Thoughtfully designed, sturdy garden arbour. The sides project well beyond the edge of the comfortably deep seat meaning the arbour can be used in the rain without risk of wet legs ! Opening , glazed... Toon meer
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Lees wat reviewers zeggen
Windows didn’t fit. Supposed to have replacements delivered today!! That’s a joke!! Probably come Monday!! Diabolical service, causing a lot of extra cost to me and very stressful!!! Customer doesn... Toon meer
Lovely greenhouse and great customer service. Found it quite difficult to build, but I think that’s more due to my mediocre DIY skills than the greenhouse itself. Fantastic customer service who sent... Toon meer
Bedrijf heeft geantwoord
Order turned up as promised. Good job. One important series of parts missing. This has made completion of building the summer house delayed until part is delivered. Service dept. was very good in resp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contactgegevens
Shire, Brigstock Road, Wisbech, PE13 3JJ, Verenigd Koninkrijk
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,5
Gemiddeld
2K reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Item not delivered
Item not delivered, many parts missing. After 4 weeks the parts supplied were incorrect. A very poor experience and in hindsight I would have used a different supplier
12 april 2026
Antwoord van Shire Garden Buildings
Thank you for your feedback, Paul.
We are sorry to hear that you were unhappy with your experience. Having reviewed the matter, we can see replacement parts were arranged and dispatched promptly once the missing items were reported, with DHL tracking provided to assist. Following this, we were advised by the retailer that you had decided to keep the building and no longer wished to proceed with collection.
We appreciate that delays and part shortages can be frustrating, and we apologise for the inconvenience caused during the process. Customer satisfaction is important to us, and whilst we regret that your experience did not meet expectations on this occasion, we do thank you for your feedback.
First class service very helpful and…
First class service very helpful and excellent delivery
12 april 2026
Antwoord van Shire Garden Buildings
Thank you for your fantastic feedback! We’re delighted to hear you received first class service and found our team helpful throughout. It’s also great to know the delivery met your expectations. We really appreciate you taking the time to leave your review and thank you for choosing.
Had to re deliver as vehicle too big to…
Had to re deliver as vehicle too big to get near property. Very helpful and efficient with re delivery. Good quality sheds easy to put together
14 april 2026
Antwoord van Shire Garden Buildings
Hi Sarah,
Thank you for taking the time to leave your review.
We appreciate your understanding regarding the redelivery arrangements and are pleased to hear the team were helpful and efficient in getting this resolved for you. It is also great to know you are happy with the quality of your shed and found it easy to assemble.
Thank you again for your kind feedback and for choosing Shire.
Reasonable quality summer house
Reasonable quality summer house, 1 part was missing but customer service have promised to send it out promptly. Windows were very fiddly to construct otherwise a fairly easy task for 3 people.
11 april 2026
Antwoord van Shire Garden Buildings
Thank you for taking the time to leave your feedback. We’re pleased to hear you found the summer house to be of good quality overall and that assembly was fairly straightforward. We appreciate your patience regarding the missing part, and we’re glad our customer service team has been able to arrange this promptly for you.
We also appreciate your comments regarding the window assembly, as feedback like this helps us continue to review and improve our instructions and product design where possible.
Dont plan your day on their delivery…
Dont plan your day on their delivery tracker, its inaccurate and misleading.
13 april 2026
Review zonder uitnodiging
Antwoord van Shire Garden Buildings
Thank you for your feedback, and we are sorry to hear you were disappointed with the delivery tracking experience. While our tracker provides estimated timings, these can occasionally change due to traffic, delays, or unforeseen issues on the day. If you ever require a more accurate update, please feel free to call our office and our team can contact the driver directly for a live delivery update wherever possible. We appreciate your comments and will continue working to improve our service.
For a budget shed it’s well made
For a budget shed it’s well made, instructions we good and everything needed to erect it, delivered on time by a helpful and friendly driver
13 april 2026
Antwoord van Shire Garden Buildings
Thank you for your lovely feedback, Mr Fox. We are delighted to hear you are happy with the quality of the shed and found the instructions clear and easy to follow. It is also great to know your delivery arrived on time and that our driver was helpful and friendly. We really appreciate you taking the time to share your experience and hope you enjoy your new shed for many years to come.
Delivers a broken panel
Delivers a broken panel, when I asked for a replacement they told me to come and get one myself.
Wood quality is one of the poorest I have seen for a long time.
Would never recommend this business to anyone.
13 april 2026
Antwoord van Shire Garden Buildings
Thank you for your feedback. We are sorry to hear you were unhappy with your experience. As soon as your damage was reported, our team arranged a replacement panel and this was exchanged for you on Thursday. We appreciate the initial proposed date was not suitable, however our team did look to assist further given your circumstances and offered collection only as an additional option in an effort to help resolve the matter sooner. We are sorry the panel arrived with transit damage and apologise for the inconvenience caused, but we are pleased this was rectified promptly once raised with us.
Inconsistant delivery / collection dates
Would not recommend at all orderd a summerhouse messed around with delivery dates booked time of work , finally receievd the summerhouse then it had parts missing and broken parts again messed me about with different delivery dates then when finally came parts were still missing so called for refund and to have item collecetd was arranged for collection again today between 10- 2 no one came called customer services at 2.40 said will call driver and come back to me now 345 and no call so when i call back the office is now closed totally been messed around round from the start i now have a summerhouse blocking my car in as as Shire have failed to collect today !!!!
13 april 2026
Review zonder uitnodiging
Antwoord van Shire Garden Buildings
Thank you for your feedback, and we are sorry to hear of your frustration. We understand how disappointing and inconvenient this experience has been, particularly where time has been taken off work and multiple arrangements have been impacted. We sincerely apologise for the issues you experienced with both the delivery and subsequent collection arrangements. While collections and deliveries can occasionally be affected by operational delays, we appreciate the lack of communication regarding yesterday’s collection has added to your frustration. Please contact our customer service team again and we will ensure this is urgently reviewed with the transport department so a new collection date can be confirmed and the matter resolved as quickly as possible.
This was our second summer house with…
This was our second summer house with Shire.
On the day it was delivered the heavens had opened and I was worried it wouldn’t come pack for this weather.
I was wrong it was packed perfect and the driver was so helpful.
👍👍👍
Thanks again
13 april 2026
Antwoord van Shire Garden Buildings
Thank you for your lovely feedback and for choosing Shire again for your second summerhouse. We are delighted to hear everything arrived well packed despite the weather, and that our driver was so helpful on delivery. We really appreciate your continued support and hope you enjoy your new summerhouse for many years to come.
Antwoord van Shire Garden Buildings
Hi,
Thank you for your lovely feedback.
We’re so pleased to hear you were happy with the quick delivery and the quality of your product.
Delivery was excellent
Delivery was excellent. The product is good value for money. I used the Shire octagonal base on spikes which was easy to install. The roof was a challenge and definitely a two person job but very pleased with the final outcome.
7 april 2026
Antwoord van Shire Garden Buildings
Hi,
Thank you for taking the time to leave your feedback.
We’re delighted to hear you were pleased with the delivery service and that you found the product to be good value for money. It’s great to hear the octagonal base was straightforward to install and that you’re happy with the finished result.
Thank you again for your support and for choosing Shire.
Stay away
I am very disappointed with my purchase. I expect some small problems but not this much, considering the price that I Paid for £588 and would expect better Quality.
1. Wood is split.
2. Feather edge on some panels are split.
3. Roof felt isn't long enough not fit for purpose and not to mention very thin? A4 paper is thicker. I had to go out and spend more money to fix this at a cost of £42.00
4. Roof felt nails isn't fit for purposes tiny.
5. All six window frames, all the wood that holds the glass had the babe cut to size so they can be fitted in properly to hold the glass in.
6 april 2026
Antwoord van Shire Garden Buildings
Hi Karl,
We are sorry to hear that you were disappointed with your purchase.
Following your email, our customer service team responded promptly requesting the part numbers for the affected components so that we could arrange suitable replacements for any damaged items reported. At present, we are awaiting this information from yourself in order to proceed further.
As a manufacturer of timber garden buildings, some natural cosmetic imperfections can occur within the timber; however, where components are deemed excessively damaged or unfit, we are always happy to review and replace these accordingly once identified.
With regard to the roofing felt and fixings, these are supplied in line with the specification for the building, though we are sorry to hear you were unhappy with them.
We remain more than happy to assist in resolving the concerns raised and would encourage you to reply to our support team with the requested part numbers so we can progress this for you as quickly as possible.
Exceptional service.
Regrettably, had to cancel my order because of problems not related to Shire however, the support and service I received from them was excellent. When I do buy a summer house, it will be from Shire Garden Buildings.
12 april 2026
Antwoord van Shire Garden Buildings
Hi,
Thank you so much for your kind feedback.
Whilst we’re sorry to hear you had to cancel your order, we’re delighted that you were pleased with the support and service you received from our team throughout.
Your lovely comments are greatly appreciated, and we look forward to hopefully supplying your summer house when the time is right.
I need to alter delivery date and the…
I need to alter delivery date and the customer service is very good all done in no time at all
11 april 2026
Antwoord van Shire Garden Buildings
Hi,
Thank you for your feedback.
We’re delighted to hear our customer service team was able to assist you quickly and make amending your delivery date a smooth and easy process.
We really appreciate your kind comments and thank you for choosing Shire.
Great customer service, polite delivery driver , who was helpful
Kept me informed delivery, polite driver who was helpful
7 april 2026
Antwoord van Shire Garden Buildings
Hi,
Thank you for taking the time to leave your feedback.
We’re so pleased to hear you were happy with the service provided and that our delivery driver was polite and helpful throughout. We always aim to keep our customers informed and provide the best service possible, so it’s great to hear this reflected in your experience.
Poor quality finish
Poor quality finish, complained particularly about the doors looking as if they had bracing bars put on wrong side and had been taken back off and left impression marks, and were told it’s where they were stacked to dry and to sand them down before treating them, don’t expect to do prep on a new product, eventually agreed to replace doors but were told they might have the same marks again?? Did not like their attitude towards our complaint, would not use again.
26 maart 2026
Antwoord van Shire Garden Buildings
Hi Dawn,
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
As previously advised, the marks referenced are not damage but are a result of the manufacturing and drying process of natural timber products. Timber is a natural material and minor cosmetic variations can occur during production, which is why all of our buildings require customer treatment after assembly as part of the standard finishing process.
Our team explained that these marks can be lightly sanded if desired prior to treatment, particularly where a lighter or clear preservative is being used. Whilst this falls within acceptable manufacturing tolerances and would not normally warrant replacement, we understand your dissatisfaction and, as a gesture of goodwill, agreed to arrange replacement doors despite advising that natural timber variations may still be present.
We are sorry if you were unhappy with how this was communicated, as it was never our intention to cause frustration. We always aim to be transparent regarding the nature of timber products and provide fair resolutions wherever possible.
Great service
10 april 2026
Antwoord van Shire Garden Buildings
Hi,
Thank you for your lovely feedback.
We’re delighted to hear you were happy with the service provided. Your support is greatly appreciated and we hope you enjoy your purchase.
Bits missing but Shire honoured their…
Bits missing but Shire honoured their product and are sending the parts. Disappointed in all the nail holes showing on the exterior.
10 april 2026
Antwoord van Shire Garden Buildings
Hi,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that our team was able to help and arrange the missing parts for you quickly.
We do appreciate your comments regarding the visible nail holes. As our buildings are hand manufactured, some fixings and small cosmetic markings can be visible as part of the assembly process, and these typically become much less noticeable once the building has been treated following installation.
Thank you again for your understanding and for giving us the opportunity to put things right for you.
Very disappointed
The delivery was perfect. Very pleasant and helpful. Couldn’t fault the delivery.
The shed itself. Very poor quality. I don’t like moaning but sadly had bits cut out of square. Side panels falling off and a little bit of wind and the sheet ripped.
Product very disappointed
Delivery perfect
10 april 2026
Antwoord van Shire Garden Buildings
Hi Lewis,
Thank you for your feedback, and I’m really sorry to hear you were disappointed with your shed.
From our correspondence, we did ask for images so we could properly review the issues and look at a suitable resolution for you. As the building had already been assembled and altered, this does make it difficult for us to assess what may have gone wrong or offer specific remedial parts.
We do always recommend checking all components prior to assembly and contacting us at that stage, as it allows us to resolve any issues much more quickly and effectively.
If you do still wish to proceed with the return, please just let your retailer know and they will arrange this for you.
Very good
Very good
needed new bits as not there and was sent out straight away
So very pleased 😌
6 april 2026
Antwoord van Shire Garden Buildings
Hi Helen,
Thank you so much for your lovely review 😊
We’re really glad to hear everything was resolved quickly and that the replacement parts reached you without delay. It’s great to know you’re pleased with the service!
If you ever need anything else, please do not hesitate to get in touch!
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