Radissonblu Reviews 

Been using Radisson Blu for over 15 years and hundreds of stays. One minor issue and I come to realise how abysmal their customer care is. No ownership, accountability or care shown and bounced between hotel and customer care department. I've requested that my account be deleted and they can keep my points.

Stay at the Radisson blu Cardiff and what an awful experience!! This was because in February and even now in march still have no refund or even an email back! We found a used dirty condom in our room reported it straight away manger come to look and went to leave it there and then have since been accused of planting it myself and also saying I’m know for doing this and have done it a few times I’m absolutely outraged!!! I will never stay at this hotel again and I will continue to try and get my money back after this awful time the staff should be completely ashamed of their self it could have all been sorted with an apology and some sort of compensation but instead they would like to slander a completely innocent custom who trusted in there 4 star establishment

Literally the worst meal I've ever had.
Myself and my family drove down to Stanstead today as we have a flight tomorrow and are staying at the hotel. We hadn't eaten so we went to the onsite restaurant...well I wish we just went to the maccies over the road.
The waitress who comes to see us seemed to know no information about the menu at all but we didn't really mind.
We ordered a malbec the waitress brought it over poured the wine and part way through drinking it pointed out that she brought a completely different wine. Didn't say sorry, didn't ask if we wanted it changed. We again shook this off.
My mother ordered a linguine and penne pasta arrived. She explained she ordered linguine and they informed her that was all they had? The waitress never mentioned or checked this was okay.
I ordered a pasta arriabata and once arrived the waitress allowed me to put the first fork in my mouth and came over to ask how everything was. We didn't really know obviously because we had barely started eating so we just said fine and she left. The pasta tasted like plain pasta with dolmio sauce. No flavour at all! I ate about a quarter before I couldn't anymore and when she came to clear it I explained it was not very nice at all. Again no apologies, no asking how she can help... she literally just walked away.. brought the bill and had the audacity to have a 12.5% service charge so I asked if this could be removed and she rolled her eyes and stopped off to do it. I explained that the pasta was not nice and could she remove it from the bill and she said no. Because I ate some and she asked if everything was okay and I never mentioned anything. SHE ASKED ME AT MY FIRST BITE. pizza was bland, steak over cooked and all of this would probably be okay if it was a reasonable cost. But £14 for plain pasta?????? Rubbish service, rubbish food and mental cost. Avoid.

Radisson Blu Leeds. Bland interior and small rooms but a good location on the Headrow. Breakfast was fair to good. Bar was overpriced and cold. Staff were reasonable but distant. They have a car park underneath th hotel operated by Qpark and Radisson I offer a 35% discount on parking when you stay at their hotel. Unfortunately the ticket I was given didn’t work and so I was obliged to pay the full price. When I contacted customer services, (spot the oxymoron?), I was referred to the Leeds hotel who suggested I talk to Qpark?? I explained my contract was with Radisson and not Qpark and received the silent treatment. It really isn’t the money - it’s only £10 - it’s the appalling attitude of, “we’ve got your money now do one”. I shall avoid in future and go back to the Hilton.

Stayed at the radisson blu Hotel in Istanbul,

Excellent service, welcoming and friendly staff, I will definitely return.

We stayed at the Radisson Blu in Milatos in Greece in July 2022 and seriously wished we hadn't. Basically all of the issues that other Radisson Blu guests experienced in this review applied to our stay. When I contacted customer services highlighting the very numerous issues with our stay I got a response back from the "Quality Director" of the hotel (which is a laugh) which STARTED off with: "the guest is deliberately distorting the truth with the sole aim of getting a financial benefit in the form of a refund" which is quite frankly an unbelievable response and clearly a standpoint that they were never going to address any of the issues I raised. Issues such as:
Fridge not working / Fan in bathroom not working/ Cigarette butts stuffed into outside partition wall / No proper glasses or cups / Sink & shower not working properly / Lights not working in our pool / Litter all over the pace when we arrived / Bars and restaurants who could not take cards or cash as they had no idea as to how to deal with non all inclusive guests - I could go on and on!! In general the place is quite rough in areas (broken masonry, needing painted etc) and although the majority of staff were pleasant, too many of them had clearly received little training and could deal with virtually none of our issues despite frequent requests during our stay. Even when I supplied photographs they did not acknowledge the issues. The few responses that I have received completely sidestepped the issues and the rest was pure fabrication on their part.They were not remotely interested in customer feedback which might actually improve future guest's experience.
Don't go.

What a nightmare it has been trying to deal with this company to even get a booking. I had planned a stay at the airport hotel to avoid any stress of getting to the airport on the day of travel - only to have ten times the stress before caused by Radisson Blu.

The hotel website says additional people and beds can be added to a room for an additional fee. I reserved a room online and sent a request for the additional bed and request they tell me the cost for the additional bed. I had to wait for several days for a response from customer services. When it came I was thanked for being a Radisson member and told they had updated “the same in remarks” but it was subject to availability. I didn’t understand why they had updated my membership status in remarks or what “remarks” were. I certainly couldn’t find anything in the my reservations area of the website. What really concerned me was their next sentence that the bed was “subject to availability”. I replied asking for clarification and how could the hotel not know whether there would be a spare bed available for my booking several weeks in the future? I also asked how they thought I could continue with a reservation when I would have to wait until we arrived to find out if one of us was sleeping on the floor?

The response, when it finally came, was an apology for inconvenience, no answer to my questions and a reiteration that the extra bed was subject to availability.

Clearly not getting any answers, I sent a tweet to Radisson Blu and received no response.

I thought maybe if I dialled the hotel direct I could resolve the issue - could they confirm and additional bed, or did I just cancel and book elsewhere with a guaranteed number of beds in the room? I was wrong.

The direct hotel number took me to what seemed to be a central number. I explained the situation to the representative who then told me off for booking a room for 2 and when I said I had entered details that there would be 2 adults and child she argued with me and told me I had said there would only be 2 guests! I had to point out I was a customer looking for help and she was arguing with me telling me what I had done as though I had no idea what I had done. She proceeded to argue and talk over me and would not listen to what I was saying. She got nowhere near answering my query because she would only say I shouldn’t have booked a room for 2 and continued to talk over me! The website clearly says additional beds can be arranged.

I am going to have to cancel the booking because I can’t get to have a reasonable exchange with this company and be told clearly whether there will be an additional bed in the room. They seriously expect me to turn up and take my chances as to whether one of us sleeps on the floor?! The room cost is nearly £250 for the night and I really expected better from Radisson Blu.

We booked for one night at the Radisson in York for Saturday 2nd July. Three days before our stay, my husband tested positive for Covid. I therefore did the decent thing and immediately cancelled our booking only to be told that there was no refund available. I spent hours trying to contact them, speaking to offshored call centres in places like the Phillipines to no avail. The hotel does not appear to have a complaints prodecure, or certainly not one that is advertised. We are wishing now that we had ignored the positive covid test and had risked infecting the staff and customers. We of course have a sense of decency so would not consider this, but Radisson are shameless money grabbers with no conscience. They are now Chinese owned which probably explains the poor business practices not suited to a British clientele. I will never book with them again and will advise everyone to avoid them like the plague.

Really bad customer service. All you get is standard responses or no responses at all. They say they have a price match guarantee but it’s rubbish as you have to claim within 24 hours of booking. How is that a guarantee. I have booked two rooms priced at over £900 per room as booked just after covid so no refundable. The price is now £600 per room so £600 less. Nothing they can do though. This is taking advantage of the covid situation and is disgusting.

If I could give no stars , I would, disgusting , been trying for 2 hours now, to get through to reservations , been taken on a world trip with call centres , got through to same person 4 times , Julie in the Phillipines , trying to complain, no one available , Stanstead reception , are apparently so busy, try my life today as a nurse , you don’t know busy! So, after a nursing shift with no staff hardly, I’m being told by reservations to ring the stanstead number and press option 4, done that 5 times, as I’ve waited so long, I keep getting cut off , disgraceful company , stayed with with you many times , never again ,
My Husband is currently waiting to customer services via Julie in the Philippines , he’s a London black cab driver, will never recommend Radisson Hotels to any tourist or visitor, we know this has been recorded, and would appreciate your feedback, we had a stay with you cancelled during covid , moved to another hotel, due to you having isolation people staying , we accepted that and moved , no recompense, The Hilton by Hamilton at Stanstead stepped up and accommodated us , we came back to you again, and you have treated us like scum, sorry , but that’s how we feel ? My husband has just spoken to someone again , she has cut my husband off , as he was saying he was deaf and shouting ? She was laughing and then cut my husband off , all we wanted was a price ? We are obviously upset , as spent a few hours now trying to speak to Stanstead reception ,we do have a gratuity owing from a past experience with Stanstead Radiison Blu, during Covid, disgusted guests ,
Karon and Terry Pimm

Quite honestly the worst hotel chain around. No email customer service, no direct hotel telephone numbers, no response to hotel emails and phoning general customer service is worse as they know nothing about individual hotels. All in all trying to find out anything about a hotel that isn`t made public on the internet is impossible.

Terrible experience at stansted - an hour check in - wrong rooms allocate - - couldn’t change - they never answer any complaints - then at a later date had to book again - they refused to answer an immediate change to the booking - they just don’t care - there is no way of speaking to them if you want to complain or change anything - dreadful - avoid them

I checked into Radisson Blu Edwardian Heathrow Hotel & Conference Centre, London this evening. I was resting in bed one hour after check in and had another guest walking into the room using a card that was opening our room. Asked my partner to go down with the card to make sure that the person walking into the room is not a fraud. He goes down and ends up getting 2 new cards after 15 min, while i had to stay in the dark in the room. He comes back and the cards do not work again!! Its 10 pm and we have been to the lobby 3 times and another guest have opened our room door with the key from the hotel! Angry and frustrated. I wouldn't want to pay 85pounds for 8 hours if I wanted this service!
Really bad!!

We have just had a fantastic spa day for my daughters hen party at durham. We were looked after by Jess, who made it a fab experience. Prosecco & platters of food, a reserved seating area with balloons. Nothing was too much trouble. I would thiroughly recommend this venue & would like to thank Jess & her colleagues for making it a day to remember.

We booked a weekend break in Edinburgh. 2 days after booking we received an email offering 25% discount if booking from 1st April. I rang asking if we could access the discount offer because we arrive on the 1st April only to be told as we’d already booked and it was non refundable we weren’t eligible. I contacted their CEO about the matter who didn’t bother to respond.
The room in the hotel was fine, we’d upgraded when booking, it was spacious, clean and comfortable.
The flip side was you only got 2 coffee pods for the espresso machine so if you wanted another coffee later on, tough luck.
The cooked breakfast we’d over paid for was very poor, the fruit juices were so watered down they were tasteless.
The bacon was undercooked, the fried eggs were watery, the scrambled eggs were runny although the sausages and mushrooms had flavour. The food was lukewarm when you plated up so was cold when you got to your table.
I would advise not paying for breakfast and go outside, there’s plenty of cafés at very reasonable prices and good quality.
On the whole I found area’s of the Radisson organisation disinterested in retaining customers loyalty for monetary gain.
Lord and Lady Evans

Issues with the app and website meant I was unable to complete my booking. The call centre was closed and by the time they replied to my emails / had fixed the issue the price has increased significantly. Even though they caused the issue Radisson refuse to honor the original price quoted.

I can strongly recommend the RaddisonBlu at Stanstead; The front of office staff were incredibly helpful and the level of service equal to that of some of London‚s finest hotels. The showers are great and the mattresses are super comfortable!

Booked a room at last moment at Stansted Airport as plane very delayed so couldn't continue journey. Great experience from walking in the door to leaving the following morning. Staff extremely helpful and friendly. The room was extremely clean with everything you could need from tea and coffee tray, iron and ironing board, hairdryer, slippers, make up mirror and lovely fluffy large towels. The water was hot and the power shower wonderful. Items supplied in the bathroom excellent. The breakfast was outstanding. The choice overwhelming. The fresh pineapple was delicious as was the lemon sponge slice! A bit indulgent for breakfast but it was yummy. Orange juice very good as was the coffee. Strongly recommend this hotel. IT REALLY IS WALKING DISTANCE FROM THE TERMINAL. Takes about 4 minutes and you can take your trolley and leave it outside.

Radisson cancelled a booking I made last September for a stay in June. It took them 4 months to realise they made a mistake with their prices. They are hiding behind T&Cs. Meanwhile prices have gone up. Take ownership & honour my booking.

My booking got cancelled because the Gov took the Hotel for Covid quarantine. I called the reception and asked for support or alternative solutions to be relocated to another Hotel and Diana the supervisor at the reception was extremely rude and was not even bothered my call and when I asked for help she simply said "No", she didn't even apologise or try to assist me in another other way. This is totally unacceptable for a 4 star Hotel.