Richford Motor Services Ltd Reviews 

Jamie T from Leicester was a Great help!
And Went above and beyond

Paul from Richford saved my bacon today. I have recovery with green flag, and my clutch went in the fast lane of the A1. I had to ditch the car in the grass and was very close from going in a draining ditch on one side, and lorries hammering past on the other side. Not a good situation. Paul turned up, and got cracking, cheery but capable demeanor. I was so glad to have my car in his hands. He arranged a rolling police block and towed the car away from the ditch and got it loaded and off the fast road all very smoothly, and up and on the truck within 5 mins. I can't thank this recovery driver enough. He had everything under control was kind and cheerful when I was worried stiff.

Dan Frost recovered me and my vehicle home in the early hours this morning. He was very helpful and professional. A credit to the company, respectful in my hour of need. Thanks richfords and Dan!

Although I'm a member of the AA they were unable to send a breakdown truck in the early hours of a Sunday morning and sent Richford Motors instead. I must congratulate the firm and their excellent breakdown truck driver Chris Rowland who was very competent and helpful. He managed to change what appeared to be a horrible experience at first into a not unpleasant one. Thank you both.

I spoke to Sophia today, very friendly and very helpful a pleasure to speak to, thank you for your help today Sophia :)

RAC sent Richfordmotors to recover my car and caravan.
Recovery driver Dave was courteous and very professional, going the extra mile to make sure we arrived at our destination safely.
Would recommend this business 100%.

A huge thank you to Chris R. for providing assistance last weekend and recovering us from Milford in the middle of the night. He remained professional and really friendly despite a long day at work. We were in good hands and got home safely. Thank you Chris and Richford Motor Services! Anna, Derby

Recovered my MG ZS and delivered it to the garage near me

I wanted to extend my thanks and give a mention to your breakdown team member – TOM

He helped me when my car broke down and was VERY helpful, knowledgeable, calm, collected and put my mind at ease regarding what would happen to my vehicle after he had collected it.

He is a great guy and a great asset to your company !!!

Please thank him for the help he gave me, I really appreciated it.

The WORST experience for me and my partner. After an already traumatic car crash the police doing there bit, the police told us we can collect our vehicle. Had to practically tell the staff here how to do their job!! As they were not willing to give back our vehicle. a little compassion and respect would not have gone a miss from the rude ‘staff’ at Richford Huthwait. Not sure if they’re aware but having a huge crash like we did is not something that happens on a regular basis so understandably we were confused of the process and their regulations. From the first phone call to collecting OUR vehicle was nothing short of painful having to deal with these boys. I understand they’re just guys covered in oil and gas, struggling with any people skills however I think manors are a bare requirement in any work environment. Unfortunately they are contracted through the police so in incidents like ours the vehicle automatically gets taken to the compound, IF you have a choice please avoid these at all costs. Oh, talking of costs they also absolutely rip you off. Charged extra to lift the vehicle up to put in the recovery truck WE organised and then all the VAT on top. Fix up lads

Dan picked up my Ford ranger promptly got it loaded up and on the way home. This is where the challenge really began. I live in a little culdesac on an incredibly narrow street. To say it was a challenge to reverse a truck of that size up my street and around a sharp turn is an understatement! How he did it I have no idea but that is a level of skilled driving I have never seen! I did say I was worried about leaving my car on the main road and Dan certainly delivered! Not only was he top guy who managed to make me laugh when I was already freezing cold and soaking wet but he certainly went the extra mile to deliver a first class customer service! Rockford motor services Dan is an incredible asset to your company and I really feel his service should be recognised! Cheers Dan you made a pretty rubbish evening a bit better

Richford came to my rescue after my job was passed to them via the RAC. Arrived within 90 minutes. Towed me to Bradford from the M180. Friendly driver - nothing too much trouble.

My recovery truck driver was called Steve from wigston depo, he came to me with nothing but compassion to my situation. I had broken down in a very low ride height classic VW truck and my journey to York from Wales was documented online and my breakdown has been nothing but stress and a bit of a mission being turned down by other transport companies. However Steve pulled up, I was loaded safely in less than 5minutes. He clearly has experience with lowered vehicles and treated mine like it was a rare antique despite me not being precious about it!

The drive was made very relaxed, very welcoming and in no way was it awkward, uncomfortable or making me wish I went to sleep!

Id probably try to personally request him if I ever break down again

Your company came to recover our caravan from Belvior castle steam rally . After 1 bolt sheared off and broke the bracket . it was a difficult recovery with no jockey wheel. Tyler the driver was very professional and very polite and a joy to deal with .

Was recovered from Milton Keynes to slough. 3.5t mercedes sprinter luton with Scott. Brilliant customer service would highly recommend!!

Everything particularly Scott.

Avoid at all cost.
I broke down on Saturday and called RAC at 16:30. I was initially told that someone will be with me between 17:50-19:50. Around 20:30, I received a call from a lady from Richford Motors Services saying they have now taken over and that someone will be with me within an hour. At 9:30pm, I call them to enquire and they told me that the EAT had now changed and I had to wait another 1:30h because something urgent had come up. The lady on the phone made sure to let me know that I was covered only for 10 miles tow despite I was 100+ miles away from home. I told her that I knew that but I also knew that they should first had to have a look at my car to try and fix it. I also had a courtesy car included on my policy, but they rushed to hang up.
I waited until 11:30 and called again. the same lady told me now that the EAT had changed to 1am, but someone would definitely be with me by then. When I started enquiring why all this delay, she kept mentioning my 10 mile tow. I insisted that that was irrelevant, that I was a female lone driver waiting since 4:30pm and that someone had to first come and see my car. She started becoming ironic and dismissive and said I was not a priority as I was on a "safe" place comparing to someone stuck on M1.
Long story short, after calling a few times RAC and Richford, her handing up the phone to me, as well as lying that my driver is 4 and 10 minutes away, while letting me wait an hour, I was rescued at 3am, and the driver confirmed that he was in Gloucester or having his break, when I was lied that he was only a few minutes away.
When I told her that even the police had stopped and offered to help me and take me somewhere safe 2am in the morning and yet I turned that down because I was deceived by Richford Motor, she told me sarcastically "you are welcome to call the police for help but I bet you they will arrive after we do."
I really do not understand who employs these people, and why no one cared to do their job. Leaving someone in the middle of nowhere, feeling unsafe and scared, and lying to them on purpose, it is very dishonest, dangerous, and uncaring. I had friends and family offering to come and collect me, and yet because of her lies and thinking I was about to be rescued, I ended up feeling very vulnerable, in the middle of nowhere, waiting until 3am.
If I could I would give minus one stars, but at least Alex the driver was very nice.
Avoid avoid avoid.

Scott picked me up and was nothing but brilliant. Courteous, professional and top class. Brilliant service from Richford Motors but thanks and credit to Scott.

Scott was great. Very efficient. We have three autistic daughters and Scott was really understanding and helpful.
Top man.
Thanks Scott and Richford Motors.

Great service from Scott. He went above and beyond to tow my car safely and efficiently and helped me out of what had been a bit of a nightmare breakdown.