From start to booking a very good experience.got a quote almost straight away.follow up calls with no pressure.when I was ready for booking my agent was extremely helpful trying to sort best options e... Toon meer
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Lees wat reviewers zeggen
Amber was extremely knowledgeable and helpful regarding booking our cruise and stay in Japan. She dealt with my queries promptly and professionally and was able to make adjustments to the package to... Toon meer
Great communication very knowledgeable So easy to book, have booked many times with Iglu cruises, glen was very friendly and helped us through our booking process, fully recommend
I just cannot get my birthday changed in your record. Without the correction I cannot login to P&O account. After phone conversation with a helpful planet cruise agent, I still can't get in to ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Planet Cruise
Geschreven door het bedrijf
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Contactgegevens
1 Quay Point, PO6 3TD, Portsmouth, Verenigd Koninkrijk
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
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Great service no problems good job iam…
Great service no problems good job iam very pleased
helpful ,professional
helpful ,professional, knew what he was talking about,cheerful . We will be pleased for him tom deal with our future bookings
Easy to navigate online system
Easy to navigate online system. Booked many times before with Planetcruise as the prices are always so competitive.
Very good service
i phoned to sort out my holiday and the…
i phoned to sort out my holiday and the guy was very polite and helpful so all went smoothly
Ian went to great lengths to explain…
Ian went to great lengths to explain everything and meet my requirements.
Just booked my holiday cruise with…
Just booked my holiday cruise with Igloo cruising ( I think part of Planet cruise too) and as usual they were fabulous! Amber helped us and checked all the questions we had plus gave us time to quickly discuss before we made the decision. We have been with Planet cruise about 4 times and they’ve never let us down or disappointed, overnight hotels have always been ok, maybe not what you’d book for 2 weeks but definitely for a quick stay ok and transfers always waiting for us albeit we had one Italian driver who I’m sure thought he was Lewis Hamilton !! Luckily he was a one off. Well done Planet Cruise I’d definitely recommend and thank you Amber Barnes for all your help x
The Best
This company was able to book our preferred cabin type on a cruise, when 2 others had not, including the shipping line!
With very own deposit too. Very helpful staff; very clear information. 4th cruise we have booked via them over last few years. Website is very clear. Our go-to cruise agent.
Always use Planet Cruise
Always use Planet Cruise. Very knowledgeable, helpful and friendly agents. Booking process was smooth.
Easy booking experience
Jo was amazing
Jo was amazing. I spent days emailing her with different questions on different cruises. She answered them all quickly and efficiently. She called and was lovely and friendly and when i eventually booked she went that extra mile to make sure i received all the discounts i was entitled to.
This is my 8th cruise booked through planet cruise. Wouldnt use anyone else.
Thank you
Good price and very good service
Wendy was really lovely and helpful in…
Wendy was really lovely and helpful in helping me to book my holiday.
Very helpful young lady very patient…
Very helpful young lady very patient took time to find the best for us here name was Wendy
Just made a booking with planet cruise
Just made a booking with planet cruise. Josie was very helpful and took us through the booking procedure which was very easy. It's always worth going to planet cruise after you have had quotes as their deals always come out on top. Thanks again planet cruise from
Steve and family.
I’ve always had a great experience booking with the planet cruise team.
I’ve booked with Planet cruise for many years. The agents have always been helpful, knowledgable, kind and competent, great service. I like using the filters on their website so you can enquire for the exact details instantly first without speaking to anyone. Also if there’s big issue with the holiday (eg Covid and the Middle East) they give you a full refund.
Efficient booking process
Efficient booking process. Price was reasonable. Majority online and happy with that as knew the cruise we required.
First family cruise, faultless assistance
Booked our first family cruise with our baby and needed help selecting the best cabin and cruise for our new family. Really helpful and knowledgeable, we were assisted and guided as if he was booking his own holiday (I think we were assisted by Anthony?).
All in great faultless service, thank you
Always friendly and polite have used…
Always friendly and polite have used Planet Cruise several times, always satisfied.
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