Sitpack ApS

Was originally happy with the Sitpack Campster 2. However with in the warranty and occasional use noticed the seams started to fail and the supposed rip stop material fail.

I contacted Sitpack with photos, proof of purchase etc. Their response was excuse that it is normal and the chair and materials have undergone testing. That I should come back when it fails. I refuse or let my family risk using a defective product that if fails could result in injury.

Furthermore I feel sitpack have failed in product quality, durability, customer service and duty of care to protect users.

Will be buying Australian alternative as its replacement with lifetime warranty as this Sitpack Campster has not even lasted beyond its warranty.

I backed the project on Kickstarter and bought two chairs, but I never received anything.
For over a year, I was told that delivery was coming soon and to please be patient—and for the past three months, no one has responded to my repeated inquiries. Very poor and unprofessional communication.
Stay away from this company!

Terrible customer support. Received a damaged chair and was promised a warranty replacement more than a year ago. After that, it was one delay after another and followed by long periods of silence. Finally, Keshia Pedegloria responded asking for shipping address confirmation. Then said would confirm shipping details and fee. Now, it has been more than a month and despite a couple of follow-up emails, it is another period of silence.

Produktet ser ud til at være ok kvalitet, men leveringstid er lang.. på hjemmeside står der 1-3 dage, og der er lager i dk…. Underligt jeg fik en opdatering af Bring Norge havde fået en notifikation om at de ville modtage en pakke… efter at have rykket kundeservice et par gange, var pakken der pludselig efter 2 dage….
En lidt underlig forretningsmodel sitpack anvender…. De kunne lære noget af de kinesiske webshops, hvor der er hurtig levering, super kundeservice, og løbende opdaterer staus på ordrer….
Opfordring… sælg produktet gennem et professionel webshop….

Ich habe verschiedene Projekte auf Kickstarter unterstützt. Mir ist durchaus bewusst dass man auch verlieren kann aber was mir hier begegnet ist schon ungeheuerlich. Ich warte seit gut 2 Jahren auf meine 2 Sitpack`s plus Zubehör .Nun wird seit geraumer Zeit Sitpacks auf ihrer Webseite verkauft und im Moment noch mit Aktionsbonus. Ich werde hingegen immer wieder abgespiesen mit der Antwort dass es keine Sendungsnummer gibt. Es wird auch die Lieferadresse abgefragt, diese hat sich aber seit 2008 nicht geändert. Bei aller Geduld kann ich hier keine positive Bewertung abgebe. Wann erhalte ich meine Sitpacks?

"I backed the Campster 2 project on Kickstarter years ago with $199.00, but I never received my reward. Despite multiple follow-ups and even an intervention through Kickstarter, the company failed to deliver.

I will never order anything from Sitpack.dk again and can only warn others to be extremely cautious. The communication with Sitpack is completely one-sided and unprofessional. Save your money and look elsewhere."

Particpated in a kickstarter campaign for the Zen X foldable seat. The reward/product was promised to be delivered in January 2025. I am writing this review in March 2026 and still haven't received it nor any information regarding the delay or answers to my inquiries.

After supporting the company on Kickstarter to develop the Campster II, they never sent the promised chair. This was scheduled to be delivered in 2023, mind you, we now have 2026 and the chair is being sold on their website for a long time. When I reach out to them, they always answer with something along the lines of "sorry, we didn't receive a tracking update yet". Any company with decent customer survey would have handled this case, quite literally, years ago. I can excuse some difficulties with scaling logistics for a while, but around 3 years is a little excessive. Shame, the concept looked nice. While this may just be a customer service or management issue, I cannot exclude the possibility of being an outright scam anymore, particularly seeing the numerous similar experiences.

I've been waiting since Jan'25 for my "reward" of a Sitpack Zen X Aluminum. This item has been available for sale to the general public for several months now but I have not received mine. I've messaged a few times and had one reply in Nov '25 and nothing since. This timeline is unacceptable considering the product is obviously available to ship. Reviewing comments in the Kickstarter campaign this is a very common experience.

Kickstarter Zen X stool only arrived months late when I'd tried a chargeback. The actual item is junk - the cords slipped through at the bottom and then tore out of the seat at the top. It collapsed the first times I tried to set it up and now is broken.

Posted a review, customer service say 'send us a video' then nothing (and my review isn't on their site).

I actually really like my campster 2 chair, I think it really great! And to start with the customer support was really great because I ordered two orange chairs but the didn’t have that, so Jonas promised me he would send two orange chairs whenever they got them in stock again. We talked about this long over email, but when they got them in stock again, he stopped replying. So I’m trying to reach him here?
Mathias

DO NOT BACK THIS COMPANY!!! Like many others I backed their Campster 2 kickstarter, paid for shipping in August 2023 and am still waiting for my chair, in the year 2026.

They've stopped bothering to even pretend to care about fulfilling orders now, I have 30+ emails to/from their support and all they tell me is that they'll give me the tracking number when it's ready. I asked for an update 5 months ago and they haven't even bothered to give me the default line - nothing.

Look at the most recent comments (Not the ones at the very top) on their past kickstarters - you'll see a pattern.

I would give 0 stars if I could. I backed the Kickstarter for the Campster chair a few years back and received nothing. At the start of last year, after enquiries, I was assured "they" were just "waiting on a tracking number" (from who or where? This was not very clear). Every 3 months or so throughout last year I would check by email to see if this tracking number had come through. "No, still waiting on this". Several years of patience and nothing. The company can not be trusted so my advice is to beware of doing business with them.

Over a year overdue shipping, and very little feedback or acknowledgement! I backed a campaign on Kickstarter in Sept 2024 - it posted that estimated delivery would be Jan 2025. Here it is, Jan 2026 and still no word if when or whether these units are shipping. Latest comment said -- "dont worry, they will ship when we get shipments out." Give me a break.

I'd give 0 stars if I could. These guys can't be trusted. Pledged for one of their products more tihan a year ago, still nothing and no updates on their part. Avoid at all costs.

Habe Mitte Juni 2023 via Kickstarter das Produkt Campster2 unterstützt/ vorfinanziert. Mir sollte bis Ende Juli 2023 ein Produkt zugestellt werden.

Bis heute habe ich kein Produkt und keine Rückerstattung erhalten. Jegliche Kontaktversuche wurden mittels lapidaren E-Mails beantwortet. Über 2.5 Jahre nach Bestellung habe ich nach wie vor kein Produkt erhalten, während die Unternehmung ihre Neuheiten bewirbt.

Like many others have stated already, I am a backer that paid money (and also expedited shipping) to this company years ago for a product that I never received. Every email I have received from them talks about delays and how sorry they are but tells me the product will be there "very soon".

This has been going on for years now!

## BEWARE SCAM ## This company took $300k from backers on a carbon seat and never delivered, they shipped a few most of which broke then stopped replying all while still selling on their own store. They are criminals who seem fine with stealing $300k from people who tried to support them. DO NOT BUY FROM THEM, Scammers!!!!!!

I am speechless with this company and how Jonas and the team appear to have scammed many backer including me. I have been a supporter from the beginning.

I was sent a sample of the Zen X to test out and it was not ready as there were issue with parts falling off, I could not sit on the sitpak as I kept sliding off the seat and also the rubber bottom kept sliding on the floor. I gave my feedback and he said the issues will be corrected. He also said not to fully extend the pole. I thought that was very strange. The initial unit sent to me was too dangerous to sit on.

Fast forward to today, I had asked what happened to my unit as I never received it. He kept emailing a Julie and me to ask Julie to send me a unit. She never responded to Jonas. I follow up asking Jonas what is the status. He did not respond and I again told him to please let me know and finally did respond last week that that one would be shipped by this past Monday. I have not received a tracking # and have asked for it a couple of time and he is not responding. I asked for a refund and no response.

It is a shame that people like Jonas run their business like this with and now he and this company will be remembered for what appears to be scamming backers from getting what they paid for.

I feel compelled to share my experience so others don’t go through the same frustration. I backed the Sitpack Campster 2 chair YEARS ago on Kickstarter (order #7799) and paid in full, but I still haven’t received my chair—or even tracking information! Despite repeated emails, all I’ve gotten are empty apologies and endless marketing for their new products, while my original order remains unfulfilled.
To make matters worse, Sitpack is now selling on Amazon, pushing out new models, but can’t even deliver to their earliest supporters. Customer service has been completely unresponsive—I’ve written multiple times and never received a real answer or solution.
Bottom line: I absolutely do not recommend ordering from Sitpack or backing their projects. If you value your money and time, look elsewhere. If you’ve had similar issues, you’re not alone!