DSG Solutions Ltd T/A Teffont Reviews 

I would have no hesitation recommending this company. I needed to arrange a service for my printer last year and I simply googled companies that may be able to assist with this. I came across Teffont online and submitted an enquiry which was promptly dealt with by Kerri at Teffont. She was quick to arrange for an engineer to come out and service my printer. Since then, I have needed to source a waste cartridge for my printer - I reached out to Kerri yesterday morning to ask if she could arrange this as I couldn't find the part online. She again responded very quickly and arranged for a part to be sent to me. It was delivered to me this morning which was amazing - an incredibly efficient and helpful service and I will continue to refer back to Teffont for all my printer needs in future. Thanks to the team and especially to Kerri for their help, even in the midst of a pandemic they were amazing.

We'd been having some intermittent jamming issues with our A3 OKI colour laser printer for a while and wanted to get it looked at. We contacted Teffont Business Systems Ltd following an internet search so wasn't sure what to expect. However, they massively exceeded our expectations. Prompt, polite and efficient in getting back to us, they provided a very reasonable quote and had an engineer to us the next day. Darren was absolutely great, helpful and friendly, spending an hour carefully dismantling and cleaning our printer, before finding the problematic component (a feed sensor). The next day we got a quote for the replacement part. Overall, very happy with the experience and I wouldn't hesitate to recommend Teffont to anyone looking to get their printer looked at. We'll definitely be back if we have any more issues.

I was pleasantly surprised by both the quality of the engineer's work and the attitude he had to making sure we were satisfied with the service he gave. This was first rate, and at a reasonable price, Many thanks.

I have an old large format printer which developed a fault, and being based on the Isle of Skye, it was going to be very difficult to get an engineer to come and fix it. Kerri at Teffont was very helpful in helping me diagnose the issue remotely and sourcing the replacement part.
Throughout the process I was kept informed of the delivery, and I had a great customer experience.
I highly recommend Teffont, and they will be my first point of call if I have issues with that printer.

Excellent customer service. Engineer was very helpful and friendly. Would definitely use this company again.

I cannot recommend Teffont highly enough. They are amazingly efficient and helpful. Their staff are friendly and knowledgeable, and can fix pretty much any printer problems immediately. I recently needed a new part fitted. They did all the hard work, and kept me informed every step of the way. Quite simply they are life savers!

Was quoted £140 for a laser repair, after supplying an error code. Engineer turned up but said I had been sent the wrong part. Long pause for lockdown, but after hearing nothing I chased and a second engineer called and said it was a different fault. Teffont wanted another £240 on top to repair this. I was clear up-front that I would not repair the machine if it was uneconomic to do so. Have written several times to ask for at least a partial refund for the part I bought but two emails remain unanswered even after lockdown ceased. Not a great experience so cannot recommend

Super helpful customer service. Really kind to me, with fast prompt responses. They gave me many options to go about solving my Printer problem. They put me in touch with all the right people. Put me right at ease. Thanks Holly W, you're amazing :)

Called this company after finding them on the internet as my Xerox Phaser printer stopped working, and as I run a Greetings Card company it was imperative that the machine could be repaired quickly.
Initial contact was with Kerri, who was both friendly and professional - she organised an engineer to call out the same day, and was clear about costs.
The engineer, Paul, was also friendly and professional, both in repairing our machine and adhering to the Covid19 situation ( he wore a mask and was fastidious about disinfecting our machine and everything he had touched).
I do not hesitate to recommend this company.

Excellent Service

Spot on from start to finish.

thanks.

The engineer arrived exactly when he forecast; and fixed the problem with my rather elderly (2006 model) printer within 30 minutes.

This followed a really helpful telephone discussion the previous day with a member of the sales support team. All in all, superlative service all round

Quick and effective servicing of our elderly photocopier,
where the original supplier - Itec-had refused to attend under any circumstances.

Excellent service from Teffont Business Systems. Very professional conduct from all parties. Fast response from initial enquiry through to final repair of our printer. Engineer arrived on site as scheduled providing advance notification of his arrival time, resolved the fault quickly and efficiently with minimal disruption. The cost of the repair was excellent value for money,

I inquired as to whether my old printer could be repaired. Kerri was most helpful, efficient and effective. Within half an hour I had received a quotation by email and a phone call. This in my opinion is customer service at its very best and I would certainly recommend Teffont Business Systems to everyone.

Spectacular service! These guys are GENIUSES and do the IMPOSSIBLE! I was told (by other companies) that my corporate printer Xerox Color Cube 8870 was to be trashed as was irreparable. Not only Rob at Teffont fixed it perfectly in record time but also they offered the most amazing service and prices: the printer was delivered at home perfectly working and tested once into location free of charges. Moreover the cost of providing the parts and the labour itself was reasonable and fuss free. Truly recommend Teffont as solid knowledgeable professionals, honest and trustworthy.

Kerri and Darren were helpful, professional and explained everything that needed to be done. Best find on the internet ever!

Dealing with Teffont was smooth and easy.

From the first phone call, Holly Walshe answered and she was extremely helpful and friendly and went out of her way to explain the process and how it would work leaving no stone unturned.

Gary was excellent and came here and was a gent. He explained what he was doing as he went along and at the end told us what parts we needed and helped me understand why.

Overall Teffont was great and if any printer issues arose again I would 100% return back to them!

Kerri has been phenomenal over the course of today! Incredibly polite and helpful! Would recommend them to anyone that needs assistance!

"Top drawer service as always"

Each time I contact Teffont Business Systems, nothing is too much trouble and they respond to my requests promptly and very efficiently, always resulting in a speedy resolution to my initial enquiry, Engineer service needs and visits or orders placed with them for replacement parts.

Look forward to the next time I deal with them.