PizzaExpress Reviews 

Really good and super efficient and communicative service from Emma in the new restaurant in Redhill, Surrey. Top class.

We came on a Sunday around 5:30pm to Pizza Express in Bristol, Southgate. The restaurant was completely empty (I’ve uploaded pictures to show this), yet the staff refused to let us sit in the open area. Instead, they wanted my mother, who is in a wheelchair, to sit pushed into a corner where she could not even move.

This is unacceptable and felt like mistreatment of a disabled customer. When we explained, the staff were not helpful at all. In the end, we decided not to stay and eat.

Pizza Express should take this matter seriously and ensure that disabled people are treated with dignity and given the same access as everyone else.

Delicious food and outstanding service from Sebastian, who went above and beyond to make our visit special. He engaged us in genuine conversation, surprised us with complimentary extras, and even chased after us when we accidentally left a cap behind. A real credit to Pizza Express, and we wish him every success in his future career.

Always enjoy the food in this place and the service is always great too lots of different variety options of vegetarian food which really suits me always go back

I’m so disappointed I drove to Cabot circus to go to pizza express paid for parking got to the restaurant less than half full got table to then be told it would be at least half hour wait for pizza because they had to many Deliveroo orders shame on you pizza express I thought you were a restaurant not takeaway with some seating you’re pizzas are best in the restaurant crap when shoved into a dirty bag belonging to who no”s sweating conjilling cheese home delivery instead of customers in the restaurant buying drinks starters and desserts tipping your staff?

Just had a family lunch at Pizza Hut Headingley and rare you get genuinely good customer service so wanted to mention our waiter Jack. Really easy going, friendly and all round nice bloke. We will definitely be back and recommend.

I bought a BBQ Chicken Pizza Express from a supermarket, and oh dear ... it as dreadful! It was sooo sweet, there was so much sugar, syrup, sucrose etc in it and it tasted dreadful. I don't know what was in it but when I read the ingredients, there were so many , and you know what they say about that! Pizza Express need to get their act together and not keep selling all this appalling rubbish.

We had the most wonderful experience thanks to Mima, who truly went above and beyond to make our evening special. Our son, who is autistic, was having a difficult time when we arrived, and Mima immediately stepped in with such kindness and intuition. She gently engaged him in conversation, asking what he’d like to order, and made sure his meal came out first — a small gesture that made a huge difference in helping him settle.

Throughout the evening, Mima was attentive, thoughtful, and incredibly supportive. She answered our questions, checked in regularly, and made sure we were enjoying our meal. When our son finished eating and began to get a little restless, Mima noticed straight away and invited him to help her prepare his dessert. Watching them chat and seeing the joy on his face when he returned to the table was truly heartwarming.

As we were leaving, our son turned to us and said, “She brightened my day.” That simple sentence says it all. Dining out can often be a stressful experience for our family, depending on how the environment affects our son. But Mima’s care and attentiveness lifted that weight entirely. She created a space where we could relax, enjoy our food, and feel truly welcomed.

We’re so grateful to her and want to thank her from the bottom of our hearts — she turned what could have been a challenging evening into a joyful one. Thank you, Mima. You made a lasting impression on our family. It is such a shame we do not live closer, as we would definitely become 'regulars' if we did.
We really hope Pizza Express also truly appreciates the hard work Mima puts in.

I booked a table at Basildon to celebrate my son's exam results yesterday. It's not our local restaurant but we were in the area. We arrived and explained that we were there for the unlimited deal, (after phoning Pizza Express to check that the deal was on all day) only to be told they had stopped it that day, as "The chefs didn't want to carry on doing it today". Was staggered to be honest, so left. Won't be back.

Always a great experience at Pizza Express. The pizza was delicious, cooked just right, and full of flavor. The team were really friendly and made us feel welcome. Lovely atmosphere too. Definitely recommend and looking forward to visiting again.

We ate at P.E. Canterbury on Saturday evening. We were served by a young lady who was worthy of us taking this time to write this review. We are sorry we didn’t ask her name but if we say that she told us she had been to Folkestone beach that day and had worked for P.E. for four years. That must help you to identify her. She deserves a commendation.

Anyway, she was a delight and, although the food was okay and served quickly, the experience was better than that thanks to her and her service.

The staff were very kind; Gaby was very attentive! The manager, Andy was super helpful as well. We had calamari to start, which was great.

The table had a fly on the table and in a cup. The man started flirting with the people next to us and no whipped cream in the birthday Sunday food was good beside the chips

I wanted to take a moment to share my recent experience at your restaurant, which took an unexpected turn but ultimately highlighted your commitment to customer service.

During our visit, we encountered an issue with our bill, as we were overcharged for our meal. When we brought this to the attention of one of your staff members, we were informed that the dish we ordered was no longer available and that we would be charged for a different option, which was priced higher. We expressed our concern regarding this policy, as we felt it was not fair to adjust the price without prior notice. Unfortunately, the initial staff member was unable to assist us further, and we decided to leave the restaurant feeling disappointed.

However, I want to commend your manager for their exceptional customer service. After we left, the manager came running after us to address the situation. They sincerely apologized for the misunderstanding and acknowledged that what had happened was unacceptable. To our surprise, they not only refunded our money but also offered us an additional amount as a gesture of goodwill.

This level of dedication to customer satisfaction truly impressed us and turned our experience around. It’s clear that you value your customers and strive to make things right when issues arise. Thank you for handling the situation so professionally. We will definitely consider returning in the future, knowing that our satisfaction is a priority for your team.

We’ve just had an amazing meal at Pizza Express at Cribbs Causeway (Bristol )
Friendly staff , very attentive , tasty food and not feel rushed or pressured . The service is always good even though they are run off their feet . Special thanks to Anna Maria love her professional manner yet happy to have a laugh with us too so thank you . I forget the other lady that works there so apologies very attentive and friendly .

Food was tasty and fresh . Service was great . No pressure of hurrying as they need the table . We loved our visit Pizza express you didn’t let us down. Bravo to you and the team at Cribbs causeway x

My partner and I visited Pizza Express Gunwharf Quays in Portsmouth on August 8th and were looked after by Steph. We were there to catch up with a friend of mine, who embarrassed me by failing to acknowledge her service throughout our stay by being stingy when it came to leaving a tip. Thankfully, my other half made me aware of this shameful behaviour once we were outside, and things were rectified. Just wanted to let her know we thought she was awesome...

Massive disappointment in Bury Pizza express.waiting Staff were outstanding, food was stinking. Burnt pizza with thin sparse toppings that arrived cold, due to over demand and under staffed completed meal was 2.5 hours in total. Had to ask for attention and when coming to pay the 3 apps we needed to work failed , thankfully staff over-rode the request and sorted at the till even though initially saying no! It’ll be a long time before I’ll be back in our once loved pizza express. Totally overpriced and gone to the dogs

I went with my to Pizza Express in Liverpool, Albert Dock for something to eat, we were greeted by friendly staff and seated and our order was taken promptly.

It was then I started to notice at the table that the cutlery was dirty annd looked like it had not been washed and there were visible signs that it had been busy with bits of food and litter on parts of the floor. I saw one member of staff wipe a table with a cloth without any cleaner and another table close by beside the main door that had dirty plates, cutlery and glasses left on display while food was being served round about. I spoke to the manager who did apologise and said not only had they been busy but they were also short staffed. I did try to explain that I understood but continued to express my concern over hygiene, the manager was obviously pretty stressed and I did try to explain that I understood, but I am not sure she got my point, so after this I left.

I have been going to Pizza Express for years but I must admit I haven’t experienced this level uncleanliness in a major food chain.

Not sure if I will be going back and I certainly would not recommend Pizza Express at Albert Dock to anyone.

We went to the Swindon Outlet Pizza Express today the service was exemplary and the attention to detail was outstanding. The meal was super ( as usual).

Sophie @ the Banbury light restaurant was very attentive, she helped us with the menu and gave us different options for us and the children. She explained the app and the benefits of downloading the app and using for this meal and in the future, giving us extras and discounts, thank you Sophie, and the rest of the team who also came over when our son hurt himself to make sure he was ok. Brilliant service and the food was great also, living fairly local but having never been to this pizza express chain, everyone certainly left a good impression.