Richford Motor Services Ltd Reviews 

This company dropped off a car on a neighbourhood road at midnight, on a weekday. And was loading/unloading for 45 minutes. Bright lights on the tow truck were not turned off, illuminating my whole house, and hammering metal on the truck to remove the car at this hour is completely unacceptable, no matter the circumstances. Some of us had to be up for work a few hours after and really didn’t appreciate this disruption

Fabulous service from Dave from Grantham. He went above and beyond to make sure our car didn’t sustain any further damage. Really friendly and efficient.

Dave rescued us together with our caravan at Gunthorpe, diagnosed potential issues and explained likely reason for failure of our air brakes. Took us to our door in Lincoln where we unhitched caravan, off-loaded car, made him a brew and off he went on his next call. Dave was friendly, helpful and informative a true gent, we did have issues waiting but this is being dealt with separately and out of context with our positive experience with the safe recovery and onward journey.

Broken down at side of A5, Scott was fast to arrive and helpful. He managed to drop my car off in a very tight yard!

Was picked up at Services near Sheffield and brought safely home by Stuart, what a really professional, great guy he is . Just made a really long tiring day better .
Nothing was a problem and couldn’t speak higher of the guy .

Richford recovered my car during a breakdown. The call centre was very efficient and polite and the recovery driver (Tom) was exceptional. He was smart and very proficient in recovering my car safely from an awkward spot. Excellent service all round.

I recently called on this company to move my broken-down vehicle with my caravan in Lincoln. The 1st recovery truck that attended moved me from dangerous place to where I was going for the weekend. Then on the Monday their recovery returned to collect us & bring us back to west Sussex. Thank you for getting me & my dogs safely home. You are amazing

Brilliant experience - AA were rubbish, but these guys saved the day. I did wait a while but when they came to assess and then later to recover my car they were so helpful, professional and kind.

Talk about quick!....Scott arrived promptly, and within 10 minutes, the van was loaded on his lorry and we were off ! 5 * well deserved

Glyn was amazing, got to us quickly, and fixed the problem with the car quickly too. He answered all of our questions. We can now get off to Cornwall on our holiday.

His behaviour is great and he deal with me very friendly his name is glyn and he took my car very carefully as well

Harry turned up to help us with our car and was very informative about the issue we were having with our car. Harry was good and easy to speak to as well.

Glynn - fantastic service, friendly, courteous and polite. Knows his stuff and seems to have put us right!! Cheers Glynn

Although had to wait a while Glyn was very professional

Really helpful and friendly from the beginning.
Jolene was reassuring and did as much as she could for us.
David the recovery driver was friendly, professional and got us to where we needed to be safely.
They made a situation that could have been incredibly stressful much easier.
Thank you.

Glyn arrived within an hour and had the car loaded and provided a great service

Glyn top man great service got us to our destination in no time

Would leave non if I could, the customer service was atrocious.

very quick response via green flag. ARI from Stoke depot arrived. Listened and heard details. Tried to fix. Got me movable and followed to service station and investigated further. He was concerned and careful with me as I was hurt. He bought coolant to see if that fixed the issue. Would not accept money or even a bottle of squash in return. After we both, together, made the decision that recovery was my only option, he got us home safely. Always treated me and my 37 year old van with courtesy respect and great care. Two old girls on an adventure which went slightly wrong. He was good company and a gentleman. I then took my car to the festival arriving at midnight where paramedics were as concerned !!
Thank you for dealing with the breakdown quickly Julie xx