Let down yet again I’m getting used to this now and to be honest I was actually expecting it. Was told they would be he on Friday morning so taken another day off work and to my surprise I get a call... Toon meer
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Lees wat reviewers zeggen
Didn’t get the gentleman’s name but he was most professional and helpful- checked boiler pressure, radiator and tap functionality, found a loose connection under boiler which was rectified instantly,... Toon meer
The engineer that was sent was very quick and efficient at the repair. Very pleasant person couldn't be more helpful. Robert Heath have always been quick to respond to our calls, especially as we... Toon meer
Your call out engineer was very courteous and knowledgeable. He not only fixed the air source heat pump fault but also gave practical advice moving forward.
Bedrijfsgegevens
Geschreven door het bedrijf
Robert Heath Heating is a leading provider of heating, hot water and electrical solutions for the social housing sector and private clients in the UK. We work closely with housing associations and local authorities to design, install, and maintain energy-efficient systems that ensure resident comfort and well-being. We believe everyone deserves a warm, comfortable, and safe home. We're committed to working with our partners to create sustainable communities where residents thrive.
Contactgegevens
264 Burlington Road, KT3 4NN, New Malden, Verenigd Koninkrijk
- 03330141000
- cs@robertheath.co.uk
- www.robertheath.co.uk
4,4
Uitstekend
17K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very good service from Steve the…
Very good service from Steve the engineer. Helpful, knowledgeable and professional.
24 september 2026
Review zonder uitnodiging
We have had no luck trying to get…
We have had no luck trying to get Daikin to sort out our heat pump, twelve months later, these guys got involved, wow a completely superb service from the office staff to start then the service guy arrived we cannot fault his work deserves 5 stars on his own, sorted out three different call out problems in one visit, brilliant.
24 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you experienced such a superb service from both our office team and our engineer. It is fantastic to know that all your issues were successfully resolved in one visit, and we will certainly pass on your lovely praise to the engineer involved. Best regards, Louise
Last year they sent an engineer out on…
Last year they sent an engineer out on the arranged date and time and then a few days later told me my boiler service certificate wasn't valid because the engineer came to my address in error even though they came on the arranged date and time?! They said it had to be redone. This year they keep cancelling a pipe replacement appointment the evening before, after I already booked the day off to be at home for the following day.
24 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
We are deeply sorry to hear about the ongoing frustration and inconvenience you have experienced with your appointments over the past year. We completely understand how valuable your time is, and we apologise for the disruption caused by these cancellations. We would like to look into this matter further for you and get it resolved as quickly as possible. Please could you drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Tom
The engineer was efficient ,polite
The engineer was efficient ,polite , and on time ,all really good
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are delighted to hear that our engineer was on time, polite, and efficient. We will be sure to pass your kind words on to the team. Best regards, Jennifer
Friendly competent workman
Friendly competent workman. Answered all my questions and concerns. Left my home clean and tidy. Thank you
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer was able to answer your questions and left your home clean and tidy. We truly appreciate you taking the time to share your positive experience with us. Best regards, Tom
Excellent service!
Matthew was obviously very experienced and thorough. He was a pleasure to have in the house and left everything clean and tidy. Thoroughly recommended.
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that Matthew provided you with such an experienced and thorough service while visiting your home. We always aim to leave everything neat and tidy, and it is great to know Matthew achieved this. We truly appreciate your recommendation. Best regards, Tom
I am very greatfull for the care and…
I am very greatfull for the care and consideration your staff have given to the job in my home and their kindness to me
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are truly touched to hear how grateful you are for the care and consideration our team showed you, and it's lovely to know they treated you with such kindness. We will be sure to pass your kind words on to the staff involved. Best regards, Tom
Very happy and would recommend your…
Very happy and would recommend your company keep up the good work very friendly and helpful enjoyed the experience the lady on the phone was friendly and made me feel happy and the guy who did the job was lovely and friendly and made me feel happy and comfortable
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that both our telephone team and engineer made you feel so comfortable and provided such a friendly service. We truly appreciate your kind recommendation and will be sure to pass your lovely comments on to the team. Best regards, Steffan
Completely waste of time and energy.
A routine annual boiler service has left me with no hot water for 3 days. An engineer came out, walked in, showed no id. Flipped a few switches and said its fixed. 6 hours later still no hot water and waiting in someone else to come again.
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you for getting in touch, and I am so sorry to hear that you have been left without hot water following your service. I completely understand how frustrating and inconvenient this must be for you, especially while waiting for a further visit. We would really like to investigate what has happened here and help get this sorted for you as quickly as possible. Could you please drop us an email at CS@robertheath.co.uk with your details so we can escalate this to our management team? Best regards, Steffan
Very Highly Recommended
Very friendly engineer who came out (on time) to fix my air sourced heat pump and central heating which had failed. He was polite, informative, respectful of property and ensured that the fix was carried out properly.. testing all elements which had reassured me all is now good. Left everything in a clean state as he found it. Highly recommended.
23 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer arrived on time and provided such a polite, thorough, and professional service with your air source heat pump and central heating. It is fantastic to know that you felt reassured and that everything was left clean and tidy. We truly appreciate your high recommendation. Best regards, Steffan
Terrible service
Terrible service. Came to look at the leak in the cylinder. Couldn’t raise an invoice for two days and then couldn’t get the part for a further three days. Left us with no water for 10 days as engineer even stopped the cold water. After, all of that, left the cylinder outside as ‘didn’t want it in their van’. Appalling system and should not be representing Daikin.
9 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
We are so sorry to hear about the difficulties you experienced with your water supply and the delay in resolving the issue. We completely understand how frustrating and distressing it is to be without water for that length of time, and this falls well short of the standard of service we aim to provide. We would like to look into this matter further for you. Please could you email us at CS@robertheath.co.uk so our team can investigate this thoroughly and help find a resolution? Best regards, Steffan
Excellent service of my Daikin air…
Excellent service of my Daikin air source heat pump. The engineer explained the process/equipment and checks performed. Thorough re gasing and cleaning of filters to improve efficiency. Great work and very pleasant.
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that you received such an excellent service regarding your Daikin air source heat pump, and that our engineer took the time to explain the process clearly to you. Ensuring your system is running efficiently is so important, and we are glad our team member delivered a pleasant and thorough experience. Best regards, Elise
The gentleman is very knowledgeable on…
The gentleman is very knowledgeable on my heating system. Checked the outside box before checking the boiler. Made some adjustments for me, checked the filters and got rid of the excess air in my system. Very pleased with service.
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review. It is wonderful to hear that our engineer was able to get your heating system working efficiently and provided you with such a knowledgeable and thorough service. We truly appreciate you taking the time to share your positive experience with us.Best regards, Kat
Daikin extra work …
The second time Ahmad from Daikin came and again did an excellent job . I would highly recommend him and Daikin customer service was excellent. I was very happy and will get them to get serviced by them .
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are delighted to hear that Ahmad provided another excellent experience and that you were happy with the service. We truly appreciate your recommendation and look forward to helping you with your future services. Best regards, Kat
Everything went according to plan.
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for taking the time to leave us such a lovely review. We are delighted to hear that everything went according to plan for you. If you ever need us again in the future, please don't hesitate to get in touch. Best regards, Steffan
Recommend
Very nice operative. Worked really hard to replace part of our boiler. Very happy. Highly recommend
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback! It is lovely to hear that our operative worked hard to get your boiler sorted and left you feeling so satisfied with the service. We truly appreciate you taking the time to recommend us, and we'll be sure to pass your kind words along to the team. Best regards, Kat
Engineer texted prior to visit to say…
Engineer texted prior to visit to say on way and arrived within timeslot booked. Also, professional, friendly and thorough with inspection.
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your wonderful feedback. We are thrilled to hear that our engineer kept you wellinformed, arrived on time, and carried out a thorough and professional inspection. We always aim to provide a friendly and reliable service, and it's great to know we hit the mark for you. Best regards, Steffan
5⭐️ RATING
The gentleman that I seen it was very respectful, helpful, and done the job properly5⭐️RATING from me thank you for your time. Have a lovely evening. I'll appreciate you.
22 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely review! We are thrilled to hear that our engineer was respectful and helpful, and that you were happy with the service provided. We truly appreciate your kind words and 5star rating. Have a lovely evening yourself!Best regards, Kat
Fantastic Service
I have just had my air source heat pump and gas boiler serviced by Kumar Patel. He went above and beyond what I would have expected from a service. He was extremely thorough and professional, explaining everything to me as he went along. There were some things wrong with the way my system was set up, he spotted them and put them right and I am very grateful as it will now run far more economically.
22 september 2026
Review zonder uitnodiging
Very prompt knowledgeable service
21 september 2026
Review zonder uitnodiging
Antwoord van Robert Heath Heating Limited
Thank you so much for your lovely feedback! We are thrilled to hear that you received a prompt and knowledgeable service from our team. We truly appreciate you taking the time to share your experience with us.Best regards, Jennifer
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