Radissonblu Reviews 

Despite assurances that the guests I booked accessible rooms for in Birmingham Radisson Blue would be allocated these rooms, on check-in it turned out that was not the case. So I was advised to email two email addresses to ensure that this does not happen. Guess what...no response from those that I emailed. Bad customer service.

Stayed at Radissonblu Stansted, and very disappointed. Found it hard to find from the airport building, and there were no signs in the hotel car park which I had to walk through in the dark. Very long queue at check-in (not good when people arriving off journeys!) and although I'd checked in online I was told I had to queue too, but then (as I made a bit of a fuss) a receptionist dealt with me and gave me a key. The room was fine (very comfortable bed) except for one very important thing - the curtains did not reach to cover the whole window so bright light shone in which disturbed my sleep before an early morning flight (the whole purpose of getting the hotel room was to get a good night's sleep before the flight!). The staff were very pleasant and friendly.

Stayed at this hotel last weekend. On arrival was given my room key only to find the door already open and dirty towels and bedding thrown on the floor. We had already paid for an upgraded room.
We had to go back to reception and be moved to a different room.
The swimming pool was packed, later found out the hotel offer cheap price spa days. Sauna and steam room overcrowded. Given the situation with covid, things should be put in place to make sure spa day numbers are limited so hotel guests can also make use of the facilities.
Breakfast was rubbish, things been left and ran out so we had to stand waiting until the refilled items etc.
Stayed in loads of hotels and deffo wont be going back here again, or using Raddison again.
Sent an email to head office, to be told sorry and we look forward to your next stay. Sorry Raddison, but you can shove it !!!!

Hello, is that the Radisson Blu Edinburgh? I’d like to book a room for four nights at £350.00 per night…. does the rate include tea making facilities in the room, as I’m an Englishman and drinking tea when I wake up is very important to me…. Yes Paul, the room comes with tea making facilities….. Sadly, poor Paul woke the next morning to find no tea in the room…. he also found the phone to reception wasn’t working….. he washed and dressed and headed for breakfast thinking even £50 a night travel inn can ensure there’s at least one teabag in the room….. minor divert to the cornflakes via reception, teabag problem sorted for morning #2, or so one would think….. no chance….. five teabags were delivered, but by the next morning, the chamber maid had trimmed that number down… If you were managing the Radisson Blu Edinburgh and you ran short of tea bags, would you a) raid Paul’s room …b) send a team player out for fresh supplies…. I have no plans to ever stay at a Radisson Blu hotel ever again… In fairness, the Hotel refunded £100, money I gifted to charity, but they took 5 months to do so…. the issue was never about a refund, it was about a large hotel group charging top dollar, making a promise and failing to deliver on something so simple as a teabag…..

Website is advising of rates that arent available. When i rang customer services they blamed the internet , then high demand , then informed me i couldn't lodge a complaint. To top it all off they hung up on me. Shocking service and as a Radison member i would haven expected better.

Served in the restaurant at East Midlands Airport by the lovely Cally F

Radisson Blu Durham a fake 4 star Tired decor with lovely staff (especially Dan the Bars Manager!) but poorly trained ! Food is bland little choice & overpriced
Beware the offer of free breakfast through to September 2021 as we booked well in advance & paid £13.90 each for breakfast inclusive but no rebate at all received ? Booking . Com could not help us even though we booked through their site ?
Dave

My experiance from Heathrow, March 2016:

Overall I was very happy with my stay. The bedrooms were lovely. Clean and very comfortable! The bed was amazing and the shower surprisingly simple to use (normally my biggest issue in a hotel!).

Reception were very happy to offer complimentary late check out, which was a lifesaver with my late night flight and were helpful to provide the information on the airport shuttle. Very friendly and approachable.

The only thing that let down, in my opinion, was wait times. This was usually to do with the restaurant more than any other service. To be fair it was quite a busy restaurant! The staff were friendly and the food is very good. I would come again but next time order room service, as the selection of food that was available at the restaurant was also on the room service menu.

Would definitely book again if flying from Heathrow, my only regret is not trying out the spa!

While the hotel looks nice its only as good as its and their staff and abilities which sadly are appalling.
I had their breakfast and to my disgust there was some chemical in my apple juice. After drinking this i went to reception asked for the manager Catherine and explained this. She first tried to deny it and explain it was impossible but after smelling my drink she said it needed investigating and offered me an orange juice instead. No offer of a refund or to medical assistance. I went back to my room where i was then sick. i came down to checkout and the manager didnt even ask how i was feeling. I informed her i had now been sick to which she said "ok".
I responded saying this wasnt ok at all and why was she not even bothered about my health or the situation. She explained she didnt know how to deal with this and just gave me a bottle of water.
20 minutes after leaving she sent me an email saying i should seek medical advice if i felt worse. She then called me midday to see how i was and to apologise for not attending to my medical needs which was kind of her but doesnt make up for the pure negligence that morning and lack or training or process in place.
they referred to a 3rd party company who responded saying there was no evidence and the hotel followed all procedures correctly despite the fact i have an email of Catherine apologizing for the way she handled it. They made their conclusion without asking me questions they needed to fill in on their form as thye sent me that in error to fill in which i sent back to them.
Hotel hasnt contacted me to offer any refund or compensation / free stays since which again is disappointing.

Youre only as good as your staff and the training you provide them which appalling and could of been fatal if a resident had an allergic reaction

Stayed during lockdown. Place very clean and good hygiene management in place

good service, easy booking and very nice food. Thank you staff especially Safia.

Went here for bruch. Great quality and price, great service. Worth it.

Currently very poor value for money as Covid-19 restrictions have greatly affected the services and facilities.
During our July stay, the Pool, the Gym, and the Spa were closed. There was no buffet breakfast and our room was not serviced for the duration of our five-day stay; on request staff left requested items (towels/bedding/toilet rolls/tea bags etc) in a bag outside our room but would not enter.
It felt a bit like camping indoors !
The Manager also refused my request for a partial refund to reflect the reduced level of service.
I would recomend booking elsewhere for the time being !

Outstanding service from East Midlands Reservations Manager Rebecca Kitching who was happy to assist with printing vital documents for one of our clients to sign on a very tight timescale - and not even a resident.
Great to see such a can do attitude - well done!!

Awful customer service. I had pre paid my room and they said policy is to charge my card a further £50 and that I wouldn’t get it back for a few days.

I just wanted to stay with no room charges and leave in the morning.

Staff members said it’s policy but I’d paid for the room in advance.

Awful service and I won’t be using this hotel again and I’ll happily write a 1* review everyday because that’s what this chain deserves.

Radisson blu Birmingham.
Firstly allow plenty of time to park if you arrive by car - it took me an hour to find the obscure NCP advertised. I'm in a suite, and without wishing to be elitist, there is quality of service to be expected at this level.
It's stuffy and airless, and as you wouldn't expect windows at this height you should expect effective air conditioning. It's not.
It switched off in the middle of the night
accompanied by an annoying flashing light.
Breakfast is not served after 10 ( brusque brush off in the restaurant) so good luck if you arrive from overseas.
The tv offers only freeview and no movies, and the interface is clumsy and slow. The advertised pool facilities actually don't exist, so if you do finally manage to access what the hotel offers, all you get is a sparsely equipped gym, no pool or spa.
I asked for housekeeping to service the room, and 2 hours later this wasn't done. The mistake clearly was to contact hotel "service"
as a word with the actual housekeeper had some one there in minutes.
This morning the tv doesn't work at all. By the end of the day tv was still blank and the aircon still not working. I was finally moved to another suite, where the tv was not working. The air con was however, but not adjustable. It was arctic within 30 mins and remained so despite my increasing the temperature. It failed again completely just as the fire alarm went off intermittently - not a scheduled test. I passed a harassed and worried employee ad I left talking anxiously on her phone.
This hotel has Serious Problems.
That's Radisson crossed off my list.

We booked two rooms for four adults for 4th July 2019, in the RadissonBlu Hotel in Cardiff.

Before writing this review, I initially left feedback on Radissonblu's website on 11 July. Received no reply. Did the same again on 19 July and again have had no reply to my feedback/complaints.

For a hotel chain to ignore the points I raised are unacceptable.

When we asked for items on the room service menu that were shown to be available 24 hours a day, we were told only Pizza or cheese sandwich available!!! For a hotel that makes many claims on its website, this was totally unacceptable.

The room indicated free items available in the room, of which the Nespresso Machine was not there, nor were bathrobe and slippers included.

For the price of room there was an unacceptable untidiness. The kettle was unhealthily unacceptable for the amount of limescale both inside and around the pouring rim.

The breakfast delivered to the room did not have several items such as yogurt, fruit, or juice.

We've had better service and value for money in hotels around the UK and other countries, whose websites make more modest claims about what's on offer.

Stayed at Manchester airport recently, normally hate hotels but this was a really relaxed and friendly experience. Thanks

An upper class feeling hotel with down to earth customer service.... Stayed in the letter Kenny branch. Loved every second amazing service from all staff from front desk to cleaning service. Will definitely stay again!

A big thank you to Leyla, Reservation Manager at Radisson Blu East Midlands Airport. She listened to my somewhat exceptional circumstances, caused in the main by Thomson Holidays, and agreed to recommend to Holiday Extras that a refund was fair. It is so refreshing to discover people like her who not only are empowered but consider all the facts and make an intelligent, 'human' decision.