Posthaste Reviews 

if only theres a no star option i wouldve chosen it. my package has been with the courier since 7:40am and it’s 3:30pm now and still no signs of arriving!

Must be worst courier company? why do retailers use them? why do they not use another courier company. my son sent me a package for my birthday. A card was left on 19th September. I have two dogs and they go off on even the slightest noise so i don't even believe an attempt was made to deliver. i then go to do a redeliver via their website process. Cannot proceed because both on mobile device and laptop the 'next' button doesn't work. I then phone on the Wed 23rd of September. Contact person is very professional - i tell him of the website fault and also relay to him that Avondale is not part of north harbour and if had known that Avondale was an option i might have chosen to pick up but as it was under 'north harbour' on website i never saw it as an option. I gave feedback to maybe fix the IT problem of the next button not working and also correcting the zoning of Avondale under the City option LOL. I requested redelivery and gave extra details of house at back and my phone number. it is now the Mon 29th of September - NOTHING. phone again- wait for almost 10mins. contact person doesn't know where my package and is supposedly going to phone me back with an update. My son paid good money for delivery and yet??? if i offered a service this poor i would go out of business in fact I wouldn't even get started so how does this company still function with such poor accountability and quality of service. supposedly the calls are recorded for training purposes LOL. 1 out of 5 is only for the people on the phone who were at least personable and professional

Driver delivers to the wrong building then signs for it himself.
I have lost two packages because of this. Terrible service.

Incredibly poor service. Apparently the only courier company who struggles to cope with an automatic gate. Instead of buzzing for access, they just return package to depot. Waiting for a fourth attempt at delivery, having had multiple calls to resolve.

If there was a zero star to the service I would give so. Very rude customer service even poor is their delivery service. Over two days my parcel us on board. No sight of my parcel. I live in Hamilton city..You wonder what is going on. Such service should be shut down. The reason why the service ia used ia because some businesses use them for cheap price tags. Anything cheap is also unreliable. Avoid them

Link from seller connects to web site. Excellent. Goods collected, great. 36 hours later, goods may still be with pick up courier, because no updates at all. Take numbers visible on Poste Haste web page, from sellers link, which worked... And no combination works. And the Poste Haste page shows the number's format you should install from the package's label, they even provide pictures. This would be great if you had the package in your hand, then you can see the label on the package you're trying to trace...

Rude staff, rude operators when reporting the issue. Never using this service again.

I’ve never dealt with worse courier services in my life. Both Aramex and Post Haste:

Lie about deliveries – They mark parcels as "delivered" when they’re still sitting at a depot, unlike NZ Post only when its delivered.

Take 5+ days to move between depots – Meanwhile, NZ Post delivers the same parcels overnight (I’m RD1, so don’t blame "rural delays").

Horrible customer service – No responsibility taken, just excuses.

Proof? I can show dozens of tracking histories where:
✔️ NZ Post delivers overnight (98% success rate).
❌ Aramex/Post Haste takes 5 days to a week+, with fake "delivered" scans along the way.

Advice to others:

If a retailer uses these couriers, demand NZ Post or shop elsewhere.

If your package is "delivered" but missing, complain immediately—they’ll likely blame you.

To Aramex & Post Haste:
Stop false scanning and fix your broken logistics. NZ Post proves fast rural delivery is possible—you’re just cutting corners.

Hopeless service (Wellington Branch). Always a problem.

Had a small package sent overnight from Auckland to Mosgiel last Tuesday. I followed up today, the following Monday and told it would be delivered today, still waiting! As we live rural we had the parcel delivered to a town address for urgency, ha! Lack of updates and then incorrect info given. Looks like it sat in Auckland until this morning, so much for paying for overnight.

I ordered an expensive parcel and it was then delivered to the wrong address, then after a call with posthaste, the person said it should be delivered today which it has not been. I am still waiting on my package.

NZ Post have contracted Post Haste for rural delivery in my area and the service has noticeably declined. I’m currently chasing a package that is overdue for delivery to be told the driver attempted delivery today (untrue as I’ve been home all day). Very poor.

If your business contracted Post Haste I won't order anything.
EVERY TIME (current 4) there's an issue.
You have to contact Post Hast yourself and they will tell you a different story every time.
Useless and very frustrating especially if you're rural and are in need of your order (dog and cat food)

I dread whenever I get a tracking number for Post Haste. There's always a problem, from drivers too lazy to knock on the door when it's raining to packages being lost forever. The customer service team are unhelpful and unpleasant. They outright lie about having tried to deliver parcels. Today Sam, the customer service manager for Wellington, refused to put a complaint through. There's no point in emailing a complaint as it'd just land in her inbox. I'm going to have to get a camera just to prove delivery wasn't attempted at this rate. Incompetence from the top down.

Even though I paid for shipping, I was told to go down and pick up my package from a shoe store in U.Hutt (which was supposed to open at the dewey hour of 10am and actually managed to make it there by 10:05). Quaint, crappy and ridiculous. Pick a courier that can drop at NZ Post where everybody ELSE picks up their mail.

When I buy online and things are shipped with posthaste, they always take way longer to ship. Even when items are scanned in local area I never expect for to show up that day.

VERY disappointing service received. Had to collect 4 items and neglected to read the consignment document and thus left with only one. Definitely NOT a great experience.

We live 10 minutes from the Dunedin City centre and they would not deliver a parcel because "they haven't got a rural driver that services this area". Very poor performance considering they accepted the job and got paid for it.

IIt's been almost 2 whole weeks and my parcel still hasn't arrived because of the useless delivery service. I specifically requested a signature upon delivery, yet they just left a card without even bothering to call me. What's the point of having my contact details then?

I tried to arrange a redelivery using the card they left, paid an extra fee to choose a convenient delivery day when I would be home. But did they stick to that day? Of course not. They showed up early when I wasn't there and left another card without even attempting to call me.

When I called their office, the lady who answered was rude. She had the audacity to argue with me, claiming that my payment hadn't gone through their system and I couldn't schedule another redelivery. I asked for a pickup instead, and she promised to relocate the parcel and call me back. Well, it's now the third day and still no response.

Been on board with Courier for 2 days and still not delivered at 7pm second day. One day from Hamilton to Napier then next 2 days touring Napier in the back of a van. Hopefully 3rd day lucky 🤦‍♂️ Had same problem last week as well and had to contact supplier to give them a rocket.