SunriseDirect Reviews 

528
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 1 van de 5 sterren

Not a great first time experience- Really disappointed in the hotel , Ashley court hotel Torquay is in no way fit for purpose. Absolutely Filthy Dirty rooms.bathrooms are covered in black mould.Man... Toon meer

Beoordeeld met 5 van de 5 sterren

Everything from booking to coming home was the best Coach tour out of EIGHT my wife and I have been on.Hotel Norfolk in Weymouth was really clean and the food was excellent. Staff too were lovely and... Toon meer

Beoordeeld met 5 van de 5 sterren

The transfer was again very good our driver Kyle was brilliant every day on the first day out someone had a dreadful accident on the coach managed everything extremely well.food and staff excellent ho... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Helpful coach driver who explained all the tour details and other helpful comments. Helped load my partners wheelchair into the hold. Nice hotel near beach food good and entertainment some evenings.... Toon meer

Bedrijfsgegevens

  1. Touroperator

Over SunriseDirect

Geschreven door het bedrijf

SunriseDirect

For more than 50 years we have been organising the best value coach holidays to destinations throughout beautiful Britain and scenic Europe and have welcomed hundreds of thousands of customers from across East Anglia.

✔ Scenic coach touring

✔ Unbeatable value for money

✔ Free local departures for local people

✔ Friendly and experienced drivers

✔ Book direct and save money!

✔ Fully ABTA bonded

✔ Glorious Jersey by Air from Norwich Airport

View SunriseDirect Coach Holidays 2025

About SunriseDirect

We have always been dedicated to providing local people with affordable and fun holidays! Whatever type of holiday you’re looking for, if you book with SunriseDirect, you’ll be booking on the sunny side!

Our Coach Holidays explore many parts of the UK and Europe, and all come with the service of one of our friendly SunriseDirect Coach Drivers, who are knowledgeable, experienced and the best in the business!

We’ve been around for more than 40 years, so we know what we’re doing when it comes to arranging your accommodation! Our hotels are chosen around your tour, making sure they’re a great base for a comfortable night after a day of exploring.

SunriseDirect Coach Holidays include sightseeing excursions, all within the cost of the tour, so you know you’ll be shown the finest sites of the resort and its surrounding areas during your holiday.

Take a moment to browse our incredible value tours and find out why we’re East Anglia’s favourite coach holiday company.

View SunriseDirect Coach Holidays 2025

Free Local Departures

For decades we’ve been committed to providing local people with a truly unbeatable holiday service, and our network of local departure points across Norfolk, Suffolk, Cambridgeshire and Essex is an important part of that rich heritage. On a SunriseDirect holiday you can relax right from the start, safe in the knowledge that everything has been carefully planned, with experienced people on hand if you need any help.

View SunriseDirect Coach Holidays 2025

Coach Holidays 2025

SunriseDirect Coach holidays 2024 have FREE pick up points throughout Norfolk, Suffolk, Cambridgeshire and Essex. Sunrise Direct offers sensational value for money on coach holidays & short breaks across the UK and Europe. Browse and book a range of charming coach holidays for 2024 by clicking the link below.

View SunriseDirect Coach Holidays 2025

Warner Hotels

Come on holiday with us to a Warner Hotel, where you can stay in a stylish room in country and coastal locations, or charming chalets in coastal villages... the choice is yours! With so many stunning locations to choose from there is no better place to get away.

View SunriseDirect Warner Hotels 2025

Holidays by Air

Closer to France than England, Jersey offers a wonderful holiday abroad with a difference. Enjoying a continental flavour with plenty of sunshine and yet with a little taste of home, and, of course, the currency and language is very British! This fabulous island has plenty to offer, from the many gardens, castles and beaches to fascinating museums and an almost endless array of attractions to explore. It really is a jewel to behold amid crystal waters and clear blue skies. This holiday flies direct from Norwich airport and includes the services of a representative who will suggest excursions to join while in resort, or spend the time at your own pace exploring the island.

View SunriseDirect Jersey by Air Holidays 2025

Interchange

Coaches travel through our Passenger Interchange Area at Cambridge Services on the A14 (or Birchanger Services on the M11) for UK and Ireland holidays, or Thurrock Services on the M25 for most European holidays.

Reserved Coach Seats

On our coach holidays you have the opportunity to choose the coach seat of your choice which is yours from the moment you join your tour coach. Seat numbers are not allocated on regional coach transfers.

Interchange

Coaches travel through our Passenger Interchange Area at Cambridge Services on the A14 (or Birchanger Services on the M11) for UK and Ireland holidays, or Thurrock Services on the M25 for most European holidays.

Departure Points

Cambridgeshire: Cambridgeshire: Cambridge, Chattteris, Ely, Huntingdon, March, Peterborough, Warboys and Wisbech.

Essex: Basildon, Billericay, Birchanger, Braintree, Brentwood, Brightlingsea, Canvey Island, Chelmsford, Clacton-on-Sea, Coggeshall, Colchester, Frinton-on-Sea, Great Dunmow, Harwich, Hornchurch, Leigh-on-Sea, Maldon, Manningtree, Rayleigh, Romford, South Benfleet, Southend-on-Sea, Upminster, Wickford and Witham

Norfolk: Acle, Attleborough, Aylsham, Brundall, Caister-on-Sea, Cromer, Dersingham, Diss, Downham Market, East Dereham, Easton, Fakenham, Gorleston, Great Yarmouth, Harleston, Heacham, Hethersett, Holt, Horstead, Hunstanton, Kings Lynn, Mundesley, North Walsham, Norwich, Sheringham, Stalham, Swaffham, Thetford, Watton, Wroxham/Hoveton and Wymondham.

Suffolk: Beccles, Brandon, Bungay, Bury St Edmunds, Darsham, Elmswell, Felixstowe, Hadleigh, Halesworth, Ipswich, Ixworth, Kessingland, Lowestoft, Mildenhall, Newmarket, Saxmundham, Stowmarket, Sudbury and Woodbridge.

View SunriseDirect Coach Holidays 2025

SunriseDirect

Geschreven door het bedrijf

Coach Holidays and more...for less!
Book direct and save money! East Anglia's Favourite Coach Holiday Company for more than 50 Years!

Completely ABTA Bonded

SunriseDirect is ABTA bonded for total peace of mind

SunriseDirect is ABTA bonded for total peace of mind
SunriseDirect is fully ABTA bonded and licensed by the CAA, so you can rest assured your holiday money is always in safe hands.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

528 reviews

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4,1

Alle reviews

(528)

49 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

North Wales holiday

Hotel was nice, only problem was the distance from room to restuarant.
Food was nothing special, carrots undercooked.
Only decent meal was breakfast which was overcooked. I made sure I had two bowls of rice krispies to get me through then day.
Wherever we stopped i made sure I made sure i got some hot food.
Won't be using Sunrise again, this was the 3rd time using them.

22 april 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Fabulous holiday

The coach was comfortable,the driver Phil was excellent,cannot fault the hotel . Only criticism was the pickups we travelled well out of the way so we ended up being on the coach for 9 and a half hours

17 juni 2024
Logo SunriseDirect

Antwoord van SunriseDirect

Hello Ian,

Thank you for your review and for your feedback regarding your journey - we are always looking to make improvements to help reduce journey times and so we will look into this. On another note, we are delighted to hear that you had a fabulous holiday with us. We hope to see you again soon.

Beoordeeld met 1 van de 5 sterren

Stayed at the Ashley hotel in Torquay

Stayed at the Ashley hotel in Torquay, very dated, rooms very dirty, carpets never hoovered, will never stay there again

19 juni 2024
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Antwoord van SunriseDirect

Thank you for your review. I am sorry you were disappointed with this hotel. The Ashley Court has been a favourite among Sunrise customers for many years but we will ensure your comments are given to the hotel management.
Kind Regards
The SunriseDirect Team

Beoordeeld met 4 van de 5 sterren

Had a lovely holiday nice hotel and…

Had a lovely holiday nice hotel and really good driver. Outgoing transfer to Cambridge services spoilt by mardy taxi driver! Only down point. Already looking for next holiday with sunrise

10 juni 2024
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Antwoord van SunriseDirect

Hello Mrs Farinha,

Thank you for your review of your recent holiday with us. We are sorry to hear about your experience with the taxi driver on your outbound journey, but we are pleased to hear that this didn't spoil the rest of your holiday! We look forward to seeing you again on your next holiday with us.

Beoordeeld met 4 van de 5 sterren

Torquay & Eden Project - A great holiday

Went on the Torquay & Eden Project Coach holiday. What a lovely holiday, had a great time.
Booking was done quickly and easily over the telephone by friendly helpful staff.
The main coach tour driver, Tony, was friendly, helpful and a good driver.
The hotel, The Ashley Court Hotel, whilst dated was clean, good hot food and friendly staff. Plenty of hot water even though you had to wait a few minutes for it to come through but this was not an issue.
A special mention to Maureen and Jackie(?) who were fabulous waiting staff. Great banter and service.
Entertainment ok.
Excursions good. The Eden Project is well worth a visit.
The people on the coach were a lovely friendly crowd.
The only reason I didn't give 5 stars was because of the feeder driver, who although was pleasant was unfamiliar with the area.
I have already booked with SunriseDirect for another trip this year and would recommend this company.

10 juni 2024
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Antwoord van SunriseDirect

Hello Cass,

Thank you so much for taking the time to leave us such a detailed review about your recent holiday to Torquay, we really appreciate it. We are very pleased to hear that our team were able to assist you with the booking process and that the staff at the hotel were also fabulous (I will pass your feedback over to the hotel). We are also delighted to hear that you enjoyed your excursions and had an interesting visit to the Eden Project. We very much look forward to seeing you on your next holiday with us later this year.

Beoordeeld met 5 van de 5 sterren

The driver Tony was fantastic

The driver Tony was fantastic, made us welcome from start to finish. Good trips. Clean hotel, good food, enjoyable entertainment. I made new friends. In all a great holiday

10 juni 2024
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Antwoord van SunriseDirect

Hello Christine,

Thank you for your review, we are delighted to hear that you had an excellent holiday with us and you enjoyed all of your excursions. We hope to see you again soon for another holiday with SunriseDirect.

Beoordeeld met 3 van de 5 sterren

We enjoyed the tours which were…

We enjoyed the tours which were interesting. Our driver, Dave, was friendly and appeared to be helpful for those who needed it.

The one thing that let the holiday down for me, was the hotel. Our room was clean and the bed was comfortable. However the sink had a crack and hole in it which caused a leak every time you put water in the basin. This had obviously been happening for some time as there was a dark patch on the floor under the sink and the crack and hole certainly weren't a recent occurrence. We had no bedside lamps at all and two very thin pillows each. On our second day I asked for two extra pillows and I'm still awaiting them!

Also, the reception desk was not manned for a lot of the time it was supposed to be.

The staff were very friendly and helpful and were working very hard, but I think could have done with an extra pair of hands. The chef came into the dining room one evening to help serve and I was dismayed to see that his clothes were very stained and he had a grubby oven cloth hanging from his belt.

The entertainment over the three nights we thought was very good, far better than some we have seen in hotels. We stayed to the end each evening which is unusual for us.

I know that we weren't the only guests who had problems with their rooms and feel, generally, that the hotel could have been better managed.

This experience would make us think twice about booking with Sunrise again.

10 juni 2024
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Antwoord van SunriseDirect

Thank you for your review. I am sorry for the frustrations you felt with your room at this hotel and our contracts teams have been given your comments to address for the future. On a positive note I thank you for your kind comments about the driver and hotel staff and certainly hope we can welcome you on board again in the future.
Kind regards
The SunriseDirect Team

Beoordeeld met 4 van de 5 sterren

Good trip.

Our driver was super! The hotel was fine but advertising let the hotel and Sunrise down! Both in the Sunrise information and the hotel’s web site an indoor swimming pool was advertised. This has not been open since Covid! Vouchers were given for the lesuire centre next door but timings of casual swimming were tricky to fit in our itinerary! The rooms at the hotel were fine( if a little hot!) and the food was of a good variety and standard.
Apart from the swimming opportunities ( two of us did go in the sea!) a super holiday!

3 juni 2024
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Antwoord van SunriseDirect

Hello Mrs Coe,

Thank you for taking the time to leave us such a detailed review of your recent holiday with us. Unfortunately, the hotel did not inform us of any changes to the opening hours of the swimming pool so we were not aware of this, however, we do apologise for any inconvenience that this may have caused you. On another note, we're delighted to hear that you had an excellent holiday with us and we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Enjoy ed our holidays drivers were…

Enjoy ed our holidays drivers were helpful friendly and cheerful

3 juni 2024
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Antwoord van SunriseDirect

Hello Sandra,

Thank you for leaving us a review, we're so pleased to hear that you had an excellent holiday with us and enjoyed the company of your driver. We hope to see you again soon for another holiday.

Beoordeeld met 4 van de 5 sterren

A great holiday

A great holiday, a dated hotel but good food and attentive staff. Time could have been a little longer at some places but value for money with the added bonus of collection by taxi to join the coach as we are in West Norfolk. We will use your holiday services again.

20 mei 2024
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Antwoord van SunriseDirect

Hello Mrs Brown,

Thank you for taking the time to leave us a review and for providing us with your feedback. We are delighted to hear that you had an excellent holiday with us overall and we look forward to seeing you on your next holiday with us.

Beoordeeld met 4 van de 5 sterren

South Wales trip

The Coach Driver was really good and the things we visited were very good apart from Port Erion

7 juni 2024
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Antwoord van SunriseDirect

Hello Mr Cross,

Thank you for taking the time to leave us a review and for your feedback. We're pleased to hear that you had an excellent holiday with us and we hope to see you again soon for another holiday.

Beoordeeld met 5 van de 5 sterren

Lovely clean modern hotel

Lovely clean modern hotel. Good food,
Driver David. (First tour). Done a marvellous job,
Only one tiny niggle. It was very busy holiday. But lovely

3 juni 2024
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Antwoord van SunriseDirect

Hello Juliet,

Thank you for your review & feedback, we're delighted to hear that overall you had an excellent holiday with us and enjoyed the stay at your hotel. We hope to see you again soon for another holiday with us.

Beoordeeld met 1 van de 5 sterren

FromNEVER AGAINe beginning this tour was badly…

From the beginning this tour was badly organised. With our first driver not sure which service station in Cambridge to use. Once at hotel there was no help for people with their luggage, who are mostly older & perhaps not very mobile.
The first evening meal was a disaster, not enough food or places to sit.
The food all during this holiday was awful,poor selection and cold.
The return journey did not improve our opinion of Sunrise holidays.
Never again.

3 juni 2024
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Antwoord van SunriseDirect

Dear Mrs Surtees
Thank you for your review. We are sorry you were disappointed with your holiday with us. Your comments will be used as part of our review of this holiday and we will endeavour to seek improvements.
Kind regards
The SunriseDirect team

Beoordeeld met 5 van de 5 sterren

Travel with Sunrise and be content.

My wife and I on day one had a very courteous and helpful coach driver who took care of our luggage and was extremely informative about the areas we passed through until we arrived at our destination. This attitude continued throughout our stay, full marks to the driver Adi on our Iron bridge break. The hotel was brilliant, very comfortable room, and we would give the staff there 100 percent, and as for the catering, top marks as well. Our views on Sunrise coach holidays is what a great company to arrange a holiday with.

3 juni 2024
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Antwoord van SunriseDirect

Hello John,

Thank you for taking the time to leave us a review. We're so pleased to read that you had an excellent holiday with us and enjoyed your excursions as well as the stay at your hotel. Thank you for your kind words about our driver, I will pass this onto him. We hope to see you again soon for another holiday.

Beoordeeld met 5 van de 5 sterren

Great holidays to Jersey from local…

Great holidays to Jersey from local airport. Booking easy and no problems. Good value too!

1 juni 2024
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Antwoord van SunriseDirect

Hello Sandra,

Thank you for taking the time to leave us a review, we're delighted to hear that you had an excellent holiday to Jersey with us. We hope to see you again for another holiday soon.

Beoordeeld met 5 van de 5 sterren

Another enjoyable holiday with Sunrise…

Another enjoyable holiday with Sunrise Holidays. Trip based in Weston-Super-Mare, all good, the hotel, trips out and friendly staff. Weather only reasonable but never any guarantees with that.

31 mei 2024
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Antwoord van SunriseDirect

Hello Patricia,

Thank you for your review, we're delighted to hear that you had an excellent holiday and enjoyed all of your excursions. We hope to see you again soon.

Beoordeeld met 2 van de 5 sterren

We stayed overnight in one room 1st…

We stayed overnight in one room 1st floor, and we were kept awake all night by seagulls, now that may seem trivial to you, but actually we had to move rooms the next day. That room was on the fifth floor . The kettle was broken (was replaced quickly), but also the TV had no sound we complained everyday . The tv never was repaired .Then to top the lot the evening meals were poor , not presented at all nice looked a bit grey , really put me off. Not up to Sunrise standard. Also the first time we had to carry in our bags in some of us are old.

27 mei 2024
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Antwoord van SunriseDirect

Dear Mr Summers
Thank you for your review. We regret that the seagulls affected your first night. Unfortunately they do seem to be a particular pest in Scarborough. I am sorry the hotel service was not to the level we expect and this will be raised with the hotel. Unfortunately a number of hotels across the UK have removed porterage services and therefore we are unable to offer this as a guarantee on our holidays.
Kind regards
The SunriseDirect Team

Beoordeeld met 5 van de 5 sterren

Always a good holiday with Sunrise

Always a good holiday, very well organised. Brilliant hotel which was situated near the promenade. The food in the hotel was exceptionally very good, also the entertainment was excellent as well.

27 mei 2024
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Antwoord van SunriseDirect

Hello Margaret,

Thank you for review, we're pleased to hear that you had an excellent holiday with us and that you enjoyed the stay at your hotel. We hope to see you again soon for another holiday.

Beoordeeld met 5 van de 5 sterren

Lovely break…

I have just returned from a 5 day break to Coventry and Ironbridge.
I have had a lovely time. Our coach driver Adie was brilliant. Amusing, kind and helpful. Nothing was too much trouble for him. The hotel was great. We had a large comfortable room. The food was good. Especially the lovely cooked breakfasts! All of the hotel staff were kind helpful and friendly. I look forward to travelling with you again. Thankyou.

3 juni 2024
Review zonder uitnodiging
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Antwoord van SunriseDirect

Hello Mrs Howard,

Thank you for taking the time to leave us a review, we appreciate your kind words about our driver, Adie, and we will pass this onto him. We're delighted to hear that you had a wonderful holiday with us and enjoyed the stay at your hotel as well. We hope to see you again soon.

Beoordeeld met 1 van de 5 sterren

The hotel was very dated!

The hotel was very dated!! The trip to Scarborough was okay we had a good bus driver who looked after everybody.

27 mei 2024
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Antwoord van SunriseDirect

Hello
Thank you for your review. While the hotel was built in the Victorian era, the owners are in the process of refurbishing the hotel. On a positive thank you for your comments about the coach driver.
Kind regards
The SunriseDirect Team

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