Stokes Reviews 71

Bought a knife block and after few days of use color changed,contacted customer service online but reply was totally unsatisfied which was I can only return or exchange if purchased is within 30 days

The company does not honor its own warranty. The sales people will say whatever it takes to get the sale, then the client is left on their own when a product stops working halfway within the warranty period.

Absolutely great customer service! I bought a mixmaster a few years ago and I broke the flange on the top of the beater. They replaced it free of charge and prepaid the shipping even. No hassles or problems!

I purchased the Moscow Mule Cups from Stokes. I was so disappointed! After three washes, they all tarnished. It was such a disappointment. I emailed customer service, along with images of the mugs, without any reply. Terrible customer service. I will not recommend reaching out because they ignore their customers.

Ok full disclosure, I have not received my online purchase yet. I just ordered it today. BUT I entered the wrong shipping information when I placed my order, and was disappointed to call and find out their phone lines are not available for customer service.

I quickly emailed their online customer service, and the rep assigned to me, Stephanie, got back to me within 5 minutes!! I am just very impressed at how quickly they handled my request.

Compagnie qui paye salaire minimum aux employés beaucoup de travail ouvrir des boites visuel baisse de prix pas d'augmentation....... C'est pour cela manque d'employés on demande trop pour le se qui paye..........

Je me suis présentée pour récupérer un achat en ligne au Stokes de Place Ste - Foy. L’article était payé, j’avais reçu la confirmation que c’était prêt à récupérer et j’étais à l’intérieur des 7 jours de la commande.
La vendeuse m’a dit que la commande avait été annulée pcq ils ne l’avaient pas préparée dans les délais. Que j’allais être remboursée et que c’était normal que je n’aie eu aucun avis de ça. Je l’aurais plus tard…. Elle n’avait aucune preuve de ce qu’elle avançait et voulait me faire repayer. Je lui ai montré mes courriels de confirmation et mon relevé de carte de crédit qui prouvaient mes dires..Je ne croyais pas qu’un achat en ligne n’était pas sécuritaire. Elle m’a même dit «  On se calme «…….. Service pourri..

QUALITE ,SERVICE A LA CLIENTELE EXCELLENT, BON PRIX

I actually wrote a review on one of their products on their website. It wasn't a good review as the dinnerware I purchased starting marking very easily (which shows on a white set) not long after starting to use. Interestingly enough my review does not show on their site. Only the 4 and 5 star reviews do. This is the first time I have written a negative review as I have had good products from their store but don't trust their reviews.

Stokes as a retailer has great products but customer service is entirely another matter.
I have currently been emailing Melyssa at their customer service for online orders.
The product I purchased had a $10.01 price drop which we sorted out but my refund does NOT include HST paid on purchase.
It's not a large amount to be ripped off for but the snarky attitude is not necessary.
$10.01 + Hst $1.30 = $11.31
with my math comprehension.
Not $10.01

The following is Melyssa's reply

Melyssa (Stokes)
"The price difference was 10.00$ the HST would be applied on both purchases regardless of the cost of the item.
Therefore the system allowed a refund of 10.01$ ( 10.00$ ) for your price adjusment.
Thank you for your comprehension"
Melyssa

This is not the kind of attitude I expected from someone representing Stokes.

Je regrette avoir commandé en ligne. Le pire service à la clientèle, du jamais vu. J’ai commandé depuis plusieurs jours. Aucune notification de ma commande et le numéro de service à la clientèle ne passe pas. Je voulais vraiment mes produits. Ce matin, je me réveille et je vois un remboursement? Ça veut dire quoi. Première fois et plus jamais

I have no issue with the products Stokes sells or their stores, but I will never order anything online from them again. It started with unacceptable delays in processing my order (not shipping), which was placed in plenty of time to get by Christmas. Emails and phone calls went unanswered. Eventually, my package arrived after Christmas but one item was missing. While I was not charged for this item, it is still showing as shipped on my account and Stokes has not responded to my email asking if it would be shipped in the future. My daughter had similar experience with items arriving broken and no response from Stokes to her emails. Now you can't even leave a message on their customer service line! Yet they keep sending advertising emails and showing up in my FB feed. They clearly do not have the capacity to process the volume of orders received and their customer service is almost non-existant. Save yourself the aggravation - if you like their products, only buy in person at one of their stores.

Same issue my items all arrived damage and chipped last Dec 28,2020. Butter dishes and serving trays. One order was also sent as an open box, screws are missing and chipped on plate, so I assumed this was a return before and this is what they sent me.

I have sent them my first email on dec 28 No reply, then follow up Jan 8, 2021, Jan 13, 2021, Jan 17, 2021, still no reply.
And now I am so dissapointed, no call center to call too.

Not even sure anymore how can this get thru them.

I placed an order online and received a bundle of broken bowls. I contacted Customer Service and sent them photos of the poor packaging that caused the items to break. The Customer Service person was very nice, and re-shipped the order to replace my broken bowls. However, the warehouse packaged them exactly the same way (terrible) and I ended up with another bundle of broken glass. I contacted Customer Service again, sent photos again, and this time, they have not gotten back to me. It's been far more than the 72 hours they promise.

Really wish I read all the reviews. Never thought in a million years that a Canadian company would take your money and never ship items. No one answers the phone or emails. How do I get my money back? Has anyone been able to get a refund from this garbage company? So disappointed!!

Placed an order Dec 10. Still not shipped. No answer at phone or email customer service. Will not order again.

Very disappointed went in to buy a mixer that was on sale black friday didnt have color wanted red only had display mgr said buy it and come back next week as shipment comes in but 3 weeks later nothing this was a gift they put in a box that was torn so it got taped well i cant give this as gift looks like someone used with damaged box so upset. Not happy plus with shutdown here store closed

Placed an order 2 weeks ago and it not been shipped and I cannot get customer service on the phone or by email but they billed visa pretty quickly. won't do business with them again. Stay away from the site and shop somewhere else..... Zero Stars

Terrible customer service—have been trying to contact representative daily for over a week; but no return call or e-mail regarding price adjustment. Also unable to use birthday promotion.

For Stokes Oshawa Center:
I was looking for a particular set of dishes and needed 12 place settings. When I found two sets at Stokes Oshawa, Christina offered to check with other stores to see if she could find another set for me. In less than 24 hours she had located one and arranged for the district manager to pick it up. She called me once it was in. Thank you, Christina, for your great customer service! I really appreciated your help.
This was the 3rd Stokes I had been in and the first offer of added help. Great customer service at Stokes Oshawa! Unlike Conestoga Mall and the Cambridge center!