Let down yet again I’m getting used to this now and to be honest I was actually expecting it. Was told they would be he on Friday morning so taken another day off work and to my surprise I get a call... Toon meer
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Lees wat reviewers zeggen
Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly,... Toon meer
I had a great experience with robert heath heating. They texted me to let me know that I was the next person to be attended to. And the operative takes me through all the steps of what he did as regar... Toon meer
Professional experienced engineer- arrived on time & was very pleasant . He made sure all was correct before he left & we were more than pleased with his expertise. We would highly recommend the co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4,4
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17K reviews
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Good heating technician: company communications bad.
The heating technician, Andrew, who did the service on my heat pump last Friday was excellent: quick, helpful and gave useful information.
However, timely and accurate communication with Daikin Service, and with me as the customer, needs to be sorted out. Daikin service told me to expect the technician to arrive and do the job between 1:00 and 6:00pm on Friday 25th September. So when I got back to the house just before 11:00 am and he arrived within a couple of minutes, that was just good luck. There had been no advanced text message saying he was on his way. He completed the job and left shortly after 12:00.
That evening, at 17:00, I got a text message saying: "UPDATE: Just to let you know, your heating technician Andrew is on their way. You're their next stop! See you soon"
(I suspect that this delayed and so unhelpful text messaging comes from Daikin Service, as I still have on my phone an identical message, allegedly from Robert Heath Heating, received at 4:26 pm , also after the technician (different technician and servicing company) had left after completing the job on 27th October 2025.)
25 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. We are delighted to hear that Andrew provided an excellent service and was both quick and helpful during his visit. At the same time, we are very sorry to hear about the confusion caused by the delayed notification messages. We completely understand how important clear and timely communication is, and we appreciate you bringing this matter regarding the messaging system to our attention so we can review our processes. If you would like to discuss this further, please feel free to email us at CS@robertheath.co.uk and our team will be more than happy to help. Best regards, Jennifer
First time needing a heat pump service
First time needing a heat pump service so James was very knowledgeable answering my plethora of questions. Very happy.
22 september 2026
Review zonder uitnodiging
Rubbish service
Well the first contact with Robert heath was because the immersion tank had split on a Sunday they were quite quick to come out and resolve this just isolate it and was told that they would be out the following Wednesday to rectify well that was the only good bit Wednesday came they cancelled Thursday came they cancelled Friday came they turned up so we went five days of no hot water and heating when I've got two vulnerable people in the house really poor service by Robert heath and clarion the housing association I'm not interested
20 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
I am so sorry to hear about the difficulties you experienced with your heating and hot water, especially with vulnerable family members in the home. This certainly falls short of the level of service we aim to provide, and I completely understand your frustration regarding the delays. We take matters regarding scheduling and vulnerable residents very seriously. Could you please drop us an email at CS@robertheath.co.uk with your details? This will allow me to escalate your concerns to our management team to review what happened.Best regards, Tom
Robert engineer knew his job and sorted…
Robert engineer knew his job and sorted out my issue
25 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was able to get your issue sorted promptly and efficiently. We truly appreciate you taking the time to share your positive experience with us. Best regards, Jennifer
The engineer was polite helpful very…
The engineer was polite helpful very respectful of my home .
He explained what he was going to do , He fid his work without mess ,and swiftly .
Thank you
25 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was polite, helpful, and respectful of your home, and that everything was left clean and tidy. We always strive to provide a prompt and professional service, so it is lovely to know we hit the mark for you. Best regards, Kat
Gas safety check done
Gas safety check done. Very friendly and very satisfied. Would recommend to everybody.
Thank you.
25 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are thrilled to hear that you were satisfied with your gas safety check and that our engineer was so friendly. It is wonderful to know you would recommend us to everybody. Best regards, Tom
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that our engineer provided an efficient service for you. Best regards, Elise
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was polite and helpful during their visit. We always strive to provide a friendly and professional service, and it's wonderful to know we hit the mark for you. Best regards, Kat
Unacceptable delay in restoring hot water.
Octopus notified Robert Heath that our Daiken heat pump had failed on Monday morning and that we had no hot water or heating. It took Robert Heath until Wednesday to obtain the part and a further day for the technician to arrive - 4 days without hot water (at least the weather was warm) is not acceptable. On the positive side everybody I spoke to and the technician who came were helpful and professional.
21 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for taking the time to share your feedback with us. While we are glad to hear that our team members and technician were helpful and professional, we are truly sorry to learn that you were left without hot water for several days, especially given the inconvenience this caused. We always strive to resolve issues as quickly as possible, and we understand how frustrating this situation was for you. If you would like to discuss this further, please do drop us an email at CS@robertheath.co.uk so we can look into the details of your repair. Best regards, Elise
Arrived bang on time
Arrived bang on time. Worked and tested thoroughly and unhurriedly through everything in our sytem checking and resetting everything. He upgraded software etc until everything was working perfectly again.
Excellent customer service!
24 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are absolutely delighted to hear that our engineer provided such a thorough and professional service, and that everything is now working perfectly for you. We always strive to deliver the highest standard of customer care, and your kind words truly mean a lot to our team. Best regards, Elise
Top seller
Top seller. Very kind, a gentleman.mvery good product and prices. Also from very old helmets
24 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your kind words! We are delighted to hear that you had a great experience with us. We truly appreciate you taking the time to share your feedback. Best regards, Steffan
Very good service from Steve the…
Very good service from Steve the engineer. Helpful, knowledgeable and professional.
24 september 2026
Review zonder uitnodiging
We have had no luck trying to get…
We have had no luck trying to get Daikin to sort out our heat pump, twelve months later, these guys got involved, wow a completely superb service from the office staff to start then the service guy arrived we cannot fault his work deserves 5 stars on his own, sorted out three different call out problems in one visit, brilliant.
24 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you experienced such a superb service from both our office team and our engineer. It is fantastic to know that all your issues were successfully resolved in one visit, and we will certainly pass on your lovely praise to the engineer involved. Best regards, Louise
Last year they sent an engineer out on…
Last year they sent an engineer out on the arranged date and time and then a few days later told me my boiler service certificate wasn't valid because the engineer came to my address in error even though they came on the arranged date and time?! They said it had to be redone. This year they keep cancelling a pipe replacement appointment the evening before, after I already booked the day off to be at home for the following day.
24 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
We are deeply sorry to hear about the ongoing frustration and inconvenience you have experienced with your appointments over the past year. We completely understand how valuable your time is, and we apologise for the disruption caused by these cancellations. We would like to look into this matter further for you and get it resolved as quickly as possible. Please could you drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Tom
The engineer was efficient ,polite
The engineer was efficient ,polite , and on time ,all really good
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was on time, polite, and efficient. We will be sure to pass your kind words on to the team. Best regards, Jennifer
Friendly competent workman
Friendly competent workman. Answered all my questions and concerns. Left my home clean and tidy. Thank you
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was able to answer your questions and left your home clean and tidy. We truly appreciate you taking the time to share your positive experience with us. Best regards, Tom
Excellent service!
Matthew was obviously very experienced and thorough. He was a pleasure to have in the house and left everything clean and tidy. Thoroughly recommended.
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that Matthew provided you with such an experienced and thorough service while visiting your home. We always aim to leave everything neat and tidy, and it is great to know Matthew achieved this. We truly appreciate your recommendation. Best regards, Tom
I am very greatfull for the care and…
I am very greatfull for the care and consideration your staff have given to the job in my home and their kindness to me
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are truly touched to hear how grateful you are for the care and consideration our team showed you, and it's lovely to know they treated you with such kindness. We will be sure to pass your kind words on to the staff involved. Best regards, Tom
Very happy and would recommend your…
Very happy and would recommend your company keep up the good work very friendly and helpful enjoyed the experience the lady on the phone was friendly and made me feel happy and the guy who did the job was lovely and friendly and made me feel happy and comfortable
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that both our telephone team and engineer made you feel so comfortable and provided such a friendly service. We truly appreciate your kind recommendation and will be sure to pass your lovely comments on to the team. Best regards, Steffan
Completely waste of time and energy.
A routine annual boiler service has left me with no hot water for 3 days. An engineer came out, walked in, showed no id. Flipped a few switches and said its fixed. 6 hours later still no hot water and waiting in someone else to come again.
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for getting in touch, and I am so sorry to hear that you have been left without hot water following your service. I completely understand how frustrating and inconvenient this must be for you, especially while waiting for a further visit. We would really like to investigate what has happened here and help get this sorted for you as quickly as possible. Could you please drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Steffan
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