Stirling Ackroyd, Sales and Lettings Specialists Reviews 1.396

TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

The Stirling Ackroyd team in Bermondsey have been great people to work with, especially Daniela, Onal, and Max during the viewing and checkout processes. We stayed almost two years in our flat and the... Toon meer

Beoordeeld met 5 van de 5 sterren

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and alwa... Toon meer

Beoordeeld met 5 van de 5 sterren

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very... Toon meer

Beoordeeld met 1 van de 5 sterren

Avoid at all costs. They will send you loads of spam emails, super unprofessional, very sneaky make sure you read the contract properly. Property tends to have many faults including mould and broken f... Toon meer

Bedrijfsgegevens

  1. Makelaardij
  2. Kantoorvastgoedbedrijf

Geschreven door het bedrijf

Our story began in 1873 and since then, our estate agency has stood the test of time through every high and low of the property market. We are proud of our heritage, and the experience it means we are able to provide all our clients. We understand selling or letting your property can be significant, leading to challenging decisions, and that it can be often be difficult finding the right person to help you with the process. At Stirling Ackroyd you will always be dealing with real people with the knowledge and experience to successfully guide you through your sale or let. But what stands us apart from other agents? In addition to our committed branch staff, at Stirling Ackroyd we also have experienced central teams to assist with your property transaction; including a dedicated call centre, administration, move in, renewals, and property management teams, as well as a dedicated sales progression function. All have been created to ensure every client receives the dedicated assistance they need to achieve a seamless sales or lettings experience. Experience behind us Over 100 years of experience behind us, with 35 branches across London & the South East Dedicated Team of professionals Over 400 well trained members of staff with local experts on hand throughout the branch network. Over 1.6M registered buyers and renters Including over 100,000 registered buyers and 60,000 viewings completed in 2020. Communication key to our success We keep you updated every step of the way with regular contact, answering any questions you have, after all its good to talk. Our other services include chartered surveying, property development and maintenance division, as well as working with trusted partners to offer conveyancing, mortgages and financial services. In addition, our Stirling Ackroyd New Homes and Commercial teams are experts in their fields, and are on hand to assist with any enquiries you may have. Wherever you are in your property journey and whatever you need, Stirling Ackroyd is here to help.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Ciaran was really helpful over the…

Ciaran was really helpful over the phone and via email (quick responses).

28 februari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Eleanor,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Georgia

Georgia, a very friendly and professional real estate agent, has a comprehensive understanding of the local market. Known for being knowledgeable and easy to talk to, Georgia is an asset to any real estate transaction.

26 februari 2025
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Olga,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Ciaran Gallagher

I spoke to Ciaran Gallagher re the sale of a flat which is part of a relative's estate. Although Ciaran was stepping in for his colleague looked into the case and was extremely helpful, efficient and informative.

26 februari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Hi Jane,

Thank you for taking the time to share your experience with us. We wish you all the best - Customer Engagement.

Beoordeeld met 5 van de 5 sterren

Outstanding Support

By far and away the best element of our sale process. Outstanding communication, knowledgeable and supportive, every aspect of our sale was delivered.

25 februari 2025
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Adrian,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great experience with Stirling Ackroyd sales team

Recently sold my house through Stirling Ackroyd. Mark (Englefield Green) and Ben (Egham) did a great job.
They use a professional photographer and put a lot of effort into getting to know the house. I really valued Mark's advice throughout the process.

19 februari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Jane,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 1 van de 5 sterren

The worst people to have a tenancy…

The worst people to have a tenancy with, I have faced issues head on and had nothing but pain when they ignored my concerns. Ended up stuck in the worst tenancy ever where i feared for my safety

18 februari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Seema,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent!!

Excellent!!! I put my house up for sale on Saturday and it was sold on the following Tuesday! The Egham Branch guys are excellent. They were knowledgable, professional and were just simply great. I cannot recommend enough. If you’re looking for excellent service and some great salesmanship then these are your guys!! James and Ben are a real asset to the team.

15 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Christopher was absolutely wonderful

Christopher was absolutely wonderful, polite, professional, and very knowledgeable about the property. He arranged the viewing quickly and made the whole experience smooth and enjoyable. Highly recommended!

13 februari 2025
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Natalia,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Thank you, Ciaran

Ciaran G. was extremely helpful over our initial phone conversation.
He answered all my questions and was quick to offer a range of options and viewing opportunities. Thank you!

12 februari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Steph,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good comms and responsive

Good comms and responsive, had a the details

11 februari 2025
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Hi there,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 1 van de 5 sterren

If I could give zero stars I would

If I could give zero stars I would
Awful awful people
Totally non responsive and unprofessional
They agreed on a flat price then as soon as I signed up with them started threatening me that they won’t do viewings until I reduce the price!
Their phones didn’t work for weeks then they took my Property offline on key websites
When I queried no one came back to me for weeks!!!
DO NOT hand over your property to these people!

3 februari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Sabz Al,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Beoordeeld met 5 van de 5 sterren

Property Survey in Sebastopol

David gave a fabulous Survey on our potential property and called me before his appointment there and afterwards to give me a brief breakdown of his findings and asked me to contact him on his direct number should I have any further questions or queries about the property and the report (which I did take up the opportunity and was extremely happy with his response). Thanks!!

29 januari 2025
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Soraya,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 4 van de 5 sterren

Initial contact

Brooke was very professional and took the relevant details quickly and accurately. She was able to provide a valuation appointment within the next couple of days,

5 februari 2025
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Hi there,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Initial enquiry

Call wasn’t answered but it was returned with apologies the same afternoon. My enquiries were answered efficiently and promised confirmations of viewings came by email and telephone within the hour. Keo and Paul both combined a professional approach with a friendly manner

30 januari 2025
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Christina,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 4 van de 5 sterren

Proactive & Professional Service

I have been in contact with Georgia at head office for some time now (3 years), and although we have never met in person, I truly appreciate her proactive and professional approach. She consistently reaches out to check if she can assist with my properties, demonstrating a genuine commitment to client care.

Her knowledge of the market and willingness to help, even without immediate business, speaks volumes about her dedication and work ethic. It’s refreshing to deal with an estate agent who values long-term relationships rather than just quick transactions.

If you're looking for a reliable and professional agent who genuinely cares, I would highly recommend Georgia at the head office in Surrey.

28 januari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Syeda,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Really Recommend the Stirling Ackroyd team in Guildford

I recently completed my flat sale with Stirling Ackroyd in Guildford and I am very happy with the support that Martin, Jack, Sandra and Brian provided through the 3 month process. I agreed to sell my flat for under asking but to a buyer they recommended who was serious about buying and wanted to move quickly. I agree this recommendation was the right one. The team are very experienced and went above and beyond to help me at points as I live a few hours away. I really recommend using them and would not hesitate in using them again.

27 januari 2025
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Julie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic service from Jason Hirdes

Fantastic service from Jason Hirdes. He went above and beyond resolving a difficult situation. Wonderful to experience someone who cares so much about their work and the company.

22 januari 2025
Review zonder uitnodiging
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Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Hi Steve, thank you for the 5* feedback for Jason. We wish you all the best - Customer Engagement

Beoordeeld met 1 van de 5 sterren

Winnie

Suck! Don’t recommended at all !! Unprofessional, unreliable, not friendly, late reply!! If you rent a house from them, you do all the things on your own, no one will gonna help you, the property management are useless!!

30 december 2024
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Dear Winnie,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Beoordeeld met 5 van de 5 sterren

A Successful Let with Stirling Ackroyd

A Successful Let with Stirling Ackroyd !!
I put a house on the market, in Twickenham, to rent in December 2024, that I thought would be a difficult time to find a new tenant.
Thanks to the good work of Honor Clements and the Team at Stirling Ackroyd, I had a firm offer at the full asking price in less than a week. I now have professional tenants in my house and am looking forward to a long term tenancy.
The Team at Stirling Ackroyd were friendly, personable, efficient and good to get along with and have excellent local knowledge.
I will use them again and can recommend them

10 december 2024
Review zonder uitnodiging
Logo Stirling Ackroyd, Sales and Lettings Specialists

Antwoord van Stirling Ackroyd, Sales and Lettings Specialists

Hi there,

Thank you for taking the time to leave great feedback for Honor and the team! They will be thrilled to read this and we wish you all the best! - Customer Engagement

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