Purple Granite Reviews 

I have used Purple Granite on several projects and find the staff and company a pleasure to deal with. All of the quartz that I have had installed, looks beautiful. The installation team are very meticulous and find them all to be perfectionists! As a company; Purple Granite are very professional, competitively priced and the communication is brilliant. I shall continue to use them going forward and would highly recommend them to anyone.

I ordered a worktop through purple granite a couple of months ago and we are so happy with it, so much so we've recommended Purple granite to family who have just bought from there. Twice we've dealt with Tom who is so friendly and amazing at his job, literally couldn't do enough to help us pick the right worktop and was so lovely in person. (we think he deserves a bonus!)

Had a worktop fitted last November. Recently had some work done which meant we needed a new window ledge 'off cut'. Purple Granite were very efficient using the original order with new templates to produce the offcut and Laura and Keeleigh were fantastic organising the delivery with the least inconvenience to us. Would highly recommend.

⭐ 1 star

I rarely leave reviews like this, but after everything we have been through with Purple Granite I feel prospective customers should know about our experience before spending thousands of pounds with them.

We purchased our kitchen worktops and splashback from Purple Granite in 2018, spending around £3,000. Purple Granite measured, templated, supplied and installed everything, including the splashback directly behind our hob.

Years later, the splashback cracked.

When I contacted Purple Granite, I initially had to chase for responses. I was eventually told that their supplier believed the cause could be heat exposure/thermal shock or structural movement. Purple Granite subsequently inspected it themselves and concluded that it had been caused by heat, something I disputed.

A major issue for me throughout this dispute was the advice we were given when we bought it. Purple Granite maintained that care and maintenance instructions warning about heat had been provided when the worktops were installed. I repeatedly explained that I had checked all of the paperwork we received and we did not have those instructions. We had certainly never been specifically warned that the splashback they had measured and installed behind our hob could crack through heat exposure during use.

Their Managing Director subsequently told me that it was neither reasonable nor feasible for them to verbally explain every possible misuse scenario during installation.

That response still astonishes me. I wasn’t expecting an explanation of every conceivable scenario. I expected a specialist company, which had measured the kitchen and knew exactly where the hob was positioned, to tell us if there was a material risk associated with putting that product there or if there were particular precautions we needed to take.

Purple Granite did inspect the damage and attempted a repair, which I acknowledge. However, they refused to replace the splashback at their cost and maintained that the damage resulted from misuse rather than any problem with the material or installation.

I ultimately took the dispute through the Small Claims Court. I did not win the case because I was unable to prove, to the required standard, that the material itself was defective. I include that because I want this review to be completely transparent. The court outcome does not change my experience as their customer or my view of how my complaint was handled.

What started as a cracked splashback became months of emails, chasing, formal correspondence, mediation and ultimately court proceedings.

Knowing what I know now, I would never use or recommend Purple Granite again. My advice to anyone considering buying from them is to ask for every care requirement, heat restriction, warranty exclusion and limitation in writing before ordering, particularly if stone or quartz is being installed around a hob or other heat source.

I wish somebody had told me that before we spent £3,000.

I just want to say that Tom, in the Purple sales team - went above and beyond to help us with the overwhelming process of finding a worktop. He gave us a great quote, and helped find ways to reduce the cost for our tight budget and nothing was ever too much trouble. He took great time and care explaining everything to us. It’s rare to have customer service like that these days and Tom was a joy to speak to.

Impeccable customer service thank you so much Purple!

⭐⭐⭐⭐⭐

We’ve had such a fantastic experience with Purple Granite from start to finish. From the moment we walked into the showroom without an appointment, the whole process was made to feel easy, personal and completely stress free.

We were greeted so warmly by Laura, who was incredibly knowledgeable and really took the time to help me choose exactly what I wanted. Kirsty was also a huge help, arranging payment and making sure everything was checked and ready ahead of templating.

Rich came out to template and was brilliant so personable, knowledgeable and happy to explain the whole process and answer any questions. It was genuinely a pleasure meeting him, and I hope he has an amazing holiday in Bali!

Aron and the fitting team (sorry I didn’t catch everyone’s names!) were absolutely fantastic. They were quick, efficient and incredibly professional, but most importantly they didn’t leave until I was completely happy. They talked me through the aftercare, checked everything thoroughly and even polished out a small sharp area for me before they left. Such a lovely group of guys and a credit to the company.

Lucy has also been brilliant following up afterwards and confirming that a chopping board that was accidentally missed will be sent out to us.

Renovating a home can be stressful, so to have one part of the process feel this effortless and enjoyable has been such a refreshing experience. Every single person i dealt with provided genuinely excellent customer service.

Laura, Kirsty, Rich, Aron, Lucy and the rest of the team are huge assets to Purple Granite, and the management team should be incredibly proud of the service they provide from day one right through to installation and aftercare.

I would absolutely recommend Purple Granite to anyone wanting to make adding a little luxury to their home as easy and enjoyable as possible. Thank you all!

At last, someone who goes above and beyond to provide exactly what you want!
From the first visit, where we couldn't find what we wanted, through the arranged visit to the importers, to the measurements and the final fitting, it all went smoothly.
A slight hiccup due to our choice of hob was dealt with immediately by the fitting team.
Our kitchen surfaces have now stood the test of time and are as gorgeous now as the day they were fitted.
Superb value for money; fantastic attention to detail; excellent customer service.

The worktops we received were not the same colour as the sample from which we ordered. Lucy, the MD at Purple, contacted us to assure us they would replace the worktops with no extra charge and she would personally take it up with the quartz supplier, who was responsible.
We visited Purple's showroom, where Lucy patiently showed us all the options. We now have our new worktops in place and they look great. We couldn't be more pleased.
The customer service from Lucy at Purple was absolutely first class throughout, especially as the problem with the colour lay with the manufacturer and not with Purple. We cannot recommend Purple highly enough.

Our granite was fitted two years ago. Ordering was easy and straightforward.
Communication was not the best as the fitting team was delayed because of a previous client who was “demanding”. They were meant to arrive in the morning, they have arrived in the afternoon. We had to chase them up. No one told us what was happening. The fitting was rushed as they were running late. At some point, it was even a question if we should not reschedule the fitting. They finished after 20.00. When they finished we were asked for a review on the spot. The review was a tick box exercise for us, we had just moved house and having a lot of work done to it, and having a little one at the time.
We were just relieved that it was finally fitted.
The next day we noticed that the joints are uneven, gaps where they have applied resin, or in some areas too much resin was applied. The edges were not polished properly and slightly uneven. They have attended a second time to tidy the resin and made an even bigger mess of it. At the end we were asked to sign, but we were told that it was to sign that they have attended, not that it was a sign off.
Since then we had to live with and look at this faults everyday, which took the shine off our new kitchen, hence the review now.
We would choose a different company if we would have to choose again.

Having been looking to renew our kitchen work top for over a year and not found the right company we were given put in contact with Purple Granite by Kitchen Depot in Telford. Laura the Sales Manager was very professional and said she would take away all the stress and get it sorted. We meet her at the end of February choose our worktop and by the 18th of March we had our beautiful Quartz Work Top which we love. We would just like to thank Laura, Rich, Arran and the Plumber for their amazing work and such a brilliant team and do Purple Granite proud. We are super happy thank you so much and would recommend to anyone looking for a new Work top thank you all so much Julie & Martin 😊

Long story short. Some issues took a while too long to resolve (3 visits and two months) but were eventually completed and the product looks good.

The customer service team need to be as attentive and responsive as the sales people.

As a customer it had initially ruined what was something I was excited about having in my new kitchen because of a couple of things that were down to attention to detail and actually listening.

I had a visit today 16/04/26 by James, he was reasonable and sensible he reworked the issues to a much higher standard than that which had been deemed by the first two teams to be within industry standards.

My initial review was somewhat more critical/direct than this one and I would suggest that a bad review should not be the route to satisfaction for both the customer and the business.

I would also suggest that the industry standards are accurately reflected in your pre sales process. 5mm joints is not something you show in your sales blurb and should not be in the fine print.

I would have given 5 stars for what the end result is now if it had been delivered two months ago.

Have used this company several times and each time their prices, customer service and delivery have been excellent. The installation team were great, very tidy and friendly. Would recommend.

Really impressed with Purple Granite, we found them to be less than half the price of Wren kitchen’s and better quality stone.

Had it templated and fitted in 3 days with no issues. Their comms and engagement throughout was exceptional.

The added benefit of getting free tickets to the Harriers football was a nice touch too.

Would definitely use again and recommend to friends.

From start to finish, Purple Granite have been a delight to work with. Their sales and customer service teams are wonderful. Everyone you meet or talk to on the phone is friendly, polite, professional and helpful. They reply to emails quickly and resolve any issues promptly. You can really tell it’s a company that prides itself on its reputation and doing the right thing. I don’t often write reviews as I worry that someone else’s experience might not be as good but I genuinely don’t have that concern with Purple. Thank you for fitting my beautiful worktops - I’m obsessed with them!

Amazing company offering the highest standard of service.

terrible experience waste of time and money

Have to say from start to finish everything was first class.
From our first conversation with Eve we felt we were being looked after and would get a quality product.
Communication on dates and time of arrival were superb surveyor and fitters did a great job and we now have lovely quartz worktops

In response to Purple Granite reply to my original review.
I need to correct several inaccuracies in this response.

The issue is not a subjective “visual compromise” caused by uneven units. A section of the worktop was cut approximately 6mm shorter on the front edge than the dimensions agreed at templating, resulting in a clear and measurable defect. This was raised immediately and supported with evidence. At no point was a recut of the affected section offered.

Purple Granite made three attempts to correct this and are now offering as a resolution the proposal of the removal of the worktop and additional remedial work to my kitchen units for an error that was not of my making. This is why that option was declined.

Regarding the upstands, thinner 150mm upstands were agreed at the point of order in Purple Granite’s Worcester showroom. I was later told at templating that this was not possible due to the nature of the granite, which was subsequently confirmed to be incorrect by the granite supplier. The initial upstands were also templated too high, preventing plug sockets from being fitted.

While multiple visits were made, they did not result in an acceptable or proportionate resolution and I have no paper or other copy of signing to accept the work. My review reflects my genuine experience of both the installation and the handling of the issues afterwards, and I stand by it.

IN RESPONSE TO PURPLE GRANITE REPLY

If the granite worktop section had been cut to the agreed template measurements, this issue would not have arisen. The section was undercut by 6mm which I reported immediately. The only resolution I have ever requested is a recut of the faulty section to the original template dimensions.

Purple Granite did not acknowledge this request and instead dismissed a recut, which I believe would have been a more appropriate and proportionate resolution for us both.

I was told on three occasions that someone would attend to assess the issue. During these visits, no measurements were taken. Instead, the sections were repositioned and edges were ground. This did not resolve the undercut and has resulted in a compromised installation, including the need to use infills around the cooker to conceal visible gaps created by the undercut and subsequent adjustments.

I am not a worktop fitter, yet I have now been asked to provide measurements and accept responsibility for a recut. I relied on Purple Granite as the specialist I paid to carry out the work correctly.

This matter has now been ongoing for four months.

Exceptional service from office to fitters

Super service from start to end from all the team at Purple.
Very happy with quote, delivered expertly when templates taken and fitted superbly. It all looks great and very satisfied 💥💥