will refund but await this. What a fiasco, never ever again. Put me off Pizza Express entirely. They don’t care at all - zero customer service.

My daughter and I had a lovely pizza today in Bracknell. The staff were very friendly. We were looked after very expertly by Alan. The service was excellent and we can’t wait to return.

If I could I would leave no Star ! Arrived cold, missing part of my order and to top it off a hair in my pizza ! Rang Chichester and told to go back on my app for a refund !! Crap customer service!

Worst app ever tried to get the 40% offer off couldn't even order from there absolutely awful went and got a kebab instead was much better and much cheaper , prices on pizza express are extortionate and can't even order from them absolute shambles

I ordered a delivery from Pizza Express this evening. My details were taken and my credit card was billed instantly.

An hour and a half later, with no delivery, I contacted Pizza Express who told me that my order had been "auto rejected". But nobody told me. They had my phoned number and my email address but they just left me to wait. And to add insult to injury, apparently it will take 3-5 days to refund me for the service they never provided.

Was a lovely express for son’s 9th birthday party. 10 screaming kids and our waitress Cally was amazing - thanks also to the manager and staff at Basildon festival leisure

Always had a really good experience. Staff always friendly and attentive

Meadowhall. Sheffield.
I admit the food was good, the place was clean. The staff were pleasant & the service was fine. Prices ridiculous & I mean ridiculous ! We shall NEVER eat here again as I object to paying almost half the food cost for soft drinks ........... CRAZY !

Rip off, went here for my son‘s birthday and cashed in some Tesco’s vouchers before arriving as I remember it was super expensive. On arrival was told cannot use the vouchers and any other deal on the menu i.e. the three course meal deal okay so my son then said I have the app can I have the free doubles as part of the conditions – yes but again cannot use the meal deal or any other deal. £210 for a table of five for some pizzas and a round of drinks and then all of the extras they added without even letting us know. For a basic meal, i.e. pizza, how can you charge £210?

Dirty glasses with lip stick on, lad wanted just water so asked for tap water and there was bits floating in it. So I refused to order any food. The waiter was a d.i.c.k.h.e.a.d and walked away when I refused to pay for the drink and I told him I wouldn't be ordering any food.
He went and stood with his colleagues waving at me and my family as we left laughing.