From start to booking a very good experience.got a quote almost straight away.follow up calls with no pressure.when I was ready for booking my agent was extremely helpful trying to sort best options e... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amber was extremely knowledgeable and helpful regarding booking our cruise and stay in Japan. She dealt with my queries promptly and professionally and was able to make adjustments to the package to... Toon meer
Great communication very knowledgeable So easy to book, have booked many times with Iglu cruises, glen was very friendly and helped us through our booking process, fully recommend
I just cannot get my birthday changed in your record. Without the correction I cannot login to P&O account. After phone conversation with a helpful planet cruise agent, I still can't get in to ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Planet Cruise
Geschreven door het bedrijf
Planet Cruise is the UK's largest independent cruise agent. With over 100 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!
Planet Cruise is financially secure and is ABTA and ATOL protected.
Providing excellent customer service is at the heart of everything we do.
We value our customers’ feedback and we would like to hear from you. If you wish to leave pre or post-departure feedback or raise a complaint please complete the feedback form by logging into My Booking on our website. Here, you can also view details of your cruise booking.
If you have an existing booking and wish to amend it or discuss please speak to one of our live webchat agents
You can also find answers to many questions on our online Help Centre.
Contactgegevens
1 Quay Point, PO6 3TD, Portsmouth, Verenigd Koninkrijk
- 0239 327 7933
- cruise.editorial@iglu.com
- www.planetcruise.com
4,8
Uitstekend
12K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid at all costs - book direct with cruise line through pricematch
Booked through Planet Cruise, easy process. Accepted a moveover offer from the cruise line after the sailing was overbooked for a full refund, Planet Cruise took £300 off the refund stating it was recovering a “non-refundable deposit”, despite the deposit being £150 only. Horrendously rude staff when challenged. Avoid at all costs. If you find a cheaper deal with Planet Cruise, call the cruise line to book direct and they will match the price for you. Would never use again.
22 mei 2026
Review zonder uitnodiging
Antwoord van Planet Cruise
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience regarding your refund and the service you received.
We have tried to contact you to discuss this further, but unfortunately, we haven't had a response from you.
If you would like to discuss this further, please do not hesitate to contact us directly.
Please accept our sincerest apologies for any inconvenience this may have caused.
Kind regards
Customer Experience Team
Great service
Great service, friendly and professional. Really got feeling that they were trying to help me and they certainly did. Thankyou
14 mei 2026
Always book through Planet Cruise
Always book through Planet Cruise. The site is easy to use. Very informative with clear instruction. Competitive prices which always have the edge on other companies.
10 mei 2026
Great travel company and staff to deal with.
The Operative Verity was very friendly, efficient and knowledgeable. She dealt with our questions very well and is a credit to this company which we have always dealt with and shall continue you to do so.
19 mei 2026
We needed to match our booking with our…
We needed to match our booking with our friends for a cruise tour a couple of months after they had booked. Danielle was great and managed to do this for us and adapt our booking so we can all spend our cruise tour together.
Great service.
12 mei 2026
helpful when i eventually got through
12 mei 2026
Kate Whiteley
Kate Whiteley, my Cruise Specialist, was very knowledgeable, very helpful and nothing appeared to be too much trouble.
12 mei 2026
I found i had good customer service…
I found i had good customer service when booking my Cruise
19 mei 2026
Josie was very helpful and very…
Josie was very helpful and very knowledgeable in all aspects of my booking.
19 mei 2026
Information was readily available about…
Information was readily available about different cruises I knew which ship I wanted and that made it easy to see what was available I was a little unsure due to comments about things may change and that it is not certain It is the first time using your service
19 mei 2026
Abbie was very helpful helping us find…
Abbie was very helpful helping us find our perfect cruise for our anniversary and birthday
19 mei 2026
We had no problem,s what so ever…
We had no problem,s what so ever booking with Planet Cruise, they were helpful and it was very easy to book on their website.Keeping us up to date with everything we needed to do before we went.
12 mei 2026
Great booking experience
Maddie was wonderful, very friendly, helpful and knowledgeable. Checked everything for the trip we wanted and made sure we had all the best options available. Great booking experience. Thank you
18 mei 2026
Very helpful …
Josie was very informative and helpful with all queries prior to booking, the following week we went ahead and confirmed the cruise, which went smoothly with all the important details given.
18 mei 2026
The representative I spoke to was excellent
The representative I spoke to, Johanne was excellent and provided us with a good price for our cruise.
9 mei 2026
Good experience
5 mei 2026
Helpful, Friendly and Polite
Although very busy, the staff were very helpful, friendly and polite. Used this company many times and would definitely recommend. They also do very good offers.
15 mei 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.