Sitpack ApS

After you send the money they start ghosting you, I hope it's because Jonas is already in Prison. When I ask for my money back he said "We're sorry, but we do not offer refunds at this time."
Stay far away of this company!

Is it possible to give no stars? Have been waiting for over a year for the seat and no communication from Kickstartgo since August.

I would give 0 stars if I could.

Back the Zen X Seat. Shipping was initially put at January 2025. Many months and a few updates talking about delays with testing and prototypes, then problems shipping and the last update through Kickstarter was in August 2025. A large portion of backers have taken there to complain. Many of us about not getting our product and the lack of updates from the company, but those that come in from folks that have received are overwhelmingly about a poorly designed product that fails normal usage.

They are also advertising and supposedly shipping the same product from their website, which is against Kickstarter rules.

Please avoid this company.

My review is like many others. I backed them almost 3 years ago. I've gone back and forth with them quite a few times with them basically saying: "Just wait longer."

I don't feel that I'll ever receive the chairs. I think I have been very patient, but my patience is at an end.

Order a campster 2 years ago, never recieved anything and the company is mot responding

Where is my Chair?
Super Early Bird | Alu
1450

The Sitpack broke after I sat on it once.

This company has been an absolute nightmare to deal with in regards to communication, updates, and customer service.

Requests for information are ignored or the same reply is repeated over and over again. After waiting for months for more details I find a response here from the company with many unknown details outlining the current situation.

The clearly need to revisit their customer service practices. I will never order from them again and can't even get a response on refunds though they state on their website that emails will be responded to within 24 hours.

Wir haben per Pledge Box 97.-- und 14,59 €Transport bezahlt. Es wurde eine ungültige Tracking-Nr. übermittelt. Und auf unsere Reklamationen auch unter direkter E-Mail kam überhaupt keine Reaktion.
Auch die Übersendung der Kopien des Vorganges per E-Mail konnte Fa. Sitpack nicht zu einer Reaktion bewegen, man schweigt.
Es wurde auch keine Alternative angeboten.
Eine absolute Frechheit. Pledge box sollte billiger sein und im Internet werden die Dinger verramscht.
Wir bekamen eine Rechnung PBID007516756 vom 20. Juli 25 -- heute ist der 20. Oktober, was soll das keine Lieferung.
Wir werden kein Croud funding (egal welches Portal) mehr unterstützen - denn z.B. Pledge Box reagiert auch nicht, wenn man reklamiert.
Schade für eine an sich gute Idee - wir haben auf ganzer Linie schlechte Erfahrungen gemacht.

I took to writing here after zero updates and the many and I mean many complaints over in the kickstarter website’s comments page. If you visit you’ll see tons and tons of people not receiving products or still waiting to get any news as to what the status of their product they ordered over a year ago is at. The current speculation is that you’re using the money to fulfil your older kickstarters.

I bought a chair off of kickstarter a year ago and some have shipped and others no idea. Not much correspondence or communication when it comes to why the delays and why the chairs are breaking on other users. Then there is the product clearly being sold for use outside but the company says it will only include indoor feet (they said the soft indoor feet are fine for both uses) but they made outdoor feet so what gives

I would give this “zero” stats if possible. Purchased the “Carbon X foldable seat” on kickstarter. No tracking information and no communication from them and lastly never received the seat. A bunch of us never received our product yet they are now selling the product that we funded.

Product never arrived after a year of waiting.
Do not trust this company.
What they sell you can find on TEMU for a Fraction of the price.
Always use your credit card so you can apply for a refund when product does not turn up. Keep all correspondence as evidence for refund.

I received a marketing email today celebrating the company’s 10-year journey, its Kickstarter origins, and how it “perfected this in the wild.”

Unfortunately, my experience has been anything but perfected.

Despite backing this project nearly two years ago, I still haven’t received the product. Multiple emails were being met with vague promises and token replies and are now going unanswered despite my remaining civil. Even when I offered to cover costs for alternative delivery options, I was met with silence.

It’s frustrating to see stock being sold through the store while original backers remain unfulfilled (just check out the comments on the kickstarter page). If the company truly stands by its mission, it should prioritise transparency and honour its commitments to early supporters—especially those who helped bring the product to life.

I ordered in early July after being told by the company that the item would arrive within July. That was the only reason I placed the order. However, it was never shipped during that month.

On August 9th, I was given a tracking number, but it only shows “label created” — the carrier never received the package. I contacted the company three times, but every time I only received a copy-and-paste style response along with the same tracking number. There was absolutely no sense of apology or responsibility for the delay, only meaningless excuses.

Now it is already September and I still have not received anything. This company broke their promise, wasted my time and money, and their behavior feels like fraud. I trusted them because of their Trustpilot reviews, but that was clearly a mistake.

Only people who can wait more than a year to receive their order should even consider buying from this company. For everyone else: avoid them — they do not deliver as promised.

The Sitpack Zen is impressively lightweight and compact, making it easy to carry anywhere. Unfortunately, the fabric seat feels unstable and uncomfortable, and my attempts to contact customer support went unanswered. Good idea, but poor execution and service.

Ich hatte ähnliche Problem wie viele hier. Über Kickstarter mitfinanziert. Erst auf Nachfrage die addons im Dezember 2024 erhalten. 8 Monate mühsame Kommunikation und immer wieder von vorne...

Erst nachdem eine entsprechende Bewertung abgegeben wurde, hat sich eine andere Frau gemeldet. Plötzlich ging alles unkompliziert und ich habe sehr schnell den campster II bekommen.
Traurig, dass es vorher nicht ging und ich würde mich nicht mehr so lange hinhalten lassen und entsprechend bewerten.
Aber faktisch lief nach langer Zeit doch noch alles gut.

Zum sitz selbst: wirkt sehr hochwertig. Ist klein einklappbar und gut zu transportieren. Ich kann mir schon vorstellen, dass er 150 kg aushält. Ich bin mit meinen über 2m Größe und 100 kg relativ schmal gebaut. Breiter dürfte ich jedoch nicht sein. Daher für breite Personen eher nicht geeignet.

Sitpack has mastered the art of looking like a legit company, but don’t let the slick branding fool you. I ordered through their crowdfunding campaign and added extra items via their shop. That was back in June 2023. Not a single item has arrived.

Every few months they send vague promises about shipping soon, but nothing ever happens. They’re selling new chairs while hundreds of original orders remain unfulfilled. How is that even legal?

I pledged for two chairs, matching quilted seat and fleece covers (among other things) during their kickstarter for Campster 2 in 2023. The pledge manager was confirmed two years ago, in august 2023, and the chairs were delivered this last february 2025. No seat covers (2x fleece and 2x quilted) were delivered together with the chairs. After bringing this up they apologized and said no fleece covers were available and that they would replace and ship out quilted seat covers instead. I declined the replacement and repeatedly asked for an ETA for their new batch of fleece covers and was eventually told they would be ready by NEXT winter season... Well, it's now approaching quickly, but no new ETA is provided after asking several times since then. No quilted covers are delivered either, 6 months after delivery of the chairs, and Sitpack is now again trying to have me accept additional quilted seat covers instead of delivering fleece covers or refunding the unfulfilled amount.

I'm giving this company a 1 star until this matter is resolved, as their customer support has been sub par in every matter brought up these last years (30+ emails back and forth), despite that the chairs have held up nicely these last few summer months.

Run fast and far away from this company. 1000s of people haven't received the product they order on Kickstarter. It's been 3 years of back and forth on email. Alot of the people who have received their chairs and mono pod chair have had problems with legs breaking and feet breaking.