Was originally happy with the Sitpack Campster 2. However with in the warranty and occasional use noticed the seams started to fail and the supposed rip stop material fail. I contacted Sitpa... Toon meer
Sitpack ApS
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I backed the project on Kickstarter and bought two chairs, but I never received anything. For over a year, I was told that delivery was coming soon and to please be patient—and for the past three mo... Toon meer
Terrible customer support. Received a damaged chair and was promised a warranty replacement more than a year ago. After that, it was one delay after another and followed by long periods of silence. Fi... Toon meer
Ich habe verschiedene Projekte auf Kickstarter unterstützt. Mir ist durchaus bewusst dass man auch verlieren kann aber was mir hier begegnet ist schon ungeheuerlich. Ich warte seit gut 2 Jahren auf me... Toon meer
Schending van onze richtlijnen
Maybe not as bad as I first thought
I had posted a negative review having paid for something and after a few weeks received no response to my increasingly frustrated attempts at communication. The seller has now been in touch, seems very nice and has given some reassurance. I still haven't received what I thought I'd bought but fingers crossed a train from China arrives in August. I have other sitpack products and worth mentioning that they're great!
29 juli 2021
Review zonder uitnodiging
Antwoord van Sitpack ApS
Hi Paul, I just saw your review tick-in by chance. I checked our Hubspot customer service system - I see that for some reason your ticket has not been assigned to anyone. I'm very sorry about this - as you mention in your message, your order it's a pre-order and your package would be shipped in late August - due to massive delays in our rail shipments from china. Again, I'm very sorry about this, and I have now assigned a customer service agent to your account. Have a great evening. best, Jonas
Please check our updates on Indiegogo, we'll also make a blog post soon about the progress.
Absolutely useless company!
Absolutely useless company!
Placed 2 orders then realised i needed to cancel so used the message on the website..........nothing, so i did it again........nothing. So i emailed........nothing, so i sent a whatsapp......this was replied to saying it had already been dispatched even though the tracking clearly showed that it had not even been collected and only a request to collect had been raised, so i whatsapp'd back........you guessed it, nothing. Today i have recieved and email saying they have no records of me trying to cancel even though they were replying to an email that was sent to cancel the orders. Numerous requests for help, numerous times i have been ignored.
AVOID THIS COMPANY!
12 juli 2021
Review zonder uitnodiging
Ekstremt dårlig produkt og kundeservice
Som ejer af flere af Sitpacks modeller oplever jeg deres produkter som smarte og innovative, men af en meget dårlig kvalitet. Efter at have købt og brugt min Carbon ZEN ganske få gange gik den i stykker. Igennem halvandet år har jeg skrevet til deres kundeservice og enkelte gange har jeg efter lang tid fået svar. Af flere omgange har de lovet at sende reservedele, men jeg har aldrig modtaget noget. Senest oplyser de, at de venter på ny leverance af reservedele. Det virker som en bevidst strategi at undslå sig deres reklamationsforpligtelse ved at holde kunderne hen – uhæderlig og ulovligt.
12 juli 2021
Review zonder uitnodiging
Antwoord van Sitpack ApS
Hi Ulrik. Tak for din besked og venlige ord om vores innovative produkter, desværre det utroligt svært at lave noget helt fra bunden, hvilke du desværre er en oplevelse du har fået del i. Jeg kan se i kundeservice at du er blevet besvaret 19 september 2020, hvor vi beder dig gentage din første henvendelse, men vi har ikke fået svar. Vi skiftede kundeserviceplatform og desværre var mange beskeder forsvundet. Hvis du har skrevet efter 19 sept. så oplys os venligst om dette. Vi har haft helt vanvittige problemer med vores leverandør: B2B Link China, som ikke vil levere det vi beder om eller i den kvalitet vi efterspørger. Så vi har været virkelig ramt af denne problematik, som vi som lille firma har virkelig svært ved at gøre noget ved. Lige meget hvor meget vi presser på - er de ligeglade. Hvis det er en Zen fod du mangler kan vi sagtens levere denne. Bare informer hello@sitpack.dk
A Strange Request
Ordered siTpack Zen X-ii at the beginning of May 2021. Money was immediately taken from my account. However, they promptly emailed me to say they could not dispatch the goods till I sent them my ID plus my last 4 credit card digits.
They stated any ID would suffice, so, I sent them a copy of a utility bill validating my name and address.
They replied immediately stating the ID should be a copy of my driving licence or passport.
As this aroused my suspicions. I decided to cancel the order and asked them for a refund. I await their response with trepidation and wonder if their promptness will be maintained.
13 mei 2021
Review zonder uitnodiging
dårlig service
Købte en opbevaring taske til min sitpack, men har aldrig modtaget den. Virkelig dårlig kundeservice, der siger at den er gået tabt. Trods gentagne henvendelser hører jeg ikke mere. Har hverken set varen eller en tilbage betaling!!
15 februari 2021
Review zonder uitnodiging
Rubbish rubbish rubbish I would give no…
Rubbish rubbish rubbish I would give no stars if I could... I have a Sitpack but never been able to use it because when I finally got it (6months late) I took it out the box and the foot fell out split in two... have spent over six months trying to get a replacement part only to be fobbed off by each person who replied to my email... I hate when people hide behind covid as this started three months before it did!! I have Danish friends who are horrified at this company’s behaviour..... I’m at the point of ceremonial burning it and posting on YouTube.....
26 juni 2020
Review zonder uitnodiging
Ive ordered 2 sitpack Zen 1 year ago…
Ive ordered 2 sitpack Zen 1 year ago and sobfar i did not get them. Most of the emails ive sent were not answered and the few that the ve replied was apologizing and promissing a delivery for soon that never happened.
21 juni 2020
Review zonder uitnodiging
bought a sitpack Zen in aluminium
bought a sitpack Zen in aluminium, the website says it will support 130kg but when delivered, the box says max 110kg, I have spent a couple of weeks chasing an answer on which is correct as I am over 110kg and this is a safety issue but they either don't respond or they say that an answer is needed from another department, most of the time, they just don't respond
Good looking item but I cannot use it until they confirm if it is usable, if I wanted a lighter unit, I would have bought the cheaper one
6 mei 2020
Review zonder uitnodiging
Ordered 2 x SITPACK Zen x-ii from their…
Ordered 2 x SITPACK Zen x-ii from their indiegogo campaign in August 2019 and still NOT received. Worse still I have sent over 8 emails to both Jonas via the Indiegogo page and their own website contact page and have not had a reply.
Such a shame!
Chris Love
5 maart 2020
Review zonder uitnodiging
Purchased a SitPack Zen II Carbon fibre…
Purchased a SitPack Zen II Carbon fibre from their Kickstarter campaign Dec 29 2017
It was finally delivered after 2 years on 28 Dec 2019
Tried to use it twice and then it broke.
Was supposed to be a redesigned version after numerous complaints from users of it breaking, but I guess it wasn't a redesigned one they sent or if it was it was still not fit for purpose.
Somebody is going to get seriously hurt using this product.
No response from Sitpack regarding a refund.
3 januari 2020
Review zonder uitnodiging
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