Stirling Ackroyd, Sales and Lettings Specialists Reviews 1.396

Thank you Ellis for your speedy and efficient service getting my valuation organised with your colleague Paul.

I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.

Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.

Ellis Craig called me this morning in response to a message I had left for a local branch. He was very helpful and cheerful and explained he was from head office and was able to get the branch to offer me a viewing at a time to suit me. Also not a lot of London estate Agents bother to call back so was good to hear from him. Thank you

Very easy experience from start to finish all the staff were very helpful.

Solid property agency that does not seem to seek profit at all cost and as fast as possible, not a common occurrence in London.

I had a good conversation with Ellis this evening - he went out of his way to be helpful.

We had a great experience renting through Stirling Ackroyd. We have been in London 5 years and have never had a positive experience with property managers, until Myles. He was fantastic, helpful and very responsive. Thanks so much!

Recently sold our property via the Guildford office with Martin and Jack. Their patience and professional approach ensured we found a buyer in a difficult market and helped us all
the way through to completion. Thank you!

Ellis was very helpful and explained everything about the sales process. Made things simple and easy to understand.

Elliot was very patient and helpful with all my enquires

The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.

Ellis was very helpful and patient

We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.

There are so many good estate agencies out there and choosing one out of them all is never easy.
In a flourishing, fluid market, some of the agents are young, slickly competitive and as fast as Flash Gordon. Others are more measured, experienced and steady. I have learned that all of them are incredibly dedicated, hardworking and inevitably successful, but it was the latter set of qualities that drew me to Stirling Ackroyd.
That may say more about me than it does about them, but as one complication after another surfaced, I learned to appreciate their solid advice and innate wisdom – especially as I was a complete novice in the business of selling a house.
The process took at least two months longer than it should have due to the problems we faced! But we got there, and the date of final completion was a wonderful day and cause for great celebration!
I want to thank the Stirling Ackroyd Sales Progression Team for their hard work but, more especially, the amazing bunch at Streatham!
Wayne and Anthony, thank you so much for walking me through a daunting process, answering my panicked cries for help – sometimes outside of office hours - and for your grace, humour and integrity in dealing with my ignorance.
Thank you to your colleagues, too, for their efficiency in handling my queries.
I would not hesitate to recommend Stirling Ackroyd to anyone looking for help in selling a property. Thank you again!

Having used Stirling Ackroyd to value our houses via MHBS, we would not recommend this company.
It took their surveyor six attempts to write a satisfactory report for MHBS before funds were released, causing a long delay and issues with our New builders having to find other financial routes to keep our new build project going. There were no issues with the LTV but poorly written report caused delays

Really helpful and friendly service from David Harvey. I have high hopes that we'll find the property we're looking for.

Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!

The agents were ONLY unbelievably helpful BEFORE YOU SIGN THE CONTRACT. After that they just disappeard. One area manager even tried to violate one clause in the contract, trying to make a view for potential buyers 3 months prior to the end. We reported that we need small fixes for the lights and NOBODY CAME. Horrible service. Complete fraud.

Sold and bought our properties with Stirling Ackroyd at the Egham branch,
I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.
Every time I phoned I was greeted with a friendly and helpful approach.
The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.
Also Ben Was a delight to speak to and very professional.
Johnathan again, was very professional and assertive and reassuring.
What a great team,

I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.
Can’t thank them enough.

***RENTERS BEWARE***

I am posting this review as a sincere warning to anybody thinking of renting a property with this grossly incompetent organisation.

At the end of me and my partners tenancy we were disgusted to be informed that we would be only be receiving just over £100 of our £1600 deposit.

The reasons stated were that the flat was left in an 'uninhabitable' condition. A statement which was completely at odds with the check out report. We were also informed that the place was 'riddled' with bed bugs. These bed bugs were supposedly situated within the sofa bed, one small issue (I'm being generous using the word 'small' here) is that we were never informed that the sofa was a sofa bed and never used it as such.

This means that we moved into a property with a sofa bed that wasn't declared as such that was supposedly filled with bed bugs from a previous tenancy.

We were charged over £1000 for fumigation services, sofa removal and purchase of a new sofa.

So, this bombshell was dropped to us in a cold and informal email shortly after our tenenacy and we were informed that if we disagreed with their assessment we would have to follow the arbitration process.

Me and my partner spent countless hours on this form providing irrefutable proof of lying, gaslighting and pointing out numerous instances of gross incompetence over the 12 months we had the displeasure of dealing with this trash company.

The arbitration process was an unnecessary and extraordinary mentally taxing process which I will never forgive Stirling Ackroyd for making us go through.

I'll end on some good news. The arbitration process was a success and we were found in the right and recovered the majority of our deposit.

I really hope that someone reads this and decides to steer clear of renting from this company.

I'd actually love more than anything if someone we had the displeasure of corresponding with during this process is reading.

Thanks for returning OUR money (under duress) we're going on a nice holiday x